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We just had a second horrible room at this property. The rooms are deteriorated, the renovation is way behind schedule. Rooms are small, there is a narrow entry with 3 doors opening into it. The entry door can not be opened if the bath is...More
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 3 June 2017
Thank you for taking the time to share your recent experience at the Sheraton Mahwah Hotel with us.
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but...More
This property is undergoing renovations and it's looking great. The club level, 22nd floor, has not been renovated yet and you can tell it needs work but my dissatisfaction is with the club service. Dirty plates and silverware, the staff has a whatever attitude that...More
1 Thank Ramon P
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 27 May 2017
Dear Ramon P
We appreciate the feedback, Ramon.
We're happy you like our renovation. However, we're disappointed that your stay with us was less than ideal. It's unfortunate the club lounge didn't your meet your expectations. We'll address your concerns with our team moving forward....More
It's a nice enough place to stay. It's under renovation and the newly updated rooms are nice. There are just some quirks. I'm not sure if it's because of the construction but the elevators were ...temperamental. One night we had to use the service elevators...More
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 21 May 2017
Dear Guest, Miggysgirl44
we appreciate your feedback.
We strive to offer our guests quality service and comfort. However, we regret that your stay didn't exceed your expectations. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back...More
Nice pool. Nice jacuzzi attached to pool
No Sauna. No steam room. No room with whirlpool tubs. Comfortable beds. Small flat sceen televisions in rooms for size of rooms. Nice clean bathroooms. Elevator takes a long time. Outdoor parking garage under major construction. Nice bar....More
Nice hotel, amazing views. Yet, the staff wasn't really accommodating, and I felt that I didn't belong! Me and my other went to enjoy our time, yet, the staff seemed very irritated that we were there. I went to this place almost a year ago,...More
Thank John S
Response from Robert C, Front Office Manager at Sheraton Mahwah HotelResponded 17 May 2017
Thank you for choosing to stay with us here at the Sheraton Mahwah Hotel.
I would like to sincerely apologize for the way you were treated. Our highest mission here at The Sheraton Mahwah Hotel is to provide our guests with warm and attentive service....More
US$108 - US$215 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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