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Condominiums at this property are owned and operated by several different management companies, so quality and service standards may vary. If you wish to book a specific unit or a unit owned or managed by a specific company, please ask about that unit before booking your trip.

Grand Sierra Resort and Casino

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#9 of 64 Hotels in Reno
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1 room 2 adults 0 children
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Grand Sierra Resort and Casino
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11,404 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sierra Resort and Casino
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Showing 11,361: English reviews
Pacifica, California
Reviewed 5 January 2017

When we checked into our room it had not been cleaned and there were linens everywhere like a laundry room. The next morning I ordered room service and an hour and a half later I called and they said they sent it to the wrong room.

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Helpful?
Thank tracyf468
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi tracyf468, Thank you for taking the time to submit this review. We are unbelievably sorry for the condition of your room. Were we able to assist you in moving to another room? We are also sorry to hear about your experience with Room Service. Guest experience is very important to us and it is clear that we fell short...

San Antonio, Texas
Reviewed 5 January 2017

My husband booked this resort for our anniversary/family visit stay, in December 2016. We were not very impress because it is very old and needs updated, but it was okay. The restaurants were not resort rated and most guests were poorly dressed, but we stayed and relaxed and just went site seeing. This is a nice hotel, but not up...

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Thank txgrneyedgal
California
Reviewed 4 January 2017

We came here during the Christmas week for a two-day stay and it was decent enough. First off, this is one very big hotel so be prepared to walk. There is self parking on the outside of the hotel all around the perimeter of the hotel. However, it's a bit of a walk to the hotel entrances as the hotel...

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Helpful?
Thank sharka_boy
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi sharka_boy, Thank you for this review! We enjoyed reading about all that you were able to experience during your visit. Your feedback is very important to us and we appreciate you letting us know what things we could improve on. Guest experience is very important to us, so we apologize for your experience with the parking lot and the...

Wailuku, Hawaii
Reviewed 4 January 2017

Being an ultimate card holder, I expected to get a better room instead of one at the end of the hall. It was a really long walk to and from the room to the casino floor. The room was warm at times due to the air conditioner not working properly.

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Thank 705juditht
CortneyMT, Manager at Grand Sierra Resort and Casino, responded to this review

Hi 705juditht, Thank you fo taking the time to submit a review. We appreciate you letting us know how we can improve your future experinces. We appreciate your loyalty to the Grand Sierra Resort and Casino and value your Ultimate status. Someone form our team will be in contact with you soon regarding this visit. Thank you!

Vacaville, California
Reviewed 4 January 2017

Excellent room & view. The room's clean & smells clean and well stocked. Slew of places to dine, whether fine dining or casual. GSR has movie theater to go to for only $4.00 & bowling alley if you don't want to hang out on the Casino floor. Casino floor is well ventilated. Huge selections of slot machines. Great place to...

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Thank Y9975VJfernandos
Pinole, California
Reviewed 4 January 2017

We stayed Dec. 28 - 30. Upgraded rooms were full and we decided to try the Concierge floor. Wow!! Breakfast was continental with almost a buffet abundance of choices. We were even offered a Mimosa or Poinsettia to start. Service was excellent. In the room, Starbucks coffee was offered. The room was comfy - only complaint was the heat/A/C -...

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Thank cnm0m
South Portland, Maine
Reviewed 4 January 2017

Maybe I am just picky. ,but one of the worst places stayed for a resort hotel casino in my over 100 visits to Reno in the past 10 yrs. Stayed on 16th floor · Black mold on the ceiling, shower knobs hard to turn off and on, went to use the hotel room iron and water just poured out of...

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Thank Ron A
Carson City, Nevada
Reviewed 4 January 2017

GSR is full of great people, it's a place to get away and relax. Whether it's for business or for pleasure hands down it's where I want to be. Nothing beats a great staff and a great hotel. Thanks to my host Melissa Koning for making my trip to the GSR very welcomed.

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Thank T2942NQcarlosc
Rescue, California
Reviewed 4 January 2017

GRAND is the best description for the hotel and casino. The room was very nice, the food was excellent and the overall service was tops. The party was great and everything was done with such detail. GSR is our favorite place for a get-a-way to visit and play. We feel that it is the best hotel resort and casino in...

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Thank F2840KYwilliamb
Hercules, California
Reviewed 4 January 2017

We drove up on Friday and stayed until Monday.The Staff is always on top of their job making sure everyone's visit is nice and pleasant.The atmosphere is always enjoyable. The Grand Sierra is what I call home away from home. There is so much to do that you really don't need to leave the Resort until your stay is over....

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Thank chaunceya2017

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair Access
Food & drink at the hotel
Grand Cafe
Grand Cafe
Cuisines: American, Cafe
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Grand Sierra Resort and Casino is located in the heart of Reno/Tahoe - America's Adventure Place. Guests have access to over 40 championship golf courses, 18 legendary ski resorts, hiking, biking and equestrian trails, fishing, boating and guided tours to Tahoe, Carson and Virginia City. GSR is northern Nevada's largest resort destination with 1,995 guest rooms, 850 of them luxury suites. The property offers a wide variety of accommodations for the every day business traveler to the complete family vacation with amenities that include 200,000 square feet of meeting and convention space, branded retail shopping, headliner entertainment, Cineplex, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range, the largest casino north of Las Vegas, plus much more. ... more   less 

Additional Information about Grand Sierra Resort and Casino

Address: 2500 East Second Street, Reno, NV 89595-1200
Region: United States > Nevada > Reno
Price Range: $120 - $355 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sierra Resort and Casino 4*
Number of rooms: 1995
Reservation Options:
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Also Known As:
Grand Sierra Hotel Reno
Summit At Grand Sierra Hotel
Summit Reno
Reno Summit
Grand Sierra Resort And Casino Reno, Nevada
Hotel Style:
#4 Spa Hotel in Reno
#5 Romantic Hotel in Reno
#5 Casino Hotel in Reno
#5 Luxury Hotel in Reno
#8 Family Hotel in Reno
#10 Business Hotel in Reno
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sierra Resort and Casino staff and other travellers.
40 questions
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Questions? Get answers from Grand Sierra Resort and Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“not for couples”
 of 5 bubbles V8655XRmichaeln, 21 Mar 2017 | Read review
“Ask for driving range view for water”
 of 5 bubbles yardmaster20002000, 20 Mar 2017 | Read review
“If you need to shop there's a Walmart across the street.”
 of 5 bubbles timmyf16, 18 Mar 2017 | Read review
“Ask for the rooms with fridge/microwave.Go to whole foods/walmart stock up on bottled water,quick foods to avoid eating out for every meal.”
 of 5 bubbles kimisarita808, 13 Mar 2017 | Read review
“High room. Looking for less noise? Ask for non-airport view.”
 of 5 bubbles hle0n, 9 Mar 2017 | Read review
5 of 5