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Grand Sierra Resort and Casino

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Traveller (957)
Room & Suite (384)
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Overview
  • Excellent56%
  • Very good27%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“bowling alley”(521 reviews)
“summit rooms”(232 reviews)
“johnny rockets”(219 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Grand Sierra Resort and Casino
Offers & Announcements: Rooms Starting at $31!
Offers from Grand Sierra Resort and Casino
Offers & Announcements: Rooms Starting at $31!
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Nearby Hotels
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (15,329)
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Traveller rating
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8,203
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451
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871 - 875 of 15,277 reviews
Reviewed December 10, 2017

Everything went well, good to see some old friends and the girls who take your orders for drinks. The room was ready when i arrived and it was very clean as usual. The food was good but i thought a little over-priced.More

Review collected in partnership with this hotel
Thank Z212TGdavids
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded December 15, 2017

Dear Z212TGdavids, We loved reading your review. Thank you for sharing your experience and choosing the Grand Sierra Resort and Casino. It is a pleasure to know how much you enjoyed your stay at GSR. We truly appreciate the recommendations on pricing, and we are...More

Reviewed December 10, 2017

Lots of thieves at GSR and security is poor. I had my iphone stolen with multiple cameras above and somehow security wasn't interested in finding the thief, even though I reported it within 90 seconds of it happening. You're on your own if you fall...More

Review collected in partnership with this hotel
1  Thank jf2017412
Response from GSRCustomerCare, Manager at Grand Sierra Resort and CasinoResponded December 14, 2017

Dear jf2017412, Thank you for taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino. We apologize that we were unable to determine who took your phone despite our investigative efforts. Please know...More

Reviewed December 10, 2017

The last six months, grand Sierra has given back to the people with more rewards, specials . There has been a great deal of improvements. I cannot say enough about our hostice Barbara St. John, she is a very hard worker and cares about her...More

Review collected in partnership with this hotel
Thank graceliap2016
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded December 13, 2017

Dear graceliap2016, We know this, for sure! Barbara is amazing and we are so lucky and thankful to have her on our team. It is a pleasure to know that she is taking great care of you, and that you have noticed and appreciate the...More

Reviewed December 9, 2017

Just spent four days at the Grand Sierra, felt like 2 weeks. Most of the staff I encountered seemed disinterested and at times rude. "Not my job" seems to be the over all culture. The air filtration system in the common areas was very inadequate....More

Thank Swissvale
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded December 13, 2017

Dear Swissvale: We appreciate you taking the time to submit this review. We are very sorry about your experience here at the Grand Sierra Resort and Casino. We continually monitor our guest service standards and will address these issues with our Team Members, as this...More

Reviewed December 9, 2017

From check in to check out I have always enjoyed my stay at GSR for the past 15 years. The rooms and services have been great. The people working there are friendly and accommodating. I will continue to stay at GSR for as long as...More

Review collected in partnership with this hotel
Thank russellp812
Response from GSRCustomerCare, Guest Relations Manager at Grand Sierra Resort and CasinoResponded December 13, 2017

Dear russellp812, Thank you for being a loyal customer of the Grand Sierra Resort and Casino and for sharing your review. It is a delight to know how much you enjoy our high level of guest service and quality. We truly appreciate the excellent rating...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Spa
Bar/Lounge
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Airport Transportation
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Spa
Casino and Gambling
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$78 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$78 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Reno
#4 Luxury Hotel in Reno
#4 Casino Hotel in Reno
#5 Romantic Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (957)
Room & Suite (384)
Pool & Beach (86)
Dining (23)
Amenities (74)
Family and Play Areas (8)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Gary H
February 26, 2018|
AnswerShow all 3 answers
Response from Michael H | Reviewed this property |
I have had a deposit being held for a few weeks after the stay. It makes no sense that Reno hotels do this. Because of the policy and the area itself I do not consider Reno on my "must see" list.
1
Vote
StbrnRoz
November 8, 2017|
AnswerShow all 3 answers
Response from deeppurple1 | Reviewed this property |
Just follow the signs in the airport to ground transportation at the airport and you will be guided to where the hotel shuttle service will pick up.
0
Votes
Gary H
October 2, 2017|
AnswerShow all 4 answers
Response from GSRCustomerCare | Property representative |
Gary: This is a great question - thank you! When you make your reservation, we charge the first night's room charge to secure the reservation. Upon check in at GSR, we then charge $50 per night as a security deposit... More
1
Vote
Room Tips
"Quieter rooms, great views, and comfortable beds"
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"Depends what you want, lower floors are less travel time."
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"The A side is slightly more updated and prettier but the Summit rooms have microwaves."
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"When checking in asked for a quiet room. Also, you have a selection of views, for example, the city or the..."
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