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Upon arrival waited 1:45 mins to check in. Check in time was 1:00 and only one person at desk. Line of people went out into main entrance. Arrived in room - temp was 84 degrees. No air conditioning. Maintenance was called. Arrived approx. 1:25 mins...More
We have been coming to the Grand Sierra for several years. it continues to have a different look every time we show up. We have always said, "it's all under one roof". You don't need to go anywhere else. We have stayed in other properties...More
4 Thank larkinjl
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded April 16, 2018
Thank you for visiting the Grand Sierra Resort and Casino and sharing your review. It is a delight to know how much you enjoyed our resort. We truly appreciate the excellent rating you have awarded us and hope to welcome you back soon....More
They've upgraded their pool area which is nice but now allow local area residents to use the pool for a day fee. There were groups of young "adults" who had not yet discovered how to behave in public. Almost a gang like demeanor on the...More
I stayed at the Grand Sierra Resort a week ago and accidentally left my brand new bathing suit in my hotel room. I didn't realize until I was fully out of the area and called from Carson City. Luckily, I contacted Betty Leurson from the...More
We had a great tine staying at the GSR. Rooms were well equipped, the location was excellent, but the best part was the check in. We were greeted by Deborah R. (Deb), who is originally from Phoenix, AZ - our home town. She was so...More
Response from GSRCustomerCare | Property representative |
Hello! Thank you for reaching out to us. Absolutely: service dogs that meet the requirements set forth by State of Nevada statute (NRS 426.510) are accepted on property. Be sure to let the reservation agent know of your... More
Hello! Thank you for reaching out to us. Absolutely: service dogs that meet the requirements set forth by State of Nevada statute (NRS 426.510) are accepted on property. Be sure to let the reservation agent know of your service dog at the time of reservation. We look forward to welcoming you as our guest.