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Best Western Crown Inn & Suites

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Room & Suite (8)
Dining (4)
Business Centre & Event Rooms (1)
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Overview
  • Excellent37%
  • Very good33%
  • Average16%
  • Poor9%
  • Terrible5%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (298)
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All reviewsbest westernsmohawk valleyindoor pool and sparoom was cleanbuffalo nybreakfast includeda nice place to stayfront desk personhot tubpleasant staffrecommend this hotelfridge and microwavewafflesbooked this hotelbatavia downsking suitebreakfast bar
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41 - 45 of 296 reviews
Reviewed August 19, 2017

Over priced for area. Windows in rooms and hotel were very dirty. Couldn't see out of them. Edge of tile in bathroom were dirty. As if they only mopped the center of the room. Service is ok and room is clean.

Review collected in partnership with Best Western
Thank V4515BQnickp
Response from bwcrownBatavia, Manager at Best Western Crown Inn & SuitesResponded August 21, 2017

We apologize that your stay did not meet up to our standards. I will work with our housekeeping and maintenance staff to see where our process was not followed. We hope that you will give us another chance.

Reviewed August 18, 2017

Good value Hotel. My room must have been recently renovated. It was nice and comfortable. Bed was comfortable and the a/c wasn't too noisy for a window unit. There were also "motel" type units across the parking lot. Not sure about how they are.

Thank Lori A
Response from bwcrownBatavia, Manager at Best Western Crown Inn & SuitesResponded August 21, 2017

Thank you for letting us know about your stay. WE hope to see you again soon.

Reviewed August 15, 2017

Stayed for the night without a reservation and they were very accommodating with extra pillows and offering different group discounts. Kids loved the pool except my sons eyes were very irritated by the chlorine in the pool. breakfast was typical for this type of hotel,...More

Review collected in partnership with Best Western
Thank annmariem107
Response from bwcrownBatavia, Manager at Best Western Crown Inn & SuitesResponded August 21, 2017

Thank you for letting us know about your stay. We are pleased that you had a comfortable stay and we hope to see you again soon.

Reviewed August 15, 2017

The cleaning solution at this hotel smells like a combination of dirty water, mildew, and industrial acid lemon cleaner. Stepping into our humid room literally took my breath away. We opened the windows & cranked the AC full blast while we went out to dinner...More

Review collected in partnership with Best Western
Thank 400margretc
Response from bwcrownBatavia, Manager at Best Western Crown Inn & SuitesResponded August 21, 2017

We apologize for the aroma of the cleaning chemicals. We will work with our vendor to see if there are better smelling and natural cleaning supplies. Thank you.

Reviewed August 12, 2017

The hotel is nice, Maids do a good job, breakfast was ok, but the management is not very friendly. Breakfast was ok, some of the hot food items were not too hot. The indoor pool area needed more ventilation, thr chlorine smell is overwhelming.

Review collected in partnership with Best Western
Thank Scott Z
Response from bwcrownBatavia, Manager at Best Western Crown Inn & SuitesResponded August 21, 2017

Thank you for your kind words. We hope to see you again soon.

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$86 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$86 - US$184 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Room & Suite (8)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
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DAHutton
December 1, 2015|
AnswerShow all 3 answers
Response from bwcrownBatavia | Property representative |
sorry only guide animals and therapy pets.
0
Votes
Fai B
May 20, 2015|
Answer
Response from bwcrownBatavia | Property representative |
We do not provide a shuttle service, however most of our wedding groups always seem to have a school bus as a shuttle, so maybe that is an option for you.
1
Vote
Room Tips
"2nd floor facing parking lot"
Read review
"room 207 was nice"
Read review
"unknown. my room was very good there are 2 floors. i was on the second floor."
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"I would phone ahead to ensure that all renovations have been complete."
Read review
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