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Grand Sierra Resort and Casino

Expedia.comUS$59*
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#8 of 64 Hotels in Reno
GreenLeadersSilver level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Grand Sierra Resort and Casino
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12,342 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sierra Resort and Casino
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Showing 12,297: English reviews
Incline Village, Nevada
Reviewed 25 March 2017

Only issue was the room key, had to go back down to the Front Desk 3 times Room was very nice, plenty of space and comfort, Bath/shower was clean and ample space Hotel floor was clean, cleaning service personnel were curtious

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Helpful?
Thank marksJ7124XV
Washington DC, District of Columbia
Reviewed 25 March 2017

Had a business conference here. I'm sure the conference got a great rate but it was not a professional place to have the event. Very long check in and check out lines. They easily should have had more people staffed at the desk. The cleaning people left cleaning supplies and a towel in the middle of the hallway. One morning...

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Helpful?
Thank matthewfA215QB
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi matthewfA215QB, Thank you for taking the time to submit this review. We are so sorry to hear about your experience. We are taking your feedback very seriously and we have passed it onto Management for resolution and coaching. Guest experience is very important to us and it is clear that we fell short of our Grand standards. We would...

NA
Reviewed 25 March 2017

First day arrived, was offered an upgraded" room at front desk, found dirty room when check in, bed was also broken. Pool not available and it's not mention on website or at the time of check in. Dont

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Thank juanlR8673ZN
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi juanlR8673ZN, Thank you for taking the time to submit this review. We are so sorry to hear about your experience. We are taking your feedback very seriously and we have passed it onto Management for resolution and coaching. Guest experience is very important to us and it is clear that we fell short of our Grand standards. We would...

Suisun City, California
Reviewed 25 March 2017

The Grand resort and casino was a very pleasant experience. Your resort had everything a guess could possibly want in a resort. The resort staff were friendly , the rooms were clean and spacious . I have recommended your resort to friends and family members. I come to Reno every year for work and from now I will be staying...

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Thank 371randyk
Seattle, Washington
Reviewed 25 March 2017

Another excellent trip for March Madness. Only request would be to open up the Grand viewing party for all or at least make it cheaper. Other than that we will be back next year for our annual trip. The concierge floor is worth it!

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Thank 199kurts
Stockton, California
Reviewed 25 March 2017

I have a family of five and we had a great stay. The kids had fun playing in the game center and just hanging out, their own complaint was that they wished there were better prizes to choose from and/or lower ticket values for the prizes.

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Thank Andrew W
Alameda, California
Reviewed 24 March 2017

GSR is really a nice casino and they done a wonderful job with remodeling. The only thing that they lack now is competent security. Security is missing and or useless, it's a wonderful place with great restaurants and casino, just feels a bit unsafe at times.

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Thank morgang745
Lancaster, California
Reviewed 24 March 2017

Great place to stay. Beautiful well designed rooms. This hotel has just about everything you need from food to entertainment. I always choose to stay at GSR. Just has a great atmosphere to be in and its in the nicer part of Reno.

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1Thank johncN4714ET
Gardnerville, Nevada
Reviewed 24 March 2017

Thank you to all your great employees, we had a wonderful time, we came for a concert, as well as some couple time. It makes a huge difference when employees are sincerely nice. Sharay in the Grand Café, was amazing, we really appreciate having an authentic human wait on us. I only wish I knew the name of the cocktail...

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Thank 761carent
Red Sea and Sinai, Egypt
Reviewed 24 March 2017

I received the best service of any hotel/casino ever. From housekeeping, registration, meal service, the dealers. I felt totally valued. I can't wait to come back!! I can't wait to see the new pool area. I will definitely be back this summer with my family( if not sooner)

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Thank pamelagW8812QO

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: $119 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Grand Sierra Resort And Casino Reno, Nevada
Hotel Style:
#3 Spa Hotel in Reno
#4 Casino Hotel in Reno
#4 Luxury Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
44 questions
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider asking for a view of Mt. Rose.”
953josephb, 26 May 2017 | Read review
“Upgrade was $25 per night and worth it.”
donandeileen, 26 May 2017 | Read review
“For a great view of the snow capped mountains book a Summit room that faces the Lagoon.”
Genesis916, 24 May 2017 | Read review
“We were able to check in a bit before 3:00. City view is a casino roof view from the lower floors. The sunset was lovely though.”
  • 721
  • Sundown from 721
johnbH1937SA, 24 May 2017 | Read review
“I always ask for a quiet room, high floor away from elevators and ice makers.”
happyfeetx, 24 May 2017 | Read review
5 of 5
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US$59* /night
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Prices are for 1 room, 2 adults
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