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Fairfield Inn & Suites Keene Downtown

464 reviews
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Traveller (47)
Room & Suite (32)
Hotel & Grounds (39)
Overview
  • Excellent59%
  • Very good26%
  • Average8%
  • Poor4%
  • Terrible3%
Travellers talk about
“lane hotel”(58 reviews)
“boutique hotel”(23 reviews)
“parking garage”(21 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Fairfield Inn & Suites Keene Downtown
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (464)Write a Review
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All reviewslane hotelboutique hotelparking garagemain streethigh ceilingshistoric buildingthe lower leveldepartment storesecond levelmiddle of townstreet noiseexposed brickno elevatorrestaurant next doorgreat roomroom was largenew england
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1 - 5 of 462 reviews
Reviewed 2 days ago

Stayed here with my wife while visiting Keene. Hotel is well located downtown in close proximity to the college and many restaurants and shops. Room was small but clean with all of the amenities you would expect. Good buffet breakfast. Complimentary parking in close proximity...More

Review collected in partnership with this hotel
Thank Bankguy1961
Reviewed 3 days ago

Very friendly staff. Furniture in our room was stained or scratched. Loud music from restaurant woke us up after midnight. Breakfast was very good. Would suggest the management would pay better attention to the condition of the furniture.More

Review collected in partnership with this hotel
Thank Michael H
Response from AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene DowntownResponded 2 days ago

Dear Michael H, Thank you for sharing your thoughts on your recent stay with us. We are thrilled to hear that you enjoyed interacting with our wonderful staff. However, I would like to apologize for the problems you experienced in your room. Thank you for...More

Reviewed 1 week ago

Great hotel and awesome staff. I'd like to thank Emma and Alexia (front desk), Gabriella and Melissa (breakfast) for a great job. Rooms are clean and comfortable. Hotel localization is great. There's a good restaurant at the hotel and great restaurants at walking distance.More

Review collected in partnership with this hotel
Thank samuelmsouza
Response from AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene DowntownResponded 3 days ago

Dear samuelmsouza, Thank you so much for taking the time to share your thoughts on you stay. We're so glad that you enjoyed our location as well as interacting with our wonderful staff, and will pass on your kind words. We look forward to seeing...More

Reviewed 2 weeks ago

I usually don't leave reviews, but I felt this time it was necessary. My husband and I are locals and rented the room for NYE 2018 because we wanted to be close to downtown. The location is great - easy access to shopping, bar-hopping, and...More

Review collected in partnership with this hotel
Thank amandaparsons1416
Response from AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene DowntownResponded 1 week ago

Dear amandaparsons1416, Thank you for taking the time to share your experience with us. I wish to sincerely apologize for the customer service as well as cleanliness problems you experienced during your stay. I can assure you that these occurrences are absolutely not on par...More

Reviewed 2 weeks ago

Rooms are a good value when priced right...price varies depending on demand. Staff friendliness and helpfulness is not uniform...depends on who is at the front desk. Compared to our previous stays, the hotel rugs in the hallways were filthy...not vacuumed in the 3 days that...More

Review collected in partnership with this hotel
Thank Carla D
Response from AlexiaW17, Front Office Manager at Fairfield Inn & Suites Keene DowntownResponded 2 weeks ago

Dear Carla D, I would like to apologize for the problems that you experienced during your stay. I can assure you that your experience is not on par with the standards that we hold ourselves to. We strive to provide a clean environment, however unfortunately...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Room Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$115 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$115 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (47)
Room & Suite (32)
Hotel & Grounds (39)
Bathroom (8)
Family and Play Areas (1)
Questions & Answers
Ask a question
Memebuffins2013
16 January 2017|
Answer
Response from AlexiaW17 | Property representative |
Hello, We do not have a bar in the hotel, however we do have a restaurant next door to us and you can enter the restaurant inside the hotel so you do not have to go outside.
1
Vote
saschb
16 November 2016|
AnswerShow all 3 answers
Response from AlexiaW17 | Property representative |
Dear Saschb, Granite Gorge Ski Area is ten minute from our property and they do offer ski rentals. For your convenience below are their rental rates. Please let us know if you have any additional... More
0
Votes
saschb
16 November 2016|
AnswerShow all 4 answers
Response from AlexiaW17 | Property representative |
Good morning, all our rooms are different sizes. Are you looking for a bigger room? if you are please feel free to contact the front desk and let them know. we will be more than happy to assist you.
1
Vote
Room Tips
"Ask to be away from restaurant- very loud. Needed to call at 12:30AM and request volume be turned down."
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"Do not stay in front rooms as they are noisy in summer when all the motorcycles zoom through town...not too..."
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"Poor Housekeeping and management not particularly helpful. I needed to go to the front desk 3 times, not..."
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"Lower level rooms much bigger, however some noise heard."
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