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Holiday Inn Express Santa Rosa

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Holiday Inn Express Santa Rosa
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206 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Tampa, Florida
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

Pickin's are somewhat slim on I40 east of Albuquerque. This HI wasn't bad it was just very average. The front desk person was friendly and efficient. This hotel simply needs some upgrades with furniture.

Helpful?
Thank gatorhoosier
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi there gatorhoosier, thank you so much for writing us this review about our hotel. We apologize that your recent stay did not meet expectations. We greatly appreciate your compliments about the staff service, as our team works very hard to provide an excellent experience for our guests. I am glad to announce that we will be working to make... More 

Atlanta, Georgia
2 reviews
Reviewed 4 weeks ago

Good breakfast & Excellent Staff. All staff members were very friendly & courteous. Room was clean . Did not have any problems with any noise & had a restful nights stay. Good location right on Route 66 close to several good restaurants.

Helpful?
Thank littlecagny
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear littlecagny, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again if you are ever traveling on the Good Ol' Route 66. More 

Scottsdale, Arizona
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 weeks ago

This is the most Rundown HIE we've ever stayed in and we've been in almost 20 during our cross country drives. Furniture is really shabby with an AV cabinet from the 80s redone for a flatscreen. The elevator fan is noisy giving a good indication of the worn down conditions to come. An iron hanging in the middle of the... More 

Helpful?
Thank NJTraveler2011
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear NJTraveler2011, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I am glad to announce that we will be working to make enhancements to deliver a more comfortable stay for all of our guests. We value... More 

Scottsdale, Arizona
Level Contributor
221 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 5 weeks ago via mobile

Okay, I really love Holiday Inn Express hotels nationwide. But this one off of Rt 40 is the worst I've seen on 5 cross country trips (driving). This should be renamed 'No Tell Motel' as it is a worn out, down trodden site that looks like the stereotypical image we have of truck stop inns. The furniture was beat up... More 

Helpful?
Thank Coltsneck
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear Coltsneck, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. I am glad to announce that we will be working to make enhancements to deliver a more comfortable stay for all of our guests. We value... More 

Greensboro, North Carolina
Level Contributor
116 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 23 October 2016 via mobile

Stay one night as I passed through on I-40. Outside looked great, parking was great as well. Inside was a bit dated as the breakfast area was very small but did the job the next morning. Now for everything else, if a Holiday Inn ever needed to be remodeled, this is one of them. The room was not so fresh... More 

Helpful?
Thank TravelingMedTech
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

San Francisco, California
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 October 2016

Note: My husband and I travel often, usually staying in hotels. Sometimes we are luxury travelers, sometimes budget. I review hotels/restaurants at a relative level, not comparing a $100 room to a $400 room. To be fair, I adjust my level of scrutiny accordingly. My husband and I embarked on road trip, driving to the East Coast from California and... More 

Helpful?
Thank DiRider
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi DiRider, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Marana, Arizona
Level Contributor
3 reviews
Reviewed 17 October 2016

Rooms were comfortable and roomy. Entire staff from the front desk to housekeeping were very friendly and helpful. The breakfast buffet, best ever, eggs were cooked nicely and they had extra condiments (salsa, cheese, etc) to add to the eggs. The meats were also cooked nicely. Love the waffle maker!

Helpful?
Thank Janice C
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hello there Janice C, thank you so much for this 5-star review. We appreciate your awesome comments about this being the "Best Holiday Inn Express stay" and we will most definitely share this with our team. It is awesome reviews like yours that keep our team motivated to keep on providing great guest services for all. We do hope you... More 

Woodward, Oklahoma
2 reviews
Reviewed 26 September 2016 via mobile

Really enjoyed the hotel, the front desk staff was very accommodating and friendly. The room was big enough for my husband's and my SCUBA gear. Also had a couple of options of carts to load it all up. The breakfast was good, typical breakfast for this hotel chain. The attendant to the breakfast was very friendly. Overall, a great clean... More 

Helpful?
Thank Shonda L
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi there Shonda L, Thank you so much for writing us this review. I am so delighted to hear that you enjoyed your time spent with us while in Santa Rosa, New Mexico. Great reviews like yours' motivates our team to continue excellent customer service to all and I will share your comments with them. We hope to see you... More 

Las Cruces, New Mexico
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 September 2016

We were in Santa Rosa, NM. for a car show and had planned to stay two nights Sept. 16 & 17. One night was enough, indoor pool too cold to enjoy, hot tub did not work, bathroom floor in Room 116 was not clean, this is an older property that has not been well maintained, inside the shower a repair... More 

Helpful?
Thank rayt190
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear rayt190, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Rest assured that these issues you have expressed about our indoor pool & hot tub and room cleanliness will be... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 September 2016

My aunt and I were on a cross country drive out to my new school, we had just come from one of the WORST experiences in a hotel we had ever had (the freaking elevator at the last hotel had dropped 4 floors with us in it!) and were exhausted from having driven from Memphis into New Mexico. We saw... More 

Helpful?
Thank kishikat

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Santa Rosa, NM. We are located on Historic Route 66, also near Interstate 40, and Hwy 84 and 54. We are also conveniently located near Blue Hole (Scuba Capitol of the Southwest), and minutes away from Santa Rosa Lake & state park, for boating, fishing and water skiing. Enjoy a leisurely cruise on Historic Route 66 on your way to Santa Rosa Softball Complex, Park Lake (with slide) and golf course, just miles away from the hotel. Begin your day with our complimentary hot Express Start breakfast bar (6 AM to 9:30 AM daily). Relax in our indoor heated pool & spa, or play a game of pool in our game room, or exercise in our fitness room. You will be walking from one of the most unique lobby while making your way to your room, complete with the luxurious Simply Smart Bedding and high-speed Internet in all rooms. We also have two elevators in our hotel. Come enjoy our Southwestern hospitality! ... more   less 

Additional Information about Holiday Inn Express Santa Rosa

Address: 2516 Historic Route 66, Santa Rosa, NM 88435
Region: United States > New Mexico > Santa Rosa
Price Range: $141 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Rosa 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Holiday Inn Express Santa Rosa Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Santa Rosa staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express Santa Rosa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles NJTraveler2011, 29 Oct 2016 | Read review
“No comment”
 of 5 bubbles rayt190, 17 Sep 2016 | Read review
“not sure there is one due to freeway and truck stops nearby”
 of 5 bubbles 41dang, 16 Aug 2016 | Read review
“Stay away from this place, if you can.”
 of 5 bubbles sigourneySigourney, 14 Jul 2016 | Read review
“Select a room on the top floor so there is no overhead noise.”
 of 5 bubbles Huskerredhead22, 22 Mar 2016 | Read review
5 of 5
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