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About
3.5
#2 of 9 small hotels in Hunza
Location
Cleanliness
Service
Value
The Luxus luxury hotel is here to offer you a unique journey, creating with you memorable experiences of stay, relaxation and rejuvenation in Attabad, Hunza. Inspired by the endless blue colors of the sky and the lake, Luxus Hunza combines high-quality services that go beyond the standards for a truly luxurious hospitality experience.
As far as location goes, you cannot go wrong by staying at Luxus. Even though there are more choices propping up around the lake, Luxus has by far the best views. They have also ensured that you won’t miss any of the moments but setting up picture spots around the hotel garden area.
We stayed at the presidential suite for a night and the size of the room, and the 180 degree views were quite superb.
However for the price that is charged, the place lacks some basic amenities to justify the value for money. The food is not top notch, and in general housekeeping in the rooms was lacking. Also while the views were amazing, one would expect better items like curtains, better sheets, pillows etc which should be standard for the amount that you pay to stay at Luxus …
It is a good place to spend a night with the family, but unless you want to have sheesha by the lake, under the stars, I would stay in Karimabad and come to the lake for some water fun.
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed in Lexus Hunza for 2 nights in July 2022, which felt more like a city experience rather than the local Hunza culture and hospitality that we came to see.
What I think Lexus management has gotten wrong is bringing Lahore in Hunza rather than retaining local ambiance; the servers were dressed in western attire, live music was non-local, food lacked local flavor and to my surprise, I didn’t see many locals in their workforce either.
The location of the hotel was amazing, right at the lake; however there is still a lot of construction going on and access to rooms could have been better.
Overall, I think Lexus Hotel is overrated, way too commercial for my liking and doesn’t give you the local Hunza experience. I believe better options exist.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip:Â Avoid the hotel if you are visiting to experience the local culture
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the presidential suite and the location of the room is just fantastic. We loved the room as well as the overall location of the hotel. The staff are very considerate and food is also quite good.
The only concern was the response time of the house keeping. Just too slow and they need constant reminding to get something done. The issue could be that they do not have any direct extension which is usually the case in every hotel. You have to dial the reception to convey the message. and you have to do it multiple times to get the job done. To add the key card stops working for some reason. Had to change our key card 4-5 times in our 3 night stay. and its a very long walk from the presidential suite to the reception.
Internet was very poor. The engineer was nice enough to give us paid internet option for free but that was for 24 hrs only. They must improve internet!!
For people who love taking photographs, its a great place. We got a private bonfire done for us which was also really nice.
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Date of stay: September 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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Date of stay: October 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was very apprehensive booking this place because I had heard many reviews about their poor services but we still took a chance and booked it for one night on our trip to Hunza. Trust me, the beauty of this location is from inside the room. You won’t find it fancy before you check in to your room. But staying there & waking up to that view was breathtaking. I had posted a video of it on my Instagram & never have I ever had so many people ask me about the location I was staying at. It was magical! The bed was super comfortable. The duvet was like a cloud. It’s decorated really nicely & it has almost everything that a 5 star room has. The bathroom is quite big & the shower has very nice hot water. The only bad thing about this resort is their restaurant. It was very unimpressive. It smelled like toilet and they don’t have much to serve. I’m sure they will improve that as they continue to work on the property since it’s still not 100% complete. I would definitely recommend at least one night in this beautiful place!
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m not very happy with the services they are offering compare to the price they charge. Staff needs lot of training and grooming. For each and every service we have to call them at least 3 times. The rooms become super hot after sun rise and ACs stop working. The bathroom had lot of issues and is not designed properly.
At the end I had a detailed meeting with the GM and have advised him to improve the service level in order to compete with other hotels.
For service complaints you have to run after them to get the things fixed.
Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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My husband and I stayed two nights here as part of our honeymoon package. We booked the presidential suite. We were severely disappointed. To get to the room we had to walk down a narrow cobbled walkway (not great for health and safety). When we arrived at our room the whole outside of our room was under working construction. Not the noise you want on your honeymoon. The room was dirty with stains on the bedding, furniture and curtains. The room was very worn and tired. For what we paid I was disgusted with the dire state of the room. We asked for an iron and what we received was a black burnt out 1950’s style iron with a stained ironing board. We complained to reception and they replaced the iron with another burnt out iron!!! We did complain to head office in Lahore who were very apologetic but did nothing to rectify the problem. The food in their restaurant was extortionately priced. Breakfast we had made to order and that was nice. The receptionist was rude on our arrival. He just disregarded us. When you’re on your honeymoon and you pay that kind of money a certain level of hospitality is expected which we did not receive. The views from our room were exhilarating but it wasn’t enough to make our stay enjoyable. The tv was tiny with no cable. They make the room look good on their website but trust me it’s dirty. The toilet had stains splashed all over the outside of the toilet bowl. Not what you’d expect from an apparently five star hotel. In the end with all of our complaints they offered us a 50% discount off our next stay. Any other country in the world would have refunded our money back and offered a free stay next time. I really wanted to enjoy my stay here but was so severely let down. Instead of bringing their own rude staff from Lahore, Luxus should employ local people in higher positions and learn from the hospitality given by the local people.
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Date of stay: November 2021Trip type: Travelled as a couple
Room Tip: It’s all social media hype. Avoid.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited the facility in winter with heavy snowfall. Rooms were heated and hot water was available round the clock. Rooms were of good size and comfortable. Tea making facilities are available in rooms. Rooms had a balcony with chairs and table and had a good view of Attabad lake. Bathrooms had all toiletries and 24 hour hot water. Food prices are very high. Breakfast is included in room rent but was very spicy. They need to cater to all people with different tastes, specially foreigners. They made us non spicy omelette on our request. Staff was helpful, specially Mr. Imran at the reception who went out of the way to help us.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip:Â Food is expensive in house.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Thankyou for your kind words, we look forward to serve you with improved services, Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly is about the decor of the hotel and pictures hung in the entrance lobby. The hotel is sitting in the heart of Karakorum Mountain range surrounded by some of the world's tallest peaks yet their is no picture of any of those majestic mountains in the hotel lobby. Disappointingly so, there is a picture of matterhorn of switzerland hung which is a beautiful mountain tower yet no relevance to place and completely out of context.
Secondly the hotel has no provision or service for day visitors. We had to fight our way with the staff to get a cup of tea for a cost. The staff was adamant that kitchen policy doenst allow them to serve anything other than breakfast buffet. This was a put off as we paid PKR500 each for entry into the hotel and they showed no hospitality unless we spent according to their whims and wishes. This was not hospitality rather extortion. Hotel needs to review its day visitor hospitality policy or I can tell day visitors dont bother visiting as you will not so much as get a snack and cup of tea.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location: This hotel is located in front of Attabad lake, no doubt this is the best hotel location in Pakistan I think, you can see the lake and the mountain together, even you can play watersport too in the lake. every morning you can see the beautiful sunrise, my advice comes here in spring.
Room: please stay in this hotel for at least 2 nights, one night isn't enough. there's some type of room, I choose the room in front of Attabad lake, so I can see Attabad lake 180 degrees from my bed. the room is so clean and modern, trust me this so comfortable. the room also complete with everything that you need like the fridge and electric jar. the toilet also clean and amnesties so complete.
Facility: probably you can try their bonfire, good experience right? they also have good spot photo for Attabad lake
Food: I tried their breakfast and room service. the breakfast menu so complete and tasty. how can I say? all of their food is perfect.
Service or Staff: The staff so nice
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Date of stay: April 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Luxus Hunza Attabad Lake Resort, Marketing at Luxus Hunza Attabad Lake Resort
Responded May 1, 2024
Dear Guest, Thank you for your feedback We aim to deliver a more satisfactory experience in the future. Regards
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Hunza area.
PRICE RANGE
C$118 - C$163 (Based on Average Rates for a Standard Room)
LOCATION
PakistanGilgit-BaltistanHunza
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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