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All reviewshome away from homerecommend this hotelpots and panslaundry roomdefinitely stay here againlong tripgreat customer servicethe jersey shorekitchenettenjgmroberttoastermendezexit
I booked a room online here and had pre-paid for my reservation. I was given a confirmation number and my reservation was confirmed via email, and confirmed for late check-in. I then drove with my fiancee over 300 miles to NJ. At 11:25pm on the...More
Thank BPWNJ
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 20 September 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Sincerely,
General...More
For $176 per night which included a pet fee and AAA discount I at least expect a plastic cup or two for the bathroom and my bed made. If you wanted anything for the little kitchen - even a cup - you had to go...More
Thank Celeste J
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 10 August 2017
Celeste, thank you for sharing this review. We are sorry for the inconvenience you encountered while you were here and are disappointed to know you were not pleased with our hotel’s policy. Your concerns regarding the Wi-Fi issues with be shared with my internet provider...More
I won't tell you not to stay here. It's fine if you have to be somewhere for 2 weeks at the height of the summer season and don't want to pay an arm and a leg and you have a dog and you are on...More
Thank BEKTraveler
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 28 July 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
General Manager
checked in late 11.00pm hotel did not acknowledge or even ask about anything that I might need
for 30 day extended stay, clearly stated needed a first floor stay when reservation was made could not bring everything in hotel until the second day. did not...More
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Thank Z217CIKCL
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 8 July 2017
We strive to consistently deliver exceptional service, so we are sorry that you had a disappointing experience with us. We are reviewing the situation as a training tool to improve our service and to ensure this does not happen again. In regard to the Wi-Fi...More
This hotel is average property in Redbank area. Biggest drawback of extended stay hotels is that they do have Restaurants. So for getting food you have to travel 3-4 Miles to find a decent restaurant. Anyway all the rooms are equipped with kitchens and you...More
Thank Kartikeswar K
Response from 00esa, General Manager at Extended Stay America - Red Bank - MiddletownResponded 30 June 2017
Thank you for taking the time to share your feedback. We are pleased to know you liked some of the aspects of our hotel, but I am sorry for not meeting all of your expectations. We hope you will consider us the next time you...More