I am not one to complain but this has to be said. The main reason I chose to stay at this hotel were the online reviews and the 4 star rating. The irony of arriving on April Fools, was the epitome of a joke as too were the hotel accommodations. I quickly learned that the hotel was no longer living up to it's standards. Where to start? Upon arrival, a guest complained about the accommodations, but I ignored the concerns because I was only staying for 1 night. At this point the female concierge seemed to have an attitude and tried to overcharge my card stating although she saw my reservation was booked she missed the already paid for booking.com confirmation. Thank goodness I accidently cancelled the transaction and then checked the website. When I got to my room it smelled off, like a nursing home. The room looked cheap. The disparity to the online previews was unbecoming. I put my things down and stored a few items in the refrigerator, which by the way, only kept my things slightly cool even after turning up the temp. Soon after, my children, their father and I left to explore and shop around the area. When we returned I decided to ask the female concierge about the pool hours. I was again met with an attitude and told only 1-30 minute reservation was allowed per stay. Something I thought should have been disclosed to me during the initial check-in. We quickly went to our room, got dressed for the pool, turned on the heat and proceeded to our reservation. When we entered the pool area, we tried to enjoy ourselves but to our dismay was disappointed. The hot tub was disgusting. The lack of towels was astounding especially since our room was only equipped with 2 of them. The 2nd concierge, an older gentleman, did provide us with 1 towel and informed us that since housekeeping was no longer available for the night, it would be a longer wait time but to request towels as soon as we got to our room. Another factor that should have been disclosed to me during the initial check-in. I headed to the vending machines to grabbed a drink and found they were completely empty. Back at the room my nightmare continued. I encountered a faint smell of seafood and quickly turned off the heat, turned on the air and opened the windows to vent it out. I was put on a 10 min hold with the front desk but could hear my youngest complaining of the showers cleanliness. I was over it all. We were forced to wear slippers in the shower like prison inmates or college roommates because the level of grunge was appalling. I tried to make the most of it but my anxiety helped me achieve the worst headache ever. During my mini panic attack I laid down and caught a glimpse of what i thought could be a handprint. Possibly left behind from a previous hotel goers bangout session room stay. I ended my night early just to make sure I made it to check out on time. The next morning I gathered our belongings and opened up the curtains to let in the sunlight. Doing so just revealed even more surprises like the stains on the mattress, discolored carpet and sofa. While getting dressed in the mirror I caught a glimpse of the toilet and noticed the huge heaps of mold growing under the rim. I never left a hotel faster. I was happier to check out and get home to my clean safe haven. Being home was never more sweet.…
Based on your reviews, I expected something better. Carpet was badly stained, bathroom ceiling was cracked, grouting was cracked and somewhat stained, and furniture was scratched. Service, upon check-in, was very good.
It is not possible that the hotel does not have water or to make a coffee, they place the coffee machine but without water. My suggestion is to put a small fridge with everything you need for your stay.
My boyfriend and I stopped here for a night between our road trip. Upon arrival the desk agent (perhaps because it was late) had a slight attitude which is fine - we confirmed the room and went upstairs. Upon getting to the 2nd floor, we saw a small bag of garbage outside the room. We ignored it and walked in. The room itself was clean but it was not one of the "newly renovated" rooms advertised on their website; one that costs a little more that we reserved. It was definitely the older model. I looked in the bathroom and it looked like it was JUST used. As if someone JUST took a shower. The tub was wet, the tiles were wet and the floor (not 'just cleaned' type of wet; a small foot puddle). We had a small conversation for a few minutes about what to do - neither of us are the type to make complaints or ask for a change of room but we were so tired from traveling, and we paid for what we paid for; so we decided to bite the bullet and go back to the front desk. I asked for a different room; told the agent what we saw and she had no problem giving us a different room. This second room (on the same floor) was the "newly renovated" room; the bigger TV, the modern-look, nice bathroom.. comfy bed. The fridge did not work but we got the room which was most important to us. I'm not sure why we were given the wrong room in there first place? I work in the service industry... there are systems in place to know what is what - but overall, the stay was fine. The hotel grounds were very clean, price was great and check out is at noon. (they offer free parking). (PS- the ice machine seemed to be full on the main floor only) - not a big deal to get there; right next to elevators.…
Excellent staff, especially Audra, always take good care of their guest, rooms are clean and tend to your every need at a reasonable price. Pool is refreshing and the hot tub is very relaxing, in a great location to get to wherever you need to go
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