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The Westin Mount Laurel

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340 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Mount Laurel
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Showing 335: English reviews
Reviewed 16 August 2016

We stayed two nights August 14-15, 2016. Hotel was uncomfortably hot; air conditioning in lobby and restaurant was not adequate The forth floor corridor temperature was cool; but our room was not... .. The room air conditioning ran noisily and continually. We were barely comfortable. The bathroom was filthy; there were hairs in the sink and the bath tub from...

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Helpful?
Thank Barry C
Management response:

Hello Barry, We regret the issue with the AC as we were rectifying an issue with it, and we are sorry for you experiencing that. Though these things may happen from time to time, we certainly don't like it and we absolutely understand what it could do to our guests. The other issues are alarming, as they are not typical,...

Martinsburg, West Virginia
Reviewed 13 August 2016 via mobile

We had an amazing experience at this hotel. We checked in unexpectedly after having a car accident while traveling on vacation. They had no trouble finding us a room right away so we could relax. Brian, the gentleman at the front desk, checked us in with comedy and personality and made a terrible day a bit better. We had no...

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Helpful?
Thank megbug77
Management response:

Though we are sorry to hear about the car accident, we are very grateful that you shared these kind words about your experience with us. It is always wonderful to see the names of our team members mentioned by our guests, and we will be sure to share your thoughts with Brian, who we are very proud of. We certainly...

Aurora
Reviewed 12 August 2016 via mobile

Spent 1 night here on my travels and this is a nice hotel. The registration went quickly and the room is large, clean and well maintained. As I titled it the king size bed was comfortable and had four nice pillows. The corridors seemed to be a bit beat up for a Westin. The Bellagio Restaurant was very good and...

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Helpful?
Thank Albert C
Management response:

Thanks for the great review. We hope to welcome you back soon!

Wilmington, Delaware
Reviewed 11 August 2016

Had a great time at the Westin last Friday night. Happy Hour was a blast, the staff was great! I ended up staying a couple of hours longer than planned. Great time, great atmosphere! The bartender was fantastic, always made sure we were ok and quick to serve. Pricing is very reasonable too. I will definitely be coming back and...

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Helpful?
Thank jjr1974
Management response:

Hello, Thank you for the great comments regarding your experience with us. It's nice to hear that you decided to stay longer than you initially anticipated. Our experienced team of bartenders do a fantastic job and I appreciate that you mention it; I will be sure to share that with them. Thank you for taking the time to share your...

Charlton, Massachusetts
Reviewed 9 August 2016 via mobile

I stayed here for one night for a concert in Philly at Lincoln Financial Park - this was a quick 20 min drive away. I paid a quarter of the stated rack rate on Priceline. Ignore the negative reviews - the front desk staff were pleasant and efficient, the room was clean (minus a small stained on the rug), beds...

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Helpful?
Thank ThreeCatNite
Management response:

Hello, Thank you for your review of your experience with us. On behalf of the entire team, I greatly appreciate that you chose us for your stay in the area and that you provided feedback. As we embark on a thorough renewal throughout the hotel, that will culminate in a fantastic renovation shortly, we have been upgrading steadily in other...

New York City, New York
Reviewed 8 August 2016

We thought this hotel was excellent. Good location, great beds, thick towels, good rainshower with instant hot water, nice amenities including conditioner, large room, ample parking, nice touch refreshing water in the lobby. The breakfast was really good, nice selection and importantly healthy choices including my favorite Chobani greek yogurt! The only downside is the worn carpet which I understand...

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Helpful?
Thank holidaytraveller982
Management response:

Thank you very much for the very generous review and extremely kind words regarding your experience with us. I greatly appreciate that you mention how nice the personnel is especially, as I am very proud of the team here and am excited about how they are shaping up to be an A++ team. Thank you also for pointing out a...

New York City, New York
Reviewed 8 August 2016

I only stayed at the location because of a family function that was taking place in one of their MANY ballrooms. In a nutshell, this location had many issues: 1. The bedskirts had multiple spilled coffee stains. 2. sheets and duvet covers had multiple unidentifiable stains 3. Dirty coffee pot (the coffee pod was so old it was dry and...

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Helpful?
Thank AriFan04
Management response:

Hello, Thank you for sharing your experience and thoughts with us. Though some items you mention are things that never should have occurred, and I assure they will be addressed, there are other items we recognize are in need of a refresh and/or a complete overhaul. In that spirit, we are happy to convey that we are embarking very soon...

New York
Reviewed 2 August 2016

The rooms at the Westin were very clean and comfortable. The restaurant had many choices for all taste buds. All of the staff is very friendly. Joseph, who handled the goings on in the lobby, was extremely helpful and friendly. Kudos for having him as an employee.

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Helpful?
Thank jde718
Management response:

Wow, thank you very much for your very kind review. As we make changes to improve our offerings and experiences for our guests, such as our recent WiFi upgrade and exciting renovations, we also recognize the need to enhance our personalized services. We recently incorporated 'lobby ambassadors', and Joseph is our first hire in this role. It is fantastic to...

Reviewed 29 July 2016 via mobile

I needed a room at the last minute and decided to try this Westin for the 2nd time...already knowing this hotel was severely below par from a stay a year ago, I was hoping things had improved after a year... The Executive Suite I reserved was not ready for me when I arrived at 3:20PM ET on a Friday...then I...

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Helpful?
2Thank Rod C
Management response:

Hello Rod, Thank you for sharing your experience with us. We recognize the need to replace the handful of cracked mirrors we have and that is included in our upcoming renovations later this year. We apologize that you received 2 rooms that had them. The issue with the light, though unacceptable, included a particular bulb we were awaiting receipt of...

Texas
Reviewed 25 July 2016

Booked this through Hotwire. Was a bit nervous after reading the reviews. But it was quite pleasant for the 6 of us. (4 adults, 2 kids). We stayed a day before the democratic convention. No complaints. We arrived at 5pm, got dinner in the town and headed back and got in the hot tub downstairs. We had the pool to...

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Helpful?
Thank ttugurl
Management response:

Hello, Thank you very much for sharing your experience with us. We agree that some reviews can be misleading and appreciate that you gave us a shot and shared your thoughts. We are happy you had the opportunity to enjoy our nice indoor pool, and we will check the temp on the spa. Thank you for choosing us for your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Refreshingly designed to enliven the spirit, The Westin Mount Laurel brings renewal to southern New Jersey and the Philadelphia area. ... more   less 

Additional Information about The Westin Mount Laurel

Address: 555 Fellowship Rd., Mount Laurel, NJ 08054
Region: United States > New Jersey > Mount Laurel
Price Range: $143 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Westin Mount Laurel 3.5*
Number of rooms: 173
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Also Known As:
The Westin Mount Laurel Hotel Mount Laurel
Westin Mount Laurel
Mount Laurel Westin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Mount Laurel staff and other travellers.
1 question
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New Jersey
over a year ago

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Questions? Get answers from The Westin Mount Laurel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just communicate with the staff. They will listen to you and if applicable outline options.”
 of 5 bubbles iotricio, 24 Mar 2017 | Read review
“7th floor was nice and quiet! No road noise and no noise on the roof from equipment”
 of 5 bubbles chadc968, 13 Mar 2017 | Read review
“One no where near the renovations....high floors won't save you from the noise!”
 of 5 bubbles ASL1975, 8 Feb 2017 | Read review
“Stay anywhere else”
 of 5 bubbles 366sammya, 6 Jan 2017 | Read review
“I think it would have been quieter with a room that didn't face the street/overlook route 73.”
 of 5 bubbles 117JohnH, 27 Dec 2016 | Read review
5 of 5