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Horrible customer service with zero follow through. Tried booking a block of rooms for my wedding in May 2016. Called and left a voicemail mid-January. No response. Followed up a few days later with an email submission through their website. No response. Called January 26th...More
1 Thank Kaileigh B
Response from RMImgr, General Manager at The Red Mill InnResponded 23 February 2016
Thank you for bringing your concerns to our attention. I am terribly sorry that you did not receive the standard of customer service that you should have received at the Red Mill Inn. My name is Jimmy Wulforst, and I am the General Manager at...More
Something bad has happened to this hotel. It used to be so much better than it is. It's still neat, in that it's unique and right on the lock. The rooms are dark, but it's somewhat charming. Be careful of rooms on the top floor...More
We stopped here just one night on our way to Niagara Falls for the weekend. We love that it is situated right on a lock of the Erie Canal since we love canal travel. The room was very comfortable and the gal at the dest...More
Disappointing. I have stayed at The Red Mill Inn several times in the past few years and have enjoyed it. Customer service is not like it use to be. I like staying there since it close to my relatives.
The AC in the room was...More
5 Thank JBF315
Response from RMImgr, General Manager at The Red Mill InnResponded 19 August 2015
Thank you for bringing your concerns to our attention. I am sorry to hear that you did not receive the standard of customer service that you are used to at the Red Mill Inn. My name is Jimmy Wulforst, and I am the new General...More
I spent one night here on way to the Sterling Renaissance Festival. I loved the location of this place on the Seneca River/next to canal lock, but was disappointed as soon as I walked in the front lobby doors. There was this overwhelming musty smell...More