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Holiday Inn Express Hotel & Suites Batavia - Darien Lake

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Traveller (24)
Room & Suite (21)
Dining (1)
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Overview
  • Excellent39%
  • Very good35%
  • Average16%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (143)
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All reviewscinnamon bunsworking the breakfast areanext morningthe shower water pressureturkey sausagedarien lakebreakfast attendantconvenient hotelroom was cleansized bedyogurtfront desk staffhotel roomstaff was friendlycomfort innbatavia downsscott
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11 - 15 of 140 reviews
Reviewed July 14, 2017

There are 5 or so motels in the immediate area, you could probably get a motel for less, but we were pleased with our selection. The area is quiet, the room is comfortable. A very good sleep here. Love those pillows! At breakfast, the woman...More

Thank Devorah33851
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded July 16, 2017

Thank you so much for choosing our hotel and for providing such kind feedback. We hope to see you again the next time that you are in the area!

Reviewed July 10, 2017

We stayed here for 3 nights recently while visiting friends in the area. Very close to the New York State Thruway (i-90). The hotel was clean, the staff were very friendly and the people working the breakfast area went out of there way to make...More

Thank Mark W
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded July 12, 2017

Thank you so much for choosing our hotel for your recent trip to Batavia and for taking the time to share your experience. I am happy to hear that you enjoyed your visit and appreciate your kind remarks, especially regarding our staff. We look forward...More

Reviewed June 23, 2017 via mobile

Generally the property was dirty. The 1st floor hallway had a foul odor. My room (115) had unrepaired water damage in the bedroom area. The shower had a brown crud in the corners. I considered checking out immediately and going next door to Hampton but...More

Thank N2gy
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded June 27, 2017

Thank you for taking the time to share your experience with us. I am sorry that it was such a negative and, I believe, unusual one. I will certainly address your housekeeping and maintenance concerns with our rooms team. As far as our rates go,...More

Reviewed June 16, 2017

My GF's daughter was being married in Varysburg, and there were rooms booked at a discount at the Holiday Inn Express. My room was quite spacious, with two queen beds. Another friend paid the same, but her room was about a third smaller, and they...More

Thank keeraselRochester
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded June 28, 2017

Thank you for choosing Holiday Inn Express and for taking the time to complete a review of your stay. I was happy to hear that you enjoyed your experience overall and especially appreciate your comments regarding our breakfast and cleanliness. I would like to apologize...More

Reviewed June 15, 2017

I stayed at the Holiday Inn Express based on a recommendation from a local colleague. I was severely disappointed in the cleanliness of my room. In the shower there was an old bar of soap that was covered in shaving hair. Additionally there was shaving...More

Thank Molly703
Response from Chris D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien LakeResponded June 28, 2017

Thank you for taking the time to review your experience at our hotel. I am terribly sorry to hear the details about your unsatisfactory experience with us. I have reached out to you directly to apologize personally and to address your concerns.

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About
Amenities
Top amenities
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Breakfast Available
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$103 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (21)
Dining (1)
Questions & Answers
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Fai B
May 20, 2015|
Answer
Response from Chris D | Property representative |
Hi Fai B. Congratulations on your wedding! At this time the hotel does not have a shuttle. There are several car services in the Batavia/Rochester/Buffalo area which may be able assist with this service however.
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Votes
Room Tips
"Top floor is usually quieter."
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"No restaurants on this side of interstate, but at least 2 on the south side. Quiet room and relatively fast..."
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"further from the elevator is better!! Overall, pretty quiet though..."
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"try for an even numbered room - slightly less highway noise"
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