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NH Cape Town The Lord Charles

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233 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Reviewed 2 weeks ago via mobile

The hotel is the best in the country everything well in place. Cleaning of rooms need a more monitoring by management. But most of all its the best in all aspects . Please have a fly trap in the break fast room to reduce Flys .

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Helpful?
1Thank Siphiwo Amos M
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Siphiwo Thank you for taking the time to review you most recent stay with us at NH Cape Town The Lord Charles Hotel. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. I am delighted to read that your overall experience at our hotel was great and...

Strand, South Africa
Reviewed 2 weeks ago via mobile

We recently had an amazing time spent at The NH Lord Charles .The staff was on point and very friendly .Breakfast was delicious and the atmosphere of a laid back morning and relaxation was not spoilt by time .High recommended.

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Helpful?
1Thank will s
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Will I read your comments on your recent stay with us with great pleasure. Thank you for sharing your positive experience about our excellent breakfast, feeling-at-home atmosphere and our friendly staff. We definitely look forward to welcoming you back in the not so distant future to share a once again splendid experience. Warmest regards Daniel Méndez Hotel Director

Horsham, West Sussex
Reviewed 2 weeks ago

Booked for 3 nights in Jan '17 ahead of a cruise - on strong recommendation of a former British Airways pilot who was a frequent visitor. Paid in advance when booking - back in early 2016 which is relevant - i.e. ahead of Brexit £ currency crash. Paid £265 for 3 nights bed and breakfast - which turned out to...

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Helpful?
1Thank Palmeat
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to write us a review on you most recent visit to our property. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. We have taken all of your comments and concerns in account and communicated it to he relevant departments....

A TripAdvisor Member
Level Contributor
29 reviews
12 hotel reviews
10 helpful votes
Reviewed 3 weeks ago via mobile

A comfortable and relaxing stay - room was spacious and comfy with a tv that actually worked - unlike others elsewhere in the world! Bathroom was great as was the gentle shower. Friendly staff . Only one criticism- cost of the meal in the restaurant was exorbitant and a ripoff- another example of tourists being ripped off in South Africa.....

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Helpful?
Thank A TripAdvisor Member
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for your constructive feedback regarding your most recent visit to our hotel. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. Thank you for your mentions some of our best qualities such as our spacious rooms, friendly staff and comfortable showers. We hope to...

Atlanta, Georgia
Reviewed 3 weeks ago

We had a lovely stay at the Lord Charles. While the accommodations are just a bit dated, it did not distract from the overall comfort. Great location, close to the highway and just across the street from an shopping center with an excellent market. The grounds are beautifully kept. The staff is very friendly and accommodating. I would absolutely stay...

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Helpful?
Thank cpirello
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to review you most recent visit to our hotel. I am thrilled to read your positive feedback. Thank you for mentioning some of our greatest attributes such as great location, beautiful grounds and our excellent service delivery and staff. I will surely pass on your gratitude to the rest of the staff...

Johannesburg South Africa
Reviewed 4 weeks ago via mobile

Stayed at the hotel for my brother in law wedding. We booked 5 rooms. They were so paranoid about money. It was pathetic. Our credit card details hadn't been logged by mistake. Instead we were "harassed"for money. Calls for two cappuccinos, 4still waters, a whole R100. Felt like criminals! Rooms are fine. Kids breakfast which is great idea however only...

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Helpful?
Thank tgecelter
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you very much for your comments regarding your recent stay. We truly appreciate your honest feedback and are also very sorry to read that your expectation was not met. My apologies for any inconvenience that was caused. We've addressed the matter accordingly and can assure you that this is not our standard. We hope you will allow...

Buncrana, Ireland
Reviewed 4 weeks ago via mobile

We have stay here a couple of times, the welcome when we arrive is always amazing. The staff can't do enough for you and so friendly. The buffet breakfast is amazing and keeps you going all day. We had a couple of delicious evening meals in their restaurant. When we left, I left quite a large sum of money in...

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Helpful?
Thank Margaret K
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Margaret I am thrilled to read your amazing feedback on what a wonderful job our staff did during your visit. We are very proud of each and every staff member that goes above and beyond to ensure that our guests' stay is as memorable as possible. I will make sure I pass on your gratitude to the all the...

Napier, South Africa
Reviewed 5 weeks ago

Be warned! The Lord Charles is gracious, spacious and it has NO LIFT. All rooms are quite a long walk away from reception and eateries. (However, there is one wheel-chair if you ask for it.) Difficult to review because the restaurants, especially La Vigna, are 4-star or above; while the standard bedrooms are not only far away, but bare and...

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Helpful?
Thank Jay H
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Jay Thank you for taking the time to give such an honest review on your recent stay. We value the feedback of our guests and we will improve wherever we can. Thank you for mentioning how enjoyable the food in La Vigna was - I will pass on you comments to our chef and his team. We look forward...

Cape Town, South Africa
Reviewed 13 December 2016

We got an free weekend because at our previous stay we had no hot water and the aircon was not working. On our visit this past weekend... the aircon was not working??!! Surely you check the aircon before you let guests arrive to see that it is working since that was one of the complaints on our last visit? The...

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Helpful?
Thank paulhY1325IN
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Paul Thank you very much for your comment and concerns regarding your recent stay. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. The relevant departments have been informed and will take action accordingly. We hope to see again soon here at NH Cape Town The Lord...

Reviewed 12 December 2016 via mobile

I really need to thank the staff of the Lord Charles Hotel! Their kindness and assitance was over and beyond what was expected. They helped to make my parent's 60th wedding anniversary unforgettable! Thank you so much!

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Helpful?
Thank Vanessa J
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Vanessa I am thrilled to read your fantastic review on your most recent visit to our hotel. We pride ourselves in always going above beyond to make your experience unforgettable. Thank you for also mentioning what a great job our staff did - I will make sure I pass on your gratitude. We hope to see you and and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Region: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $138 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West, South Africa
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Questions & Answers

Here's what travellers have asked, with answers from NH Cape Town The Lord Charles staff and other travellers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We have stayed ia few different rooms. Room choice is personal. We have found no particular disadvantages .”
 of 5 bubbles r0gerdublin, 18 Jan 2017 | Read review
“Request a superior ground floor room”
 of 5 bubbles Palmeat, 4 Jan 2017 | Read review
“the rooms overlooking the pond and gazebo also offer a great view of the mountain range”
 of 5 bubbles cpirello, 26 Dec 2016 | Read review
“To avoid the long uphill walk to your bedroom (perhaps with stairs added), ask for a ground-level room - though this may cost extra.”
 of 5 bubbles 478JayH, 15 Dec 2016 | Read review
“I stayed in the spacious family room and would highly recommend it”
 of 5 bubbles andycamphausen, 30 Nov 2016 | Read review
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