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All reviews free breakfast decent hotel for the price bed was comfortable the hotel is clean hotel stay nice stay these issues cleaning staff business trip nice room front desk clerk hot tub ruidoso area easy access yogurt great place to stay lobby
I booked this hotel on booking. Com and they gave us Confirmation number they basically didn’t take it and didn’t even offer to help. This left us to find another place to stay. Worst customer service and front desk help.
The conforter had blood stains and sheets were filthy dirty.
Took a picture of it showed it to management and they could say i sorry we have new people working.
Not even a discount for their filthy bed!!!
While staying here my buddy's luggage was gone through two days in a row. If you decide to stay here keep your valuables either on you or in your vehicle. I will not be staying here again no matter what.
Date of stay: October 2018
Thank Michael K
Response from Andy M, Manager at Ruidoso Mountain InnResponded October 16, 2018
we already give you 50% refund which u want and u accept nothing was stolen from ur stuff . and we found our linens from ur bag. and we have black listed u at our place so u can not stay here anymore.
Nice room that was clean and with fridge, microwave ,coffeemaker. Price was good. They do allow pets and dogs could be heard at night barking. Breakfast was included but we chose to eat elsewhere. Would stay here again.
Date of stay: September 2018
Response from Andy M, Manager at Ruidoso Mountain InnResponded September 19, 2018
Hii, Thanks for your feedback. it will really help to improve our service. see ya next time!!
We come to Ruidoso every two weeks to check in construction if our new home. We stay at different places to get a feel for what Ruidoso offers. This place offers accommodations equal or superior to other properties with a higher price tag. The only...More
Date of stay: September 2018
Thank T Gozney T
Response from Andy M, Manager at Ruidoso Mountain InnResponded September 12, 2018
Hii, Thanks for your feedback. it will really help to improve our service. we definitely work on point you raised.see ya next time!!
Welcome to the Holiday Inn Express Hotel Ruidoso, New Mexico. While visiting the Playground of the Southwest, whether skiing at Ski Apache, trying your luck at three nearby Casinos, or playing the odds at …MoreRuidoso Downs Racetrack & Billy the Kid Casino, home of the worlds richest Quarterhorse Race, The All American Futurity. Enjoy the nearby Spencer Theater. Come discover New Mexico's best kept secret, with a year round moderate climate. Ruidoso offers an abundance of real estate, great restaurants, cabins, shopping and beautiful mountain scenery in southern New Mexico. Our hotel features 104 guestrooms with 6 suites. We have an outdoor seasonal pool as well as an outdoor hot tub that stays open year around. We have 3 floors with an interior corridor and an elevator. Join us every morning for a Smart Start Complimentary Continental Breakfast. We can also host meetings with a maximum of 30 occupants. Let the Holiday Inn Express Hotel be your home away from home with the quality and comfort you expect, and deserve. Allow us to accommodate your needs while visiting Ruidoso, New Mexico. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.