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Extended Stay America - Albuquerque - Rio Rancho

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Traveller (4)
Room & Suite (9)
Dining (1)
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Overview
  • Excellent41%
  • Very good12%
  • Average7%
  • Poor14%
  • Terrible26%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Additional information
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (57)
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All reviewsfront desk agentthe hotel is cleanstay there againbeds were comfortablelaundry roomgreat hotelnew mexicoalbuquerque
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1 - 5 of 57 reviews
Reviewed 1 week ago via mobile

The room wasn't bad it had a kitchenette didn't have enough pots and pans big enough to make my potato salad so I had to make it into pans. There was no oven. As in for the continental breakfast, coffee and a muffin, no juice....More

Thank uscavasos
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 1 week ago

We appreciate you for choosing us while here for your family reunion. We are delighted to read you liked having a fully equipped kitchen in your room and that you had a good stay with us. However, we are sorry for the inconvenience you had...More

Hotel's Favourite
Reviewed January 20, 2018 via mobile

I stayed here for 6 months while on assignment in New Mexico. My room was massive, king bed was very comfortable. The hotel is clean and overall very quiet with the exception of the occasional dog barking. The pool area is well kept, although I...More

Thank Christy T
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded January 21, 2018

Christy, thank you for choosing Extended Stay America while here for an assignment. We are delighted to read our convenient location and your well-appointed room was perfect for your needs. Thanks again for being our guest, and we look forward to your next visit. Sincerely,...More

Reviewed 2 weeks ago

ROACHES... If you are afraid of roaches, do not stay at this hotel. My husband and I were there for two weeks, and had an issue with several big roaches. I notified the front desk manager. Manager said that she will contact someone to fumigate,...More

1  Thank Ray L
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 2 weeks ago

Ray, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

Reviewed May 7, 2018 via mobile

I checked in on Friday, May 4 where I went up to my room and found nothing but filth! Dirt and dust everywhere! The bathroom door would not close, and the air conditioner did not work! I was in my room less then 10 minutes,...More

Thank softball0926
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded May 7, 2018

It is disappointing to know we couldn't deliver you with a perfect stay. Although we make every effort to be perfect, sometimes we fall short. We apologize that you experienced so many difficulties while being here. Your comments are important to us, so they have...More

Reviewed April 1, 2018

Overall we are extremely satisfied. I believe, considering there are kitchens, more utensils, dishes, etc. should have been provided. For instance, a mixing bowl, measuring cup, wooden spoon would have come in handy. Also, since there is only a single sink, a dishpan would have...More

Review collected in partnership with Extended Stay
Thank ellenlwoodard
Response from 00esa, Manager at Extended Stay America - Albuquerque - Rio RanchoResponded April 2, 2018

Ellen, thanks for evaluating your visit at Extended Stay America. We are delighted to know you liked our hotel and had a comfortable stay. However, we are sorry for the inconvenience and your feedback will help us serve our guests better. Thank you once more...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$64 - US$98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$64 - US$98 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (4)
Room & Suite (9)
Dining (1)
Questions & Answers
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Kimberly S
April 6, 2015|
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Response from Alex S | Reviewed this property |
this is an old review. It does not reflect this hotel, or its current management accurately. I have stayed here numerous times, and never had this experience. suggest this review be deleted.
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Room Tips
"Do not recommend....price is the same for a hotel that provides clean room and daily room service!"
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"All rooms are suites with kitchens"
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"No matter where your room is located, you will have peace."
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"Choose a first-floor room with handicapped accessiblity if you have mobility issues."
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