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Hilton Garden Inn Albuquerque North/Rio Rancho

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Hilton Garden Inn Albuquerque North\/Rio Rancho
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535 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albuquerque North/Rio Rancho
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Showing 533: English reviews
Lubbock, Texas
Reviewed 4 August 2016

For the price, definitely not worth it. Might want to pay it just so you don't have to stay at any other place around there, but definitely not what you would expect from Hilton. Beds are not very comfortable and staff isn't the best. If possible I would stay somewhere else and just make the drive. It wasn't completely horrible...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cust0mer0123
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear cust0mer0123: My apologies for the experience you had during your stay; we truly strive to exceed our guests' expectations. I would like the opportunity to make this right with you so please reach out to me directly at 505-896-1111 to further discuss the situation. Most Sincerely, Tami J. Scott - General Manager

Reviewed 29 July 2016 via mobile

My grand daughters and I really enjoyed this motel. The room was a little small for the four of us but we made it work. The girls loved the indoor pool and hot tub. People at the front desk were very nice and accommodating.

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Helpful?
Thank TripMember121020141
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear TripMember121020141: We are so glad to hear that you enjoyed your time here with your family in Rio Rancho! It is an absolute pleasure that we were able to play a small part in your visit. We look forward to your next stay to have "fun with Grandma"! Thank You, Tami J. Scott - GM

Eunice, United States
Reviewed 29 July 2016

Nothing outstanding, but a nice quiet stay. The location was close to family, and the area quiet. The staff was professional and courteous. The room was clean and everything seemed to work as advertised.

Review collected in partnership with Hilton Garden Inn
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Thank Martin M
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Martin M: Thank you for taking the time to review our hotel - the Hilton Garden Inn ABQ North/Rio Rancho. I hope you had an opportunity to try one of our Chef's specials in our Garden Grille restaurant and we also have room service available each night from 5PM - 10PM. We look forward to your next stay and...

Brick, New Jersey
Reviewed 28 July 2016

To: General Manager: Tami Scott Hilton Garden Inn 1771 Rio Rancho Blvd Rio Rancho, NM 87124 Dear Ms. Scott, I would like to commend Hilton Garden Inn for another fantastic stay at your hotel. My Stay could not have been more perfect. From the minute I entered the hotel I was greeted with such kindness from your Front desk Manager...

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Helpful?
Thank jryan323
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear jryan323: Thank you first and foremost for your service to our country and giving all of us here at the Hilton Garden Inn ABQ North/Rio Rancho the opportunity to do what we love best - hospitality. I am so glad to hear of all of your wonderful and personal interactions with our dedicated staff - they are each very...

Gilbert, Arizona
Reviewed 27 July 2016

Lets just say the rooms, at least the 1 i stayed in, are just "straightened up" and not cleaned properly. Ive always had great experiences with hilton hotels & often seek them out & book w/o hesitation, not anymore; now ill think twice & consider other options - as should you. Just depends on what you're willing to overlook, but...

Review collected in partnership with Hilton Garden Inn
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Thank B2877HXkatherinec
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear B2877HXkatherinec: We are so very sorry to hear of your experience - we strive daily to exceed all of our guests' expectations so we are disappointed that we failed during your stay. Was the staff responsive when you brought the issue to their attention? Our staff typically responds efficiently and with care when addressing our guests concerns. I will...

Galt, California
Reviewed 26 July 2016 via mobile

Our road trip took us through Albuquerque and we decided to stay the night. I was surprised by how expensive this location was because Expedia had many locations for $50 - $75. It was a late night check in and they provided breakfast vouchers. We were just looking for a bed for the night.

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Helpful?
Thank Beth S
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Beth S: Thank you for taking time to review our hotel - Hilton Garden Inn Rio Rancho. During the summer months we have been quite busy with anticipated travelers coming through the state. We do price ourselves to be competitive to the other Hilton branded hotels in the area but our rates are subject to availability. We hope you...

Anthony, New Mexico
Reviewed 26 July 2016

From the start of check it wasn't the best experience... It took a little more than five minutes for someone to come up to the counter to offer to help me check in... I seen workers talking in the back a said hello about three times... Then when we got to our room there was hair die all over in...

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Helpful?
Thank Tyson S
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Tyson S: Let me first offer my apologies for the service issue you encountered during your arrival. It is always our intention to make the best first impression for every guest and it is a great disappointment that we let you down. I will share your review and comments with our staff to impress upon them the importance of...

El Paso, Texas
Reviewed 25 July 2016

Worst beds I have slept in in some time. We picked this hotel because it was the closest to Hilton property to my friends home. Maybe should have stayed at a Marriot. They seem to have better beds. Hotel was clean and average

Review collected in partnership with Hilton Garden Inn
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Thank 8santiagot
denver
Reviewed 25 July 2016

Usually stay at Hilton Homewood Suites, or Hilton Garden Inn Journal Center but this trip no availability. So had to go to Hilton Gardens Inn Rio Rancho. A refurbushed property virtually across the street from Intel. Got to watch interesting assorrtment of Techno geeks. Property was was very clean and friendly, helpfull staff. Stay was very pleasant and adjustable beds...

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Helpful?
Thank estephenson
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear estephenson: Thank you for taking the time to review our hotel - the Hilton Garden Inn Rio Rancho. We are conveniently located across from Intel but we also are in close proximity to Cottonwood mall and only a 15 minute drive from mid-town Albuquerque! I am glad to hear that our staff was friendly and accommodating - we are...

Imperial, California
Reviewed 17 July 2016

We came into town for a wedding and the staff was so helpful and pleasant. I would definitely recommend this facility to friends. Laura in the dining room and Andrew at the front desk were exceptional.

Review collected in partnership with Hilton Garden Inn
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Thank Patricia T
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Patricia T: Thank you for sharing your experience at our hotel during your most recent visit. We are very proud to have Laura serving in the dining room as she is very personable and delivers excellence everyday! Thank you for mentioning Andy at the front desk - he is most valuable and is committed to service excellence! We look...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Rio Rancho is the premier property located at the gateway to the city of vision. All of our well-appointed guest rooms feature Keurig Coffee Makers, Microwave, Refrigerators and Garden Sleep system beds. We are 25 minutes from the Albuquerque Sunport - located directly across from Intel. We are a short 5 minute drive from the Cottonwood Mall and only 10 minutes from the Balloon Fiesta Park. ... more   less 

Additional Information about Hilton Garden Inn Albuquerque North/Rio Rancho

Address: 1771 Rio Rancho Dr SE, Rio Rancho, NM 87124-1052
Region: United States > New Mexico > Rio Rancho
Price Range: $133 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque North/Rio Rancho 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque North/Rio Rancho Hotel Rio Rancho
Hilton Rio Rancho
Rio Rancho Hilton
Hilton Garden Inn Rio Rancho
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Albuquerque North/Rio Rancho staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the rear of the building away from the main road.”
Kashbcn, 14 Jan 2017 | Read review
“If you get a room in the front portion of the building, you can see the mountains.”
pat221, 5 Jan 2017 | Read review
“If you want a whirlpool tub choose only a downstairs King suite”
chucklesclown, 24 Nov 2016 | Read review
“Quieter rooms seem to be on the fourth floor, facing away from the main road.”
HelloWorld58, 7 Nov 2016 | Read review
“The back side of the hotel is quieter than the front, which faces a major highway with lots of traffic.”
GilB867, 26 Oct 2016 | Read review
5 of 5