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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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1,015 Reviews from our TripAdvisor Community

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Showing 1,003: English reviews
Albuquerque, New Mexico
Reviewed 30 April 2014

Terrific stay as usual! I stay here often for business trips. The new pool is beautiful! The staff is always professional and accomodating and I always sleep well because the hotel is quiet and the beds are comfortable.

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Helpful?
Thank Colleen W
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Colleen W. We appreciate you continuous business and the feedback that you shared with TripAdvisor Readers. We are happy that you find our accommodations ideal. Thank for mentioning our staff and the hospitality that they extend to you as a guest. We are truly grateful that you choose to stay at Hotel Encanto when traveling to Las Cruces on...

Lubbock, Texas
Reviewed 28 April 2014 via mobile

We stayed here for a girls trip. Hotel is clean and inviting in the staff is amazing!! Our room had a beautiful view of the pool. Every staff member we came in contact with was very helpful and friendly. No complaints here! Will definitely stay here again!!

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Helpful?
Thank MariCar123
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear MariCar123, Girls weekend out sounds like tons of fun! We are excited that Hotel Encanto was your choice to spend with your friends. Thank you for the five star review! It is great that our staff exceeded your expectation on customer service. We appreciate any recommendations and we look forward to your next visit.

Tucson, Arizona
Reviewed 28 April 2014

at 3:45 PM our room had not been cleaned. We had to use a friends room & their towels to make it to our dinner reservation....unacceptable. It took them until 5 PM to get the room in order--they should refund one night's cost for lack of use of our room

Review collected in partnership with this hotel
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Helpful?
Thank BNCoh
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear BNCoh, Thank you for taking the time to give your feedback on your recent stay at Hotel Encanto de Las Cruces. It was a pleasure to be the host hotel for the Mustang Cars Group. We were all so thrilled to see our parking lot filled with such class. I apologize I am a bit confused about your housekeeping...

Alamogordo, New Mexico
Reviewed 26 April 2014

the staff was exceptional and very accommodating. The room was clean and very comfortable - they even made sure we had a room that was on the 'quieter' side of the hotel. The lobby is beautiful. We didn't try out the pool or spa but we will definitely stay again and try out the pool. The cleaning staff was also...

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Helpful?
Thank Daniel V
hotel705, Blaise Pasquariello- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review

Dear Daniel V, Thank you for your five star review! We really appreciate that you took the time to express your stay with us. We are so happy to hear that our staff was friendly and accommodating. We apologize for the inconvenience with the shampoo. For your next stay, please feel free to contact the front desk for shampoo or...

San Antonio, Texas
Reviewed 25 April 2014

The pillows are terrible. Very small and hard. Also, the new pozole recipe is horrible. Please go back to the recipe you have served in the past. The rest of our experience was pleasant and comfortable.

Review collected in partnership with this hotel
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Helpful?
Thank Champion F
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Champion F, We appreciate your feedback. I am happy to read the you had a pleasant experience. I apologize that you did not find our pillows comforting and pozole tasty. Our hotel team appreciate the business and hope to see you soon.

Denver, Colorado
Reviewed 25 April 2014

We were fortunate to stay in one of the newly remodeled rooms that border the pool patio. Yes, we spent extra money for this pleasure. The room itself was luxuriously appointed and filled with Spanish Colonial art and special decor. We most especially enjoyed having our private patio and opening the french doors to the wonderful outdoor space. Other guests...

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Helpful?
Thank ChineseBabe
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review

Dear C.B., Thank you for your wonderful comments and the five star review! We here at Hotel Encanto are so glad to hear that you enjoyed our newly renovated poolside room and personal patio. We are always striving to make our guest experiences as pleasant as possible, and we are happy we could accomplish this for you! We look forward...

Las Cruces
Reviewed 24 April 2014

In April 2014 we held a dinner event for 175 people at Hotel Encanto. Our event organizer was Lia who worked hard to ensure the event was well planned, elegant and to our satisfaction. The food was very good and the cleanliness and attention to detail was outstanding. They worked hard to accommodate our every request! I highly recommend Hotel...

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Helpful?
Thank Nyeta
hotel705, Blaise Pasquariello- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review

Dear Nyeta, First, we want to thank you for hosting your dinner event with us! We are so happy to hear that Lia and our staff went above and beyond to satisfy everyone's needs that attended your dinner event. We really appreciate the five star review and recomendation! We look forward to working with you again in the future.

Reviewed 23 April 2014

This hotel from lobby or website pictures looks like it was going to be beautiful boy what a difference once you saw the room. Gaudy painted beds to look old world. No microwave, or refrigerator. Lack of outlets. Outlets were behind bed that couldn't be moved. Coffee pot that had so short of a cord you could not even plug...

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Helpful?
Thank janice s
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Janice S, Thank you for sharing your comments. I am sorry that we did not meet your expectations. We want our guest to enjoy a cultural experience and the ambience of lobby and guest rooms are designed just for that. We take great in show casing the Colonial Mexican Heritage. We hope that you will consider staying with us...

Cleveland, Ohio
Reviewed 22 April 2014

I had a wonderful visit in Las Cruces. The hotel staff was very helpful with my elderly mother's needs. They were very kind. The hotel is clean and beautiful. The walls could use some insulation, rooms next door were heard easily. Overall though, a great place to stay.

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Helpful?
Thank xp8
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear xp8, Thank you for taking the time to share your comments with TripAdvisor. We appreciate the positive feedback. We are happy that our accommodations met your needs and family. We look forward to your next visit.

El Paso, Texas
Reviewed 22 April 2014

This past weekend we held our retreat at Hotel Encanto. Our ladies had a wonderful time. The hotel was very clean, the food was excellent and the personnel was very pleasant. Overall, we had a great experience. We highly recommend Hotel Encanto in Las Cruces, NM.

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Helpful?
Thank Maria Elena T
hotel705, Diana Peru- Rooms Division Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Maria Elena T, Thank you for the five star review! We are happy to read that you enjoyed your stay for the retreat. It is delightful to see that our staff were accommodating. We hope that you will be visiting soon we appreciate all your recommendations.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Region: United States > New Mexico > Las Cruces
Price Range: $167 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Encanto de Las Cruces staff and other travellers.
2 questions
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Questions? Get answers from Hotel Encanto de Las Cruces staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing west have the best view by far, but are the noisiest because of the pool”
  • This is what passes for a
 of 5 bubbles sanrico, 27 Mar 2017 | Read review
“If you need a refrigerator, request one for $10.00.”
 of 5 bubbles 607DawnM607, 25 Mar 2017 | Read review
“High floor with review to the west away from the mall was great.”
 of 5 bubbles RockingRobin78704, 22 Mar 2017 | Read review
“The rooms by the pool are the same but really nice for kids having the private patio area.”
 of 5 bubbles 115christyb, 7 Mar 2017 | Read review
“When you stay 3 or more nights you get a 30% discount.”
 of 5 bubbles 465amym, 28 Feb 2017 | Read review
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