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Hotel Encanto de Las Cruces

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959 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Encanto de Las Cruces
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Showing 947: English reviews
Dallas, Texas
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 March 2014 via mobile

We stayed here for one night in an "executive" category double room. It was well appointed, comfortable with a nice mountain view. Everything seemed to be in working order in our room, however the ice machine was "out of order" on our floor (7). The staff was very courteous and efficient. Room service was prompt and served hot. We had... More 

Helpful?
Thank 6414Marsha
hotel705, Diana Peru - Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear 6414Marsha, Thank you for taking the time to post your comments on your recent stay at Hotel Encanto de Las Cruces. We certainly appreciate the great feedback. We are happy to read that we met your lodging needs. It would be wonderful to see you soon on your next "Road Trip". Take care. More 

Tulsa, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

As with many hotels, the lobby & grounds are to die for. Unfortunately, the updates stopped there. While the room was nicely decorated, I cannot say the same for the bathroom....veneer separation of wood on the door, lavatory faucet wiggled each time I turned the water on, and floor tile from the 60s or 70s. The worst was the noise,... More 

Helpful?
1 Thank Tulsa T
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Tulsa T, Thank you for sharing your review. We are happy to read that you found the decor and the outdoors areas attractive. Unfortunately, I feel that we fell short in offering you a great cultural experience. We appreciate your comments and we will continue to upgrade all areas of our hotel. Reading the remarks on our AC units,... More 

Portland, Oregon
2 reviews
Reviewed 30 March 2014

We had to make an emergency trip to the southwest and had little time to plan. Tired and a bit grumpy by the time we hit Las Cruces we just needed a bed and a shower. The hotels by the road were all filled so we chanced Hotel Encanto. I'm so glad we did. The front desk staff were lovely,... More 

Helpful?
Thank LMW-H
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear LMW- H, Thank you for the five star review! We truly appreciate all the kind remarks on your recent stay. I am thrilled to read that we were more than a bed and a shower. We strive to over guests a memorable experience and happy that you took the time to mention William and the customer service that he... More 

Las Cruces, New Mexico
1 review
Reviewed 29 March 2014

I thought we were going to go to El Paso for our honeymoon, although the best man in our wedding had other plans! We enjoyed a romantic evening in a honeymoon suite! It was beautiful! The staff was awesome! Lia was a great asset in making the arrangements! I could not have been more surprised! Loved it and highly recommend... More 

Helpful?
Thank lorod101
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear Lorod101, First of all Congratulation! It is awesome to read that we are part of your special day. We have to say thank you to your best man for making all the arrangements. We are happy that Lia was able to assist in adding to the occasion. We welcome you back on your anniversary! Thank you for the great... More 

Las Cruces, New Mexico
1 review
Reviewed 28 March 2014

having the hotel by the mall, what a convenience. my room was so nice and clean, I enjoyed the cool view. definitely will recommend the encanto hotel to all my friends. George Epson thanks for all you help, keep up the good work !

Helpful?
Thank car c
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear Car C, Thank you for taking the time to share your comments on your recent stay at Hotel Encanto de Las Cruces. We are happy to read that you found our location ideal and that the accommodations fit your needs. The management team appreciates the recognition that you have given to George. He is definitely a star performer on... More 

Roswell, New Mexico
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 March 2014

My Director of Operations booked this room for me. It is a beautiful place with a staff that has awesome customer service skills. They offered to carry my bag to my room even though I only had the one bag and my purse. The room is huge with a small bathroom. At first i was going to complain they didn't... More 

Helpful?
Thank JodiBrown
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear JodiBrown, Thank you for taking the time to post a review on your recent stay and for sharing your photos of your guest room. I am pleased to read that our staff offered stellar service, everyone take great pride in making sure our valued guest are being taken care of. I apologize that you found our room temperature mechanism... More 

Las Cruces, New Mexico
1 review
Reviewed 27 March 2014 via mobile

I went to this hotel a month ago. The bar was very nice. It was well kept up and the staff was great. A gentleman from the hotel named George Jepson was very nice and helpful. I would recommend this hotel to anyone.

Helpful?
Thank Robert M
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear Robert M, Thank you for the five star review! We truly appreciate even a month later all the kind remarks. It is wonderful to read that you found Azul Ultra Lounge enjoyable. Also, thank you for recognizing George, he is definitely a priceless gem. We surely hope that you will be visiting soon. More 

Las Cruces, New Mexico
1 review
Reviewed 27 March 2014

I would also like to Thank the staff from Hotel Encanto! They were very helpful and very attentive to my needs as I needed a private room to pump for my 4 month old baby. may I add that the room was very beatiful and very clean they really went above and beyond!!! I greatly appreciate the assistance you all... More 

Helpful?
Thank Martha H
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear Martha H, Thank you for taking the time to post your comments. We understand that you have your hands full with your baby and you kind words are priceless. We are happy that our staff went above to help our value guest, it is wonderful that the accommodations fit your needs. The staff of Hotel Encanto de Las Cruces,... More 

Santa Fe, New Mexico
1 review
Reviewed 27 March 2014

This property needs some updating...70s popcorn ceiling, box TV and dated tile in the bathroom. I was most surprised that there was not a hairdryer in the bathroom! The bed was comfortable and room was clean.

Helpful?
Thank Lindsey V
hotel705, Diana Peru- Rooms Division Mgr at Hotel Encanto de Las Cruces, responded to this review

Dear Lindsey V, Thank you for taking the time to post you comments. We are sadden that we did not meet you lodging expectation. I would like to share with you that we to have plans to upgrade our televisions in all guest rooms. We apologize for that inconvenience our hair dryers are located in the closet. We are happy... More 

Las Cruces, New Mexico
1 review
Reviewed 26 March 2014

I want to thank the Belia Alvarez. from Hotel Encanto. Her commitment to the success of the conference was greatly appreciated. She made everyone feel so welcome. She even provided a private, beautiful room for one of our moms who is breastfeeding her baby. They clearly go above and beyond what one expects from a hotel. The plans have begun... More 

Helpful?
Thank Claudia M M
Belia A, General Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Claudia, Thank you so much for hosting your Promotoras Conference with us and for posting such a beautiful review. We should be the ones thanking you! We appreciate all that you and the Promotoras do for our community. We recognize the importance of the bridge that they are creating between their community and the health care system and for... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: $167 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are some rooms that open onto a beautiful patio near the swimming pool and hot tub.”
  • Hats off to Alex Salinas, Director of Rooms and the Staff for their superb service.
 of 5 bubbles belithab, 17 Nov 2016 | Read review
“Great views of either the beautiful Organ mountains or the city lights”
 of 5 bubbles claudiam348, 16 Nov 2016 | Read review
“Avoid a western exposure to the afternoon sun.”
 of 5 bubbles , 5 Nov 2016 | Read review
“A view of the pool oasis is nice to look out on.”
 of 5 bubbles TravelPhotoWriter, 4 Nov 2016 | Read review
“Ask for a view of the Organ mountains and away from the swimming pool area”
 of 5 bubbles westsounder, 4 Nov 2016 | Read review
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