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About
#7 of 19 hotels in Portsmouth
Location
Cleanliness
Service
Value
Immerse yourself in New Hampshire's Seacoast region at Sheraton Portsmouth Harborside Hotel. Our hotel is located in the heart of downtown Portsmouth, New Hampshire placing you near many of the area's prominent destinations, including Jenness State Beach, the University of New Hampshire, the Portsmouth Naval Shipyard and Prescott Park. At the end of your day, retreat and relax in our spacious hotel rooms and suites with complimentary Wi-Fi, plush bedding, mini-refrigerators and work desks. Expect an exceptional stay in Portsmouth, New Hampshire, at Sheraton Portsmouth Harborside Hotel.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Paid public parking on-site
Wifi
Paid internet
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Refrigerator
Flatscreen TV
On-demand films
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish, Turkish
Location
100Great for walkers
Grade: 100 out of 100
72Restaurantswithin 0.5 km
64Attractionswithin 0.5 km
Contact
250 Market Street, Portsmouth, NH 03801
Getting there
Rental CarsSee all Portsmouth car hire
1566Reviews18Q+A100Room tips
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Most Recent
I have been a guest here multiple times over the last couple of years. I am so disappointed with the service here that I will never come back here again. Front Desk service was extremely poor, mischarging credit card and not being able to correct it when I pointed this out to them. I was told to contact "accounting" to make these corrections. Furthermore, I was a prior "club" member with access to the club room, now told that I didn't have the necessary points to allow for this. Housekeeping did not clean room 2 out of 3 days. I will make every effort to find another hotel when I return to Portsmouth
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded 3 weeks ago
Mitchellb832, Thank you for taking the time to let us know about your recent stat as feedback is always welcomed. We understand that your visit was not up to the standard that we pride ourselves in, and I do appreciate you informing me of such an unfortunate experience with us. This does not reflect our normal operating performance and our guest should never suffer their expectations as a result. I cannot imagine how frustrating this must have been for you. We strive to provide first class service and the best product possible to all of our guests and I apologize that we failed to do so during your short visit. I have shared your feedback with the Leadership team to ensure guidelines are in place to prevent such issues from occurring in the future. I hope that you choose to stay with us again when your travels bring you back to this area so we may have the opportunity to further regain your confidence. Thank you in advance for your continued patronage with Marriott. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
What an awesome experience. Hotel is really great. We stayed in really nice totally modern, renovated room, with a view of the harbor. The hotel is located in a perfect location in Portsmouth with walking access to all the great restaurants and right between Hampton and Ogunquit beaches. The hotel really know how to make the customers feel appreciated. Book early.. They fill up quickly. What truly separates this hotel from all others it the outstanding staff. Shannon at the front desk was awesome. She is a very warm and helpful person. Shannon exudes professionalism, customer centricity and attention to detail. She made sure every thing was absolutely perfect with out stay... Thank you so much Shannon, we will be back.. Our definite go to hotel in Portsmouth.. Kudos to CJ for an awesome job with the hotel and staff!…
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Date of stay: July 2022Trip type: Travelled on business
Value
Service
Sleep Quality
Room Tip: Get a high floor with harbor view...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Nicely updated mainline full service hotel short walk to downtown Portsmouth. Lounge ok. Some rooms with view of the harbor. Food ok+. Club level quiet despite large function/group in hotel. Staff and service overall very good. No one appeared surly at all which is different for uptight New England and I should know, being a surly new Englander myself. Elevators slow but the stairs work just fine. Parking a little pricey but I guess that’s the area. Overall a solid experience shading towards fancy with nothing notable to complain about.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I love this hotel location, very nice and very friendly staff. They are very professional. The breakfast staff were amazing, polite, and very professional especially Sue, she provided very excellent customer service and went over beyond to provide me everything I need in the lunge area. Keep up guys the hard work!
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Date of stay: December 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Had a wonderful time at this hotel! The day Manager and all of the staff we had interacted with were superb. They put in a lot of energy to make sure guests were pleased with their stay! They went above and beyond a couple of times for us and we seen they did the same with others. There was also a wedding going on there at the same time but, they took care of everyone fabulously!
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: A great place to stay if you want to walk around the downtown pubs and eateries! Will stay here...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our daughter attends the University of New Hampshire and have been to many hotels for our busy jobs. We have high expectations and even if a property is not a Ritz or Four Seasons, it can treat you as one and make you feel like you are family. That is how I feel about this hotel. The GM, CJ, Front Desk personnel from Alex to the new guy, Kyle, are amazing. Sue in the Club room is seriously so incredibly kind. Our Family Weekend celebration was just perfect and I am reminded of how kind people can be when we take the time to communicate, listen and ask for what we need. They are willing to do what is asked for, as long as we are respectful and kind in return. We still have a few more years at UNH and look forward to many great stays here. Thank you CJ and Alex for a great weekend!…
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: Beuatiful newly renovated rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This hotel is under renovation, which isn't a bad thing, but don't put guests in areas where construction is taking place. The smell of construction chemicals is everywhere. Building supplies are stacked in the hallways. Even "renovated" rooms aren't. My room was 2 doors down from major construction. The smell was so overpowering, I didn't sleep well, so I got up and walked around this lovely city. Only returned to the room to get my luggage and check out. For example, my "renovated" room is missing any sort of a working area. No table, no chair. Forget about working on your computer unless you sit on the bed. The TV is on the wrong side of the room. It's facing a space where a bed should be (but isn't), and there's no viewing angle from the existing bed. Of course, they could have put it on a swivel mount. The internet download speed is a stupidly slow 17 meg. If I use my phone as a hotspot, it's 352 meg!. Ask the front desk to switch you to a room that has a desk or a table, and you're told none of them do. The harbor is very close, but you wouldn't know it from the filthy windows The bathroom is a whopping 7' wide. If you need the safe, better be tall, it's 6' off the ground. The upside? It's a lovely city and many of the staff are very nice. The toiletries are above average. There’s coffee in the lobby, which is the only part of this hotel you should be in. But this hotel should close their doors until they get their act together, which I'm sure they will claim "is almost done". It’s a horrible mess. There are nice hotels in Portsmouth, choose another one. You’ll thank me later.…
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Date of stay: May 2022Trip type: Travelled on business
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Sep. 3, 2022
Dear Stuart R, Thank you for providing feedback regarding your time at our Sheraton Portsmouth Harborside Hotel. I understand that the renovation of our guestrooms impacted your visit, and our guests should never suffer their expectations as a result. All guestroom renovations were completed by this past June 2022, so I am assuming this feedback is reflective of a visit a few months ago or longer. I am more than happy to express that our product is now brand new and we hope to have the opportunity to welcome you back and better serve you on your future travels to Portsmouth, NH. Please feel free to reach out to me directly to further discuss your feedback and experience. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While everyone recommends a water view room, most rooms face either a parking lot or the railroad tracks. One important thing to know is that if you cannot get a water view and are facing the railroad track, you will hear the loud trains all night long. As others have noted, it is a property under construction so you will need to confirm that you are not staying near the construction. The renovated rooms are fine but a few things to note. There is absolutely no artwork on the walls. Everything is just beige and white. It's fine but it did seem unfinished. They also did not replace the doors, just repainted, and it is already peeling as was the bathroom ceiling b/c there is no bathroom fan. And the toilet seat was already broken too. The oddest thing was no washcloth. Plenty of other size towels but no washcloth. Asked three different housekeepers before one - and only one - was found. They said they were out. All of these things are not really to be expected when you are paying almost $400/night. Self pay parking is across the street and is $30 or valet for $35. I guess they make their money off that extra $5 most people will pay for valet? Make it easier to self park. It's not even a covered garage, just an empty lot by the railroad. Lastly, the service was poor. The front desk staff was not welcoming in anyway. Maybe like the guests, the staff aren't happy being there?! Has Sheraton not adopted Marriott standards? Friends stayed nearby at the Hilton and highly recommend that instead.…
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Date of stay: August 2022
Value
Service
Sleep Quality
Room Tip: Avoid rooms facing railroad as they are very loud
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Aug. 24, 2022
Dear Avaya109, Thank you for taking the time to provide us with feedback regarding your recent visit. Your input is truly valuable as our guest's feedback is our greatest tool that we use to enhance our performance and ensure that we are improving and exceeding our guest's expectations. We strive to provide the best product and top notch service to all of our guest and I am sorry that we failed to do so on your recent visit. Should you want to further discuss your experience, please do not hesitate to reach out to me directly. We hope to welcome you back and provide a better experience with us in the future. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the location of this hotel., quick walk to water and restaurants. The staff was all very friendly and rooms were clean. We didn’t eat in the restaurant or at the bar, but it looked like a nice restaurant. Enjoyed the coffee right outside the elevator doors each morning.
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Parking is $30-35/day
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The lack of customer service from Marriott is unbelievable. We were very much looking forward to our trip to celebrate my grandson's birthday. However, we had an unforeseen emergency develop and despite THREE attempts to contact Marriott customer service prior to our trip, we didn't receive a response until AFTER we had checked out. Not what I expected from Marriott. We booked the suite with two bedrooms and a living room. The view of the harbor was spectacular; however, the holes in the screens (and I mean large pieces of the screens were missing!) allowed us very limited access to the balcony. Flies came into the room and we were unable to get rid of them for the remainder of our stay. Also be aware, the suite is two stories, with the bedrooms upstairs. From the description on the website, I was unaware of this. The hallway to our room was very narrow and it is quite a process to wheel a luggage carrier to your room. The second night of our stay, the microwave stopped working. When I called the front desk to report the problem, I was told there was no maintenance person on duty but I could use the microwave near the front desk on the first floor. We were on the fourth floor. Considering what we paid for this room, this response was totally unsatisfactory. And one other note you should be aware of is if you write to the manager, which we did, he has a standard response. If you read other reviews of this property, you will see what I mean. He writes that he wants to regain your confidence. Unfortunately, after we wrote a detailed e-mail to him explaining our situation and concerns, we never received an answer. So in conclusion, you definitely do not get what you pay for - look elsewhere for a hotel that values your business and listens to you.…
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from CJ Shaw, General Manager at Sheraton Portsmouth Harborside Hotel
Responded Aug. 3, 2022
Dear C H, Thank you for taking the time to give us your honest feedback on the survey. We strive to provide exceptional service, and we apologize if we fell short of your expectations. The guests and their needs always come first , and we are sorry that it failed to happen in your case. We value the concerns that you have brought up and would like to offer our sincerest apologies for your disappointing stay. Please call me directly to further discuss your experience as I would enjoy the opportunity to make this right and ultimately to welcome you back to The Sheraton Portsmouth Harborside on future visits to Portsmouth, NH. With Hospitality, CJ Shaw General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$145 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton portsmouth, portsmouth sheraton
LOCATION
United StatesNew HampshirePortsmouth
NUMBER OF ROOMS
194
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Frequently Asked Questions about Sheraton Portsmouth Harborside Hotel
Which popular attractions are close to Sheraton Portsmouth Harborside Hotel?
Nearby attractions include Portsmouth Historical Society (0.5 km), Market Square (0.4 km), and Monkey Mind Escape Rooms (0.4 km).
What are some of the property amenities at Sheraton Portsmouth Harborside Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Portsmouth Harborside Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Portsmouth Harborside Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Portsmouth Harborside Hotel?
Yes, paid private parking nearby, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Sheraton Portsmouth Harborside Hotel?
Conveniently located restaurants include Green Elephant, Ristorante Massimo, and Durbar Square Restaurant.
Are there opportunities to exercise at Sheraton Portsmouth Harborside Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Portsmouth Harborside Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Portsmouth Harborside Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Portsmouth Harborside Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Portsmouth Harborside Hotel?
The staff speaks multiple languages, including English, Spanish, and Turkish.