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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Hotel restaurant dinner service and staff were absolutely clueless, too busy on the phone or socializing (and not with any diners) and I waited 45 minutes for cold raw food then another 15 for the waiter to even come by and check. He comped the...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank ericat40
Response from marcel r, General Manager at Hilton Garden Inn RockawayResponded yesterday
Dear ericat40, Thank you for taking the time to write your review. I appreciate your honest feedback so we can use it to improve our services. Our apologies that your dinner experience was less than stellar. Make it a great day. Marcel
I was there not only as a guest but also providing music entertainment for the first of two evenings. The General Manager Marcel Roos, was present while I was setting up my equipment and was very accommodating to any questions I asked. Later that evening,...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Gary C
Management response:Responded 4 weeks ago
Dear Gary C, Thank you for taking the time to write your review. I appreciate your kind words and am glad to read that you enjoyed your stay with us. We are looking forward to your next stay with us. Make it a great day....More
We just got back from our son's wedding and had a wonderful time at this hotel. The staff were very nice and went out of their way to help. Housekeeping was very good and were working very hard since the hotel was totally booked. There...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank quiltny
Management response:Responded 1 week ago
Dear quiltny, Thank you for taking the time to write your review. Congratulations on your son's wedding and Thank you for allowing us to play a small part in this event. Make it a great day. Marcel
We were very disappointed in the condition of the bed. It needed to be replaced long ago! So uncomfortable. Worst hotel bed I've ever slept in, in my entire life.
The room itself was loud, we could hear people walking through the hallway laughing and...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank 811angiez
Management response:Responded 1 week ago
Dear 811angiez, Thank you for taking the time to write your review. As our mattresses are literary a few weeks old Hilton Standard Sealy mattresses I am not sure what to say since you said it needed to be replaced long ago. Make it a...More
This is a very busy hotel location and easy access to NJ. The staff were friendly and caring. The lobby was pleasant and there is a good breakfast ($13/pp) and a bar. Do not hire the bus service take you to an event. Our driver...More
Review collected in partnership with Hilton Garden Inn
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank dscottpdx
Management response:Responded 1 week ago
Dear dscottpdx, Thank you for taking the time to write your review. We appreciate your kind words and hope to see you again. Make it a great day. Marcel
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Tennis Court
Details
Price range
US$108 - US$248 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
162
Reservation Options
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Expedia, Travelocity, Priceline, Orbitz, TripOnline SA, Cheap Tickets, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Rockaway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Response from Lorrie M | Property representative |
Hi Klovullo,
We are about 3 miles from Brick 46. Fantastic pizza! Please let me know if I may be of further assistance.
Yours in Hospitality,
Lorrie Miller, GM
Response from Lorrie M | Property representative |
Hi Debra,
Thanks for reaching out to us! Check in begins at 3pm. If you need to arrive sooner, we will make every attempt to get you in. Please let me know if I may be of further assistance.
Yours in... More
Hi Debra,
Thanks for reaching out to us! Check in begins at 3pm. If you need to arrive sooner, we will make every attempt to get you in. Please let me know if I may be of further assistance.
Yours in Hospitality,
Lorrie Miller
Response from Lorrie M | Property representative |
Hi Chris D, I would be happy to help with your question. Upon arrival, our property will authorize your card for room and tax plus a small percentage over that total for incidentals. This additional authorization allows... More
Hi Chris D, I would be happy to help with your question. Upon arrival, our property will authorize your card for room and tax plus a small percentage over that total for incidentals. This additional authorization allows you to charge additional expenses to your guest room such as telephone calls, snack shop items, and meals from our restaurant and bar. Upon departure, we settle your bill and immediately release any unused authorizations. Depending on your bank's policies, you will see the authorization placed back on your card anywhere from 24 hours to 5 business days later.
We would be happy to look at your specific reservation with you, if you'd like. Please feel free to contact us at 973-328-0600 with any additional questions you may have.
It was our pleasure to accommodate you this past weekend and we hope to see you again soon!
Yours in Hospitality,
Lorrie Miler
General Manager
US$107
Canada (English)