Beautiful connecting rooms for my son, his wife and my grandson. Restaurants were so close to the property so dinner didn't take long to bring back to our rooms. Breakfast the next morning was just what we needed without having to go looking!
The Residence Inn was conveniently located for a recent conference that was held across the street at the Sheraton. The rooms are good sized and comfortable, with amenities including a full refrigerator, small stove, microwave, and Keurig machine. The WiFi worked flawlessly. Breakfast is included with the room rate and was quite adequate, though it could have used a little more variety. It's just a short walk to restaurants and shops. Some guests may be put off by the lack of housekeeping service, which isn't provided on a daily basis.
We stayed at this hotel over Labor Day weekend. The cleanliness and the staff do not live up to the Marriott standard. Marriott facilitates are usually spotless and Marriott staff are usually very attentive, very polite and service minded. At every other Marriott where I’ve stayed, I truly felt like a guest. I did not here. I had to find my own luggage cart because the valet attendant shrugged his shoulders and couldn’t find one for me (it took me about 3 minutes). I had a booking issue which turned out to be a website error but I was felt to be called dishonest and unintelligent. The breakfast here consisted of microwaved, frozen breakfast sandwiches that weren’t even completely de-thawed. I would recommend skipping the breakfast altogether. Please note that this is a very dog-friendly hotel. Be prepared to hear dogs barking and howling throughout the halls. This is also evident by the fur found in various locations through the property. The shower head was in a very strange location, it is in the corner of the large shower stall which made showers awkward. There’s no ice machines here. None. If you want ice, you need to go down to the kitchen and ask for a bag. Again, unlike typical Marriott experiences, I felt like I was disturbing the staff when I had to get some ice. The location: great! With a little work and training, this place could be top notch.…
There are two Residence Inn's in Portsmouth, this one is downtown - - perfect location - - don't get them confused (the other Residence Inn is at the former Pease Air Force Base). The Residence Inn Portsmouth Downtown/Waterfront is ideally located, for everything; walking in downtown Portsmouth, outdoor exercise, shopping, restaurants, culture, easy access to Maine, UNH, and the NH/ME seacoast and beaches. The Residence Inn Portsmouth Downtown/Waterfront is spotless, our room was immaculate. The common areas of the hotel, and our room were well maintained. Our room was comfortable and functional. I was looking for an alarm clock in the bedroom, and then I remembered that Marriott nickel and dimed their brand standard and guest experience and removed their $10.00 alarm clock from their guest rooms. I'll defer making further comments about the decay of Marriott's "guest experience," and save my energy to address Residence Inn's/Marriott's Limited-Service brands "new breakfast." We had little to no contact with the staff, other than to check in and out, which was non-descript. Parking is located on premise at $38.00 per day. There is metered parking around the hotel, but, I believe there is a maximum time period that you can stay at a meter, the meters are in effect from 9 AM to 8 PM, Monday to Saturday, and, I think, 12 Noon to 8 PM on Sunday; the meters in the area of the hotel, are, I think $2.00/hour, for the first 3 hours, then the meters bump up to $5.00/hour, thereafter. I think the Elected Officials in Portsmouth government, think Portsmouth is Rodeo Drive, Worth Avenue, Fifth Avenue, or Newbury Street (based on their municipal parking rates). As for breakfast, each Residence Inn hotel's hands are tied by Marriott International, and the hotel is making the best of Marriott's new "Residence Inn breakfast" brand standards. I wonder if the person at Marriott's Corporate Headquarters who conceived this "new, Residence Inn breakfast" is on a Day Pass from a psychiatric hospital, and delusional? The new Residence Inn breakfast, in my opinion, is disgusting; there is an abundance of heavily processed, chemical-rich food, that is commercially wrapped in plastic, along the lines of what you'd find at a Truck Stop vending machine. Cooked oatmeal is gone, replaced by instant. Scrambled eggs are gone, replaced by prefabricated, commercially prepared breakfast sandwiches, or, guess what, commercially wrapped, hard boiled eggs, the waffle iron is gone, the muffins are the type that if you lay one on the hood of your car, the paint might peel away. You can't blame the hotel for this breakfast, ALTHOUGH, Marriott International was under tremendous pressure from Residence Inn hotel owners to lower their costs associated with breakfast. So, Marriott created a breakfast that requires only one staff person (less staff, less cost to the hotel), and that is abundant in packaged, heavily processed, chemical laden food. The shame of Marriott's new breakfast is that there was a time when Marriott International had a renowned food and beverage/culinary leadership team, who were preeminent in their catering of business meetings and social events. These people really knew food and beverage, and hospitality. I don't know where they were when this knew breakfast was conceived, but, I wish those Food and Beverage leaders conceived the new Residence Inn breakfast, and not someone who may be on a Day Pass from a psychiatric hospital. So, here's my take, I give The Residence Inn Portsmouth Downtown/Waterfront FIVE Trip Advisor stars. We would not hesitate to return to The Residence Inn Portsmouth Downtown/Waterfront; we look forward to doing so. The hotel-provided breakfast, in my opinion, is a disgrace, I'd say, make believe that the hotel’s breakfast does not exist.…
You must valet your car here - no self-parking, but you certainly won't need it if you're there to explore the town. Everything you need is within walking distance. The room was spacious with a kitchenette and a couch. Bathroom was a stand up shower. Very clean and perfect for a weekend getaway.
People nice, location awesome, rooms big and clean, breakfast good. We brought our small dog and were surprised at check out that 60% of the cost of our stay was the $100 pet cleaning fee. (It seems I cannot read small print anymore) 11am and 6am the elephants roam (original construction issue with every whisper and step above you can be heard). No one was jumping and NO i don't believe they would house Elephants on the 3rd floor. Would stay again
Hotel was clean but the front desk General Manager Jason was both offensive and rude at checkin. Not only did he accuse me of cheating on my husband but he also lied about his name when I asked for his information. His staff shared his real name and business card after he left for the day. It put a damper on what should have been an enjoyable weekend with friends. It’s unfortunate since it’s a great location. We will not stay here again.
Great location - hotel was clean and quiet. Lots of space in the room. Staff was friendly. And helpful. Breakfast was ok. Room was supposed to be a king and was a queen - not a huge deal for us - Hotel said it was a “hotel king” - is that a thing??????
Comfortable, clean room. Very friendly and helpful staff. Breakfast was good; a couple of hot choices as well as usual stuff this morning. Parking right at the back door for 30/day was usual for Portsmouth and very convenient. Ate at adjoining restaurant which was good (and close on a cold evening).
The Pros — the hotel was clean and spacious. It was close and walkable to everything we wanted to do in the downtown area. We also got a great rate on the room. The Cons — it’s a noisy hotel. While no hotel is perfect, the constant slamming of room doors wore on my nerves quickly. It was so bad, that as I was lying in bed, the slamming of neighboring doors would actually shake my bed. Woke up each night to my neighbors coming in around 2 AM. The worst might have been hearing my neighbor get sick in their bathroom early the next morning. Very thin walls for sure. The first two days, the front staff seemed generally disinterested in interacting with us. After our initial check-in, we were never greeted upon entering or exiting the hotel. On the day of checkout, two very friendly gentlemen finally acknowledged us. Also, just know parking on site is about $30ish dollars per night. We expected to pay to park; however, some people seemed shocked by this. The hotel shares the parking garage with an apartment building and it was filled with teenagers riding their bikes and skateboarding. This didn’t really bother me, except it was actually difficult to maneuver in and out of the garage around them. It was also explained that we could use public parking but would have to feed the meter each morning. It seemed like a hassle.…