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Extended Stay America - Ramsey - Upper Saddle River

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Traveller (11)
Room & Suite (12)
Dining (1)
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Overview
  • Excellent50%
  • Very good17%
  • Average10%
  • Poor8%
  • Terrible15%
Travellers talk about
“every week”(4 reviews)
“upstate ny”(2 reviews)
“coffee pot”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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All reviewsevery weekupstate nycoffee potroom was cleanthe hotel stafflong term stayfull size refrigeratorgreat roombergen countysmoking roomshower curtainhome away from homethe entire staffplace to staythe general managerbusiness tripfirst floor
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11 - 15 of 121 reviews
Reviewed November 18, 2017

I felt like a low class hooker , very very dirty but I felt so cheated for my $110 per night. Our sheets were never changed from the previous guests.we requested mattress liners and clean sheets ............changed them ourselvesMore

Review collected in partnership with Extended Stay
1  Thank tavrn11
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded November 21, 2017

Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance...More

Reviewed November 7, 2017

This was a convenient location and reasonably priced. The room was very clean. We were here two nights to visit with family. We changed out our towels rather than have room service and we did not use the kitchen facility in our room. The beds...More

Review collected in partnership with Extended Stay
Thank 212elised
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded November 8, 2017

Elise, thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to read you were impressed not only with our courteous associates and convenient location but also with the value we offer. It was our pleasure hosting you, and we look...More

Reviewed October 1, 2017

I spent 4 nights at this hotel and I have to say the employees are wonderful. The rooms are in much need of a makeover, paint job, refrigerators and new burners. The smoking rooms could smell much better if they would only use the right...More

1  Thank Angela V
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded October 1, 2017

Angela, I apologize for the disappointing stay you had with us. We are extremely sorry for the issues you had with your room and the in-room amenities we offer. Your review will be taken as a tool to ensure that all procedures within our housekeeping...More

Reviewed September 29, 2017

The staff at Extended Stay Ramsey were very accommodating, friendly, and courteous. We have stayed there twice in the last month for several days. The location is great but the facility needs a little help, which they are currently working on. The first time we...More

Thank mpease9208
Response from 00esa, Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded September 30, 2017

Thank you so much for letting us know that this was not your first time as a guest at our hotel, and it will definitely not be your last! We are glad to read our courteous associates and convenient location left you with a good...More

Reviewed September 18, 2017 via mobile

Trevor and Justin that work the front desk are the BEST!!!! They are always so friendly and helpful!! They both talk to my family and I at night. They have been very sweet and made it feel just like we are at home!!More

Thank Emily O
Response from 00esa, General Manager at Extended Stay America - Ramsey - Upper Saddle RiverResponded September 19, 2017

Emily, it was our pleasure having you as our guest at Extended Stay America. We are delighted to know our staff, especially Trevor and Justin took excellent care of you and your family and made you feel welcome. We look forward to welcoming you back...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$107 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$107 - US$130 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (11)
Room & Suite (12)
Dining (1)
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Room Tips
"Choose a second floor room. Less noise."
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"Choose a different hotel."
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"Honestly, the way the hotel is situated every room has a great view, the east end of the hotel maybe quieter."
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"All the rooms were not great at all."
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