The room had MOLD on the bedding. It smelled like vomit. The door didn't close properly and to open it you had to push it. The staff were rude. I booked it based on other OYO Hotels in Europe and the based on the photos on the site. The Photos are Fake and the rooms are nothing like it. When I decided to check out on Day Two after I found a proper Hotel,@ twice the cost (No Worries) it was like pulling teeth. This was because I discovered the Mold and whatever the other substance was...... The young girl at the desk was helpful and said the money would be refunded ASAP...I Booked and payed in advance. The next morning at about 5:30 am I went to check out and the man who finally came was unable to check me out saying the computer system was "Crap". Asked if I could call back later and I said yes. The girls who answered said she could check me out and I had to call another number. I called and was placed on Hold for over 2-hours!!!!!!!! Called the Hotel and asked to speak to the manager. He said he could take care of it and would call me back in about 10 minutes. 2-1/2 hours later, I called, asked to speak to the manager again and the and I was connected to a voicemail of a woman. I pressed the star key to return to the front desk and it sent me to the Ramada INN...... I mean WTF??? Called back and they never picked up. I called 33 times. It just rang and rang and rang with no voice mail attendant. So I called again on my Google Number and they picked up right away and said the Manager left at 3pm....... it was no 3:07pm They owe me just under $300 I will NEVER stay with them again and if your looking for a Hotel in the area..... They're several that are 200% better than this hole-in-the-wall.…
Doing storm work for the power company, stayed one night for 59 the very next night Helen tried to charge me 80, explained EVERYTHING to her, it was like taking to a wall. This hotel matches this lady, the worst room and worker I have ever seen. Complete crap hole. Burn holes everywhere, absolutely disgusting. I would sleep on the side of the road before I will ever go back. Can't believe this place isn't condemned. I will do everything in my power to see this place is shut down. You people should be ashamed of yourselves.
There is no way to sugarcoat it, so i'll get right to it. Chewing gum on the wall in the room, crazy looking stains on the carpet, broken smoke detector, missing toilet paper, dirt in the corners, and ... wait for it... puddle of vomit in a hallway near the door. Needless to say we stayed in the room just long enough to take few pictures of all that. We weren't even offered a different room upon leaving.
Get the room for dec. 6 till dec 8. Some many problems to post not ennough letters to tell all. Staff is like rude looks at you like you are the problem. Also the REAL name for this place is OKO. This is whatbi would call the Hunts Point Hotel. The only reason why i say this is because i was born and raised in the Bronx,NY for over 27 years. We have hotels in the Bronx that are in the worst neighborhoods that are better than this. Rooms are gross and pictures dont lie.
Gave keys to a room, it was occupied! Very embarrassing. They promised refund- never came. Manager unreachable. Desk clerks not helpful, they sent message to management, no reply. Central reservations simply you back to individual hotel front desk. Several broken elevators. Does not feel safe. They had taken over from Fairbridge (and under that former chain, hotel was fine - that’s probably why some good but OLD reviews)