Port Inn And Suites Portsmouth, Ascend Hotel Collection
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About
#3 of 19 hotels in Portsmouth
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GreenLeaders Silver level
Enjoy the numerous amenities offered at Port Inn Portsmouth, an Ascend Hotel Collection(R) member, in Portsmouth, New Hampshire. Conveniently located just off Rt. 95 and the Portsmouth Traffic Circle, this Portsmouth hotel offers: • Free high-speed wireless Internet access • Free breakfast • Free parking. Relax in a cozy lounge chair by our seasonal outdoor swimming pool with its sun deck and barbeque area. The Port Inn Portsmouth has long been regarded as an accommodating and affordable getaway spot for travelers. The all non-smoking rooms at The Port Inn feature microwaves, refrigerators, Single cup in room coffee, irons, ironing boards, hair dryers and High Definition cable television. Our convenient location puts you just minutes from downtown Portsmouth and its wide array of culinary, cultural and shopping offerings. Market Square is the hub of activity in the area with numerous shops and restaurants. We also are minutes from: • Strawbery Banke Museum • John Paul Jones House • Old Port Area. We also allow dogs!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Snack bar
Vending machine
BBQ facilities
Convenience store
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Iron
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Family
Languages Spoken
English
Location
44Car recommended
Grade: 44 out of 100
18Restaurantswithin 1 km
11Attractionswithin 1 km
Contact
505 US Highway 1 Byp, Portsmouth, NH 03801-4175
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Don’t be fooled by the. “Ascend collection” ! This place is a real dump. Unsafe. Littered with broken boards and in awful shape. And not cheap. Front desk was disorganized and unhelpful when we arrived. Got confused with our reservation. All in all, a real bust.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
A wonderful place to stop for an overnight to break up a long broad trip. The room was clean and very accessible. The free breakfast was lovely - plenty of options for all tastes. The only suggestion we have is to use less scented air freshener in the rooms.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Greg Girtatos, General Manager at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Aug. 19, 2022
Thank you very much for the great review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose to book this hotel instead of the Quality Inn because it was part of the "Ascend Hotel Collection" and it had a 4.5 rating on Choice Hotels website. Therefore, we expected a nice hotel, but instead we were extremely disappointed. The place is rundown, the heating unit did not work properly, the bathroom faucet was reversed where hot water came out where the cold was supposed to come out, and vice versa. This is a hotel with no daily housekeeping, and we were not made aware of this upon check-in, nor was this indicated on their website, nor was there a note indicating this in the room. We had a kitchenette with a table with only 1 chair. Upon returning to the room in the evening, we found that both of our key cards were deactivated (and the cards were not near our cell phones), Also, the cable TV went out a few times. This hotel is NOTHING like the photos portray & should be removed from the "Ascend Hotel Collection" category !!!!…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Stay at better hotel for the same or less money !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Angel Nye, General Manager at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded 2 weeks ago
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to address a few of your concerns. Although I am empathetic that you had to have your cards remade 2 times, it is often times the guest has put the key cards next to something that has deactivated them. This can be a cell phone, strong magnet, or other credit/debit cards in your wallet. The bright side is that we have someone at the Front Desk 24 hours a day, 7 days a week. I would also like to apologize that you were not fully made aware of the fact that stay over housekeeping is available by request only, unless you are staying for longer than a week, in which case it becomes mandatory to get cleaned at least once a week. There is a sign mounted on the wall, located right at the front desk explaining this. I will make sure to discuss with the front desk team to explain this better during the check in process. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff on check in and during the stay were very helpful, particularly on Saturday night when we had some difficulties with our door locks. A young guy on reception was especially welcoming and professional during the weekend. We arrived at Port Inn and Suites Portsmouth just before 17.00. Check in was pretty straight forward and we were given our two rooms beside each other at the right hand corner of the motel. The walls are pretty thin, if you talked loud enough in one room the other one will hear you. The rooms were on the smaller size but comfortable. The beds were comfy and it was pretty quiet and that’s what matters. The bathroom was also small but I quite liked the bath regardless. The air con units in the rooms were powerful. If you wanted it cold it was cold and if you wanted it hot it was roasting. Breakfast was on the basic side but it did the job. My sister especially enjoyed the waffle maker. The location of the Port Inn was actually pretty great. We drove in on the first night but realised on the following two that walking was very doable. You could get into town in 30 minutes on foot, which we did on Saturday and Sunday after enjoying a few alcoholic beverages in town. The Port Inn ticks the boxes and it’s a good shout if you’re in Portsmouth for a weekend.…
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
We booked for two night but checked out after one. Theta was a large clump of hair on the shower wall. There was a spilled bag of cheetoes under the bed. There were ants on the counter in our kitchenette and the waffle station in the lobby, the bathroom caulk was mildewed, and the hallways were in need of paint and cleaning.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Not clean
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Adele Scenna, Guest Services / Front Office at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Sep. 6, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Adele Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an overnight stay at the motel this summer when we were visiting family. The motel had everything we needed, very clean and comfortable. Large spacious room. The staff were friendly and helpful. The breakfast buffet had a good selection to choose from.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Adele Scenna, Guest Services / Front Office at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Sep. 1, 2022
Dear valued guest, thank you for choosing Port Inn and Suites Portsmouth. I am very happy to hear your stay was a pleasant one. Your feed back is greatly appreciated. We hope to see you return in the near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hair in the sheets of the bed and on the pillow cases which I had not been on, I only noticed when I was about to crawl into bed for the night. Advertised as a beautiful motel with a pool, however the pool was closed when I got there (which was not mentioned when booking the room). Had I known, I would have gone somewhere else that had a pool, as this was the main selling point for us. Mold in the ice machine. Dirty black handprints on the walls of my room. Fridge in my room was broken- freezer would not shut, and the door kept falling off. Bugs in the bathroom. Door to the room had several metal pieces nailed onto it, making me believe it has been broken into before. Man sitting outside of our room in his car smoking when we got there, when we left for dinner, and when we returned from dinner- which gave us an unsettling feeling as he was right in front of our window (and making us breathe in smoke). Despite all of this, we looked past it and decided to make the best of it by going downtown Portsmouth for dinner. The uber said to us, "I would not recommend this place to my worse enemy." When we got back to the room, we were going to go to bed, which is when we saw the hair in our beds, and that was our final straw. The front desk employee was rude beyond words and refused to give us another room or our money back. We had not been in the room enough to use it, as we dropped our stuff off and left (and didn't even utilize the pool because it was closed), yet they refused to give our money back and were VERY rude on top of it all. So, at 11pm, we had to drive an hour back to our house because we had no where else to sleep. Our little getaway turned into a disaster, and costs us several hundred dollars for nothing. Overall: rude service, false advertising (no functional pool, gross rooms, moldy utilities), used sheets that had not been changed, and rude employees. Save your money and a headache, and just go somewhere else. Sleeping in my car would be a better option than sleeping in this motel.…
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Adele Scenna, Guest Services / Front Office at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Aug. 23, 2022
Although your feed back is greatly appreciated, I am terribly sorry for your inconvenience. It is not our practice to have rude staff, nor hair or dirt in our guest rooms. I'm not sure why you were not able to change your room but I can assure you our property is a welcoming safe and clean environment. Please come for a return visit so that I may show you a pleasant getaway. You may ask for me personally. Sincerely, Adele
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff were helpful and the breakfast had a range of options including bagels, cereal and yoghurts. The hotel is about a half hour walk into downtown where there are lots of lovely restaurants and shops. There is a pool and small terrace area with seating. The room was clean but decor is pretty tired. Would recommend as a stop trip if you are in the area.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adele Scenna, Guest Services / Front Office at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Aug. 17, 2022
Thank you for lovely review and recommendation to stay at the Port Inn and Suites Portsmouth. I'm happy to hear your stay was a pleasant one. I hope you will return in the near future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in Portsmouth for a reunion and quite some time in advance booked the Port Inn. For our purposes it worked out well. It is in a location very easy on and off of 95, but it is NOT in the historic downtown area and it would be a long walk. it is pretty much located on the Portsmouth Circle which is a travel rotary and a busy road. The room was clean and comfortable. There were two issues, first the tub did not drain well and it is never pleasant to be showering in ankle deep water. the second issue was the AC unit sounded like a truck revving up every time it turned on, very noisy. We did not utilized the pool, but it looked nice. Breakfast was lackluster so we chose to find a diner. Overall it was completely suitable for the price and our needs.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Adele Scenna, Guest Services / Front Office at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Aug. 17, 2022
Thank you for taking the time to complete a review of the Port Inn and Suites. I am happy to hear you enjoyed your stay with us. I thank you for the input regarding the A/C unit, I will be sure to have someone attend to that. I'm sorry you were not pleased with our breakfast although we do have an array of items: breakfast sandwich's, yogurts, hot and cold cereals, bagels, muffins, pastries, home made waffles and more. I hope you will visit again soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a motel, not a hotel. And a poorly maintained, overpriced one at that. Despite the hardworking and personable staff, this is a depressing place to stay. Ripped and stained carpet on the stairway and an overall tired feeling don't do much to help the aging-motel vibe. Two of the three stairways between the first and second levels were blocked off. (Is that even legal? It looks like a fire hazard.) When I asked about the outdoor pool, I was told guests "weren't supposed to use it" because of a problem with the filter, but that people were using it anyway (which they were). The rooms themselves were not bad (bedding, at least in our room, was of high quality), and the self-service breakfast was decent. But staying here is not a pleasant experience. I was happy to leave.
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Date of stay: July 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Greg Girtatos, General Manager at Port Inn And Suites Portsmouth, Ascend Hotel Collection
Responded Aug. 17, 2022
We apologize your stay wasnt up to par. We use reviews liek this to help us improve. Thank you for the response
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$107 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the port hotel portsmouth, port hotel portsmouth
FORMERLY KNOWN AS
Port Inn Portsmouth
LOCATION
United StatesNew HampshirePortsmouth
NUMBER OF ROOMS
56
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Frequently Asked Questions about Port Inn And Suites Portsmouth, Ascend Hotel Collection
Which popular attractions are close to Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Nearby attractions include Portsmouth Escape Room (0.9 km), Rumble Tumble (0.7 km), and New Hampshire Theatre Project (0.4 km).
What are some of the property amenities at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Yes, free parking is available to guests.
What are some restaurants close to Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Conveniently located restaurants include The Roundabout Diner & Lounge, Street, and Botanica Restaurant and Gin Bar.
Are there opportunities to exercise at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Port Inn And Suites Portsmouth, Ascend Hotel Collection?
Many travellers enjoy visiting Strawbery Banke Museum (2.2 km), Moffatt-Ladd House & Garden (2.0 km), and African Burying Ground (1.7 km).