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The Red Mill Inn

105 reviews
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Traveller (25)
Room & Suite (9)
Overview
  • Excellent47%
  • Very good32%
  • Average15%
  • Poor4%
  • Terrible2%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
2.5 Star Hotel
All hotel details
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Rooms
Feb. 25Feb. 26
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (105)Write a Review
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All reviewserie canalwithin walking distancecontinental breakfastold millbagelsshampoo and conditionerwood beamsquaint hotelrooms are hugequaint little townson's weddingchain hotelcookie cuttergrist millriver viewenjoyed our staytop floor
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31 - 35 of 104 reviews
Reviewed 19 February 2016

Horrible customer service with zero follow through. Tried booking a block of rooms for my wedding in May 2016. Called and left a voicemail mid-January. No response. Followed up a few days later with an email submission through their website. No response. Called January 26th...More

1  Thank Kaileigh B
Response from RMImgr, General Manager at The Red Mill InnResponded 23 February 2016

Thank you for bringing your concerns to our attention. I am terribly sorry that you did not receive the standard of customer service that you should have received at the Red Mill Inn. My name is Jimmy Wulforst, and I am the General Manager at...More

Reviewed 30 October 2015

Something bad has happened to this hotel. It used to be so much better than it is. It's still neat, in that it's unique and right on the lock. The rooms are dark, but it's somewhat charming. Be careful of rooms on the top floor...More

1  Thank Lisa V
Reviewed 18 October 2015

We stopped here just one night on our way to Niagara Falls for the weekend. We love that it is situated right on a lock of the Erie Canal since we love canal travel. The room was very comfortable and the gal at the dest...More

1  Thank Vicki E
Reviewed 15 August 2015

Disappointing. I have stayed at The Red Mill Inn several times in the past few years and have enjoyed it. Customer service is not like it use to be. I like staying there since it close to my relatives. The AC in the room was...More

5  Thank JBF315
Response from RMImgr, General Manager at The Red Mill InnResponded 19 August 2015

Thank you for bringing your concerns to our attention. I am sorry to hear that you did not receive the standard of customer service that you are used to at the Red Mill Inn. My name is Jimmy Wulforst, and I am the new General...More

Reviewed 1 August 2015

I spent one night here on way to the Sterling Renaissance Festival. I loved the location of this place on the Seneca River/next to canal lock, but was disappointed as soon as I walked in the front lobby doors. There was this overwhelming musty smell...More

1  Thank judisneyprincess2013
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Bar/Lounge
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Tennis Court
Details
Price range
US$73 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$73 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (25)
Room & Suite (9)
Questions & Answers
Ask a question
Marcia D
3 August 2017|
Answer
Response from bertelliwedding | Reviewed this property |
Yes
0
Votes
Marcia D
2 August 2017|
AnswerShow all 3 answers
Response from boozetravler | Reviewed this property |
By far the river
0
Votes
Timothy G
29 May 2017|
Answer
Response from bertelliwedding | Reviewed this property |
I am uncertain, but there is a local laundromat
0
Votes
Room Tips
"Our room on the top floor had a sloping ceiling which although low did not restrict moving around the room..."
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"Try to avoid the third floor if you want a view."
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"Good views from most rooms. Second or third floor views are good."
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"Ask for an upper lock side view if available."
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