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All reviews front desk hotel restaurant car wash gas station other hotels new mexico nice hotel great customer service checking in quiet location santa fe great rate nice staff parking lot in town would stay here again stayed here for one night
We stayed here on a recent New Mexico trip. This hotel is one of the newest in Roswell and it is a great value. Very clean, nice pool and hot tub, and friendly staff. Reservations don’t include breakfast, though there is a restaurant. We went...More
Thank Kelly A
Response from Justin J, General Manager at Holiday Inn RoswellResponded 4 weeks ago
Dear Kelly A, Thank you for choosing to stay with us during your travels. There are booking options that will include breakfast for your future stays with us. Until we see you again, safe travels!
Assistant General Manager
Holiday Inn Roswell
Traveling across country and stayed here for one night. Room was large, clean, comfy and quiet. Check-in was a breeze. We actually ate dinner there since we were too tired to drive anywhere. Pretty good for a hotel restaurant. Service was slow, perhaps understaffed? Did...More
Response from JustinRamirez, General Manager at Holiday Inn RoswellResponded July 31, 2018
Thank you so much for staying with us, and for the kind words. I am so happy you were comfortable while staying with us. It is good to hear you had dinner with us, and I do apologize for the slow service. We...More
A busy hotel. Waited about 10 mins to check in with 2 people in front of us as one of two front desk people were continually on phone with people making reservations? Rooms older, carpet dirty, bathtub had been recaulked over what looked like mold....More
Response from Justin J, Manager at Holiday Inn RoswellResponded September 24, 2018
Dear Lbjcartier, Thank you for taking the time to leave this feedback regarding your recent stay with us. I do apologize about the issues you encountered and this will be shared with my staff to ensure this kind of experience does not happen again. I...More
A new property with a friendly staff and floor you could eat off of! Slightly spendy at $100+ per night but I booked the same day. Not the closest property to the Institute but it’s an easy drive. Unfortunately the front desk told me breakfast...More
Response from JustinRamirez, General Manager at Holiday Inn RoswellResponded August 28, 2018
Thank you so much for staying with us here in Roswell, and for your kind words. I am sorry there was a miscommunication with the front desk about the breakfast times. We do hope to see you again.
Everyone, from the 2 folks at the front desk, bartender, waitress were helpful and engaging, courteous. Room was better than expected, lots of pillows, towels, all the hotel goodies, variety menu and good fresh food. We had chicken wings and steak nacho appetizers and it...More
Response from JustinRamirez, General Manager at Holiday Inn RoswellResponded August 10, 2018
Dear Connie T,
Thanks for the super review! I am so happy you were comfortable with all aspects of our great hotel. We all do hope to see you again.
Holiday Inn Roswell
Response from StardustTraveler | Reviewed this property |
This Holday Inn does not offer a free breakfast, but there is a way to include breakfasts when you make reservations. We always order breakfasts at this location because they are very good, reasonably priced and a step above... More
This Holday Inn does not offer a free breakfast, but there is a way to include breakfasts when you make reservations. We always order breakfasts at this location because they are very good, reasonably priced and a step above the usual buffet.
Response from JustinRamirez | Property representative |
Thank you so much for your interest in our great Holiday Inn! We are actually a 100% smoke free IHG Property, but do have designated exterior smoking areas. Please let us know if you have any other questions.