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Comfort Suites

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118 Reviews from our TripAdvisor Community

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Showing 115: English reviews
1 review
Reviewed 14 June 2015 via mobile

I was very impressed with this hotel. Not only because of how clean it was, but because of the service. When I arrived, I was very tired from haven driven for 7 hours. I must have looked terrible because I asked for a king bed room and the gave me a free upgrade to a king bed suite! I would... More 

Helpful?
Thank ricimusic
CT
Level Contributor
250 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 27 May 2015 via mobile

Very clean inside and out, and comfortable. Modern room. Fast Internet. Quiet, powerful HVAC. Hotel is on side of busy divided highway, and is tricky to get in and out of by car without drama. No restaurants walking distance. Breakfast was clean and adequate but not first class - kiddie cereals only, and no peanut butter for toast.

Helpful?
Thank Dave4_-_3W
New Jersey
Level Contributor
3 reviews
Reviewed 3 May 2015

I booked a hotel room for the following week. Imagine my surprise when I called to cancel because the event I was going to was canceled and discovered that their online system had made the reservation for the same night. I was told that if someone has a problem on Sundays, there is no manager ever on duty on Sundays... More 

Helpful?
Thank msmightyduck
Reza H, General Manager at Comfort Suites, responded to this review

Please understand that your reservation was made through Choice Central Reservation system. We are not able to alter nor cancel a guaranteed reservation unless we hear from the guest or the central reservation system. Unfortunately, your reservation went to no show. I understand that the Central Reservation System is looking into your inquiry and will be getting back to you... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2015 via mobile

I work in the U.S. but live out the Country and stay in Hotels 20 days out the month. The rooms are outstanding. Chatting with the location owner and him realizing I travel all the time he upgraded me to a Suite for my additional comfort. I'm just checking out and still in the parking lot and want to insure... More 

Helpful?
Thank Ivan F
Reza H, General Manager at Comfort Suites, responded to this review

Dear Ivan: Thank you for your recent stay with us at Comfort Suites Mahwah. I have shared your comments with the staff and we all thank you and appreciate your kind comments. We looking forward to being a service again. Thank you, R. Hashemi General Manager More 

Pittsburgh, Pennsylvania
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 April 2015

Within 30 minutes of checking-in, the smoke alarm went off and we were all quickly evacuated. The fire department team arrived within a few minutes, ascertained the cause of the alarm, and we were allowed back inside. What called my attention on the incident was the promptness and courtesy of the Comfort Suites staff. I’ve been in similar situations in... More 

Helpful?
Thank Cathy_Civy
Reza H, General Manager at Comfort Suites, responded to this review

Dear Cathy: We certainly do appreciate your kind comments and glad to hear that you had a pleasant stay with us. We look forward to being a service again. R. Hashemi General Manager Comfort Suites Mahwah More 

Sidney, New York, United States
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 March 2015

Hotel is located right off the highway. It was a very snowy night when we arrived, so I can't say much about the outside of the property,but the inside was very clean and up to date. Place looked almost new...could not see any wear and tear on carpet or any of the furnishings in the room. There is a Pilot... More 

Helpful?
Thank David L
Reza H, Manager at Comfort Suites, responded to this review

Thank you very much for your kind comments. We appreciate your business and looking forward of being a service again. Best regards, R. Hashemi Manager, Comfort Suites Mahwah More 

Halifax, Canada
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 January 2015

We made an unplanned stop for one overnight on our way south on December 27. The bed was comfortable and clean and hotel was busy so hard to get seating in the morning for breakfast, but we did eventually. Unfortunately, the experience turned negative when I realized as we moved south that I lost my cell phone: Although I'm 99.9%... More 

Helpful?
Thank Janet M
Reza H, Manager at Comfort Suites, responded to this review

Dear Janet: We are glad that you had a pleasant stay at the Comfort Suites Mahwah. We appreciate your business and we are looking forward to being a service again. In regards to your cell phone, I believe we got in touch with you by e-mail, informing you that we did not find it. Best regards, R. Hashemi Manager More 

New York City, New York
Level Contributor
391 reviews
243 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 16 December 2014

Near intersection of US-17, I-287 / 87 and NY / NJ border. Extremely clean, quiet, well-maintained hotel. Nicely decorated in common areas and rooms. Plenty of parking. Less than 5 minutes from commuter train station (1 hr, 15 minutes to Penn Station NYC). Snack pantry in lobby. Nice TVs in rooms, plenty of channels. Very comfortable bed with lots of... More 

Helpful?
Thank William J
Reza H, Manager at Comfort Suites, responded to this review

Thank you very much for kind remarks. we appreciate your business and looking forward to being a service again. Best regards, R. Hashemi General Manager More 

Montreal Quebec
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 December 2014

Very nice hotel with updated rooms with nice fllats screen tv's with lots of channel. Frige and microwawe in rooms.30 drive minutes to nyc. Only complaints i have is that wifi was slow and there was no peanut butter for breakfast. be careful DO NOT miss hotel entrance on route 17(wich is separated north/south by concrete wall in middle of... More 

Helpful?
Thank Canadianguy_9
Reza H, Manager at Comfort Suites, responded to this review

Thank you for kind remarks. We are glad that you enjoyed your stay. Looking forward to being a service again. More 

Columbiana, Ohio
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 October 2014

This hotel was recommended by family members who live in the area. We were visiting for a funeral of a loved one. Arrived Saturday Oct 25 and stayed till Tuesday Oct 28. Room was ready when we arrived, very clean and comfy and friendly staff. Breakfast was satisfactory with plenty of options. Would stay here again.

Helpful?
1 Thank EstherPrice
Reza H, Manager at Comfort Suites, responded to this review

Thank you for kind remarks and we are glad to hear that you had a very enjoyable stay with us. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind Regards, R. Hashemi General Manager Comfort Suites Mahwah 2015123800 More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Breakfast Available
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites

Address: 220 Route 17 Southbound, Mahwah, NJ 07430
Region: United States > New Jersey > Mahwah
Price Range: $141 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Mahwah
Comfort Suites Mahwah
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
1 question
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Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from rooms on the North side or side facing Rt17 (east side)”
 of 5 bubbles PeteS88, 11 Oct 2016 | Read review
“We prefer the first floor. At one stay the elevator was out of order,”
 of 5 bubbles , 3 Sep 2016 | Read review
“Don't stay next to the ice maker”
  • Good to know
  • King bed w. plenty of pillows
 of 5 bubbles devinzdad, 24 Jun 2016 | Read review
“ask for a room on the back side.... quieter”
 of 5 bubbles jcandy455, 14 Jun 2016 | Read review
“Unless traveling on 17 south you need to circle around to get to the motel.”
 of 5 bubbles Educator64, 28 Sep 2015 | Read review
5 of 5
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