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The Sagamore Resort

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1,497 Reviews from our TripAdvisor Community

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Showing 1,487: English reviews
New York
Reviewed 2 January 2015

We came here for a three night stay to celebrate New Year's Eve. It was our first visit. We stayed in the efficiency style lodge a short walk from the main hotel. The property and the views are beautiful. The room decor was rustic and beginning to show signs of wear & tear. However, the service was subpar at best....

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Helpful?
6Thank tandypolo
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear tandyp2015, I would like to thank you for your recent review. It was constructive and will be used as a tool to improve. Thank you for pointing out the positive and the negative. Our goal is guest satisfaction and your comprehensive review will be put to good use. Thank you, Happy New Year and we truly hope we get...

New England
Reviewed 2 January 2015

We arrived early for our 7 pm dinner reservation and had to wait a few minutes to be seated. We were informed that we had to order from a 4 course menu for $75 per person. It took 50 minutes for bread to be served. We received our 1st and 2nd courses together after about 1 1/2 hours. The waitress...

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Helpful?
12Thank swmd
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear swmd, Thank you for taking the time to write your review. It was not our finest hour and for that I apologize. We recognize that there was a breakdown and we will work hard to ensure that it NEVER happens again. Your review will be helpful and will not fall on deaf ears. Thank you again, Tom Guay

New York City, New York
Reviewed 1 January 2015

Very nice clean hotell, friendly and helpful staff. Nice grounds. Tasty food. Thats about it. We were here for new years eve celebration which was held at the conference building, I don't think that it was the best choice, but hey I don't work here. There were plenty of bars and room for everyone, just didnt have that expected luxurious...

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Helpful?
1Thank amyagkiy m
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear amyagkiy m, Thank you for the "very classy" heading. I was pleased to read that you found the staff friendly and helpful. I know they will be pleased. Thank you for the additional comments as well. We look forward to welcoming you back again. Sincerely, Tom Guay

Cambridge, New York
Reviewed 1 January 2015 via mobile

My husband and I were so looking forward to a nice New Year's Eve at The Sagamore, but unfortunately it was one of the worst hotel experiences we've ever had. This was not an inexpensive stay ($350+ for a lake view room) and I feel like we just threw that money away. The room itself was okay and admittedly the...

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Helpful?
9Thank Megan H
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear Meghan H, Please believe me when I tell you like you we were also extremely disappointed with how NYE in the restaurant turned out. Like I have said before, guest satisfaction is paramount and I will not offer any excuses. I am sorry that we failed you and your husband and we apologize. We will try very hard to...

Reviewed 31 December 2014

Im with the love of my life on our first day of our three day stay. We booked a new years eve dinner reservation for 830 arrived at 820 and were told it would be 30 to 40 minute wait. It's New Year's Eve not happy it would be a wait but ok we can understand and wait. After 45...

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Helpful?
9Thank Haroldny
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear Haroldny, Guest satisfaction is our number one goal and priority, and when we fall short we need to know it. NYE was a challenging night for us and we absolutely recognize that we fell short in the dining room. I am truly sorry that it was a crappy way to end 2014. That was not our intent, we are...

Central New Jersey
Reviewed 31 December 2014

We arrived at the Sagamore on December 27th for 3 nights. Staying in the lodge gave us a bedroom with a closing door as well as a pull out couch. The nice thing about the lodge is that you have a kitchen area with a refrigerator, stovetop and microwave! Caution, the stovetop is electric and takes forever to heat up...

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Helpful?
1Thank elicas
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear elicas, We appreciate that you took the time to share your experience with others. I was pleased to read that you enjoyed your stay. I was also appreciative of the fact that you mentioned West Mountain and Gore Mountain for tubing and skiing. Both mountains are approximately a half hour away from The Sagamore and are ideal for families...

Albany, New York
Reviewed 30 December 2014

Our children gave us a gift of 3 nights, 4 days at the Sagamore on beautiful Lake George. We arrived at 2:00 on Christmas Day, checked in and went to our room. It happened to be a very warm day so no winter sports were available. We went to the indoor pool and found that the room was not heated,...

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Helpful?
3Thank diane-ep
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear diane-ep, Thank you for your recent review. It was appreciated and your specific comments will be addressed. I am truly sorry that the two fireplaces were out of order during your stay. Believe me when I tell you I wish it was as simple as you suggest in getting the fireplaces working. The one in the main lobby is...

Reviewed 28 December 2014

We have just arrived at the Saganore Resort and are staying until New Year's Day. We entered our lodge to find it musty smelling with paint chipping and stains on the door and dresser. We called the front desk and they immediately showed my husband a second room. He said it appeared cleaner and didn't have the musty smell so...

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Helpful?
2Thank nf584
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear nf584, Please know that the conditions you described are not acceptable. I thank you for bringing them to our attention. Guest satisfaction is our number one priority and should my response be posted while you are still with us please reach out to me directly. I would like the opportunity to "make it right" and hopefully turn around your...

Reviewed 18 December 2014

I was only here for one night as a "treat" at the end of my weeklong trip through New York State. It is breathtaking. On an island in the middle of Lake George surrounded by such beauty it is a must visit for anyone heading to upstate NY. The room was not special (very clean), but the resort itself has...

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Helpful?
Thank gar1967
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear gar1967, Thank you for the nice review. I was pleased that you chose us for the night and hope the next time around you will stay with us for a few more! Warm Regards, Tom Guay

Boston, Massachusetts
Reviewed 18 December 2014

We have been to The Sagamore over Thanksgiving three times over the past several years and have never been disappointed. The only negative this year was driving up Wednesday night in a terrible snow storm. The food at all the restaurants is top notch, as was the Thanksgiving buffet. Rooms in the hotel are warm and comfortable most with great...

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Helpful?
1Thank northofthecape
The_Sagamore_Resort, General Manager at The Sagamore Resort, responded to this review

Dear northofthecape, Thank you for the favorable review and also for the personal shout out! We value hearing from our guests and are always pleased when the experience is a positive one. I was happy that you enjoyed the Thanksgiving holiday and we all look forward to welcoming you back next Thanksgiving and hopefully well before! Sincerely, Tom Guay

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about The Sagamore Resort

Address: 110 Sagamore Rd, Bolton Landing, NY 12814-7735
Region: United States > New York > Bolton Landing
Price Range: $243 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sagamore Resort 4*
Number of rooms: 350
Reservation Options:
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Also Known As:
The Sagamore Hotel Bolton Landing
Sagamore Hotel Bolton Landing
Sagamore Bolton Landing
The Sagamore Resort Lake George/Bolton Landing, NY
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Questions & Answers

Here's what travellers have asked, with answers from The Sagamore Resort staff and other travellers.
42 questions
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Questions? Get answers from The Sagamore Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“lakeside view”
 of 5 bubbles N256OBcharlesd, 14 Mar 2017 | Read review
“Lodges are far from the main building and much bigger rooms”
  • Pet food in my room
 of 5 bubbles Rafael41pazos, 26 Jan 2017 | Read review
“We were on the 2nd floor, overlooking the lake, beautiful sunrises. Ask for a view.”
 of 5 bubbles 197theresas, 11 Dec 2016 | Read review
“We stayed in the main hotel second floor overlooking the main entry. Off season rates were very reasonable and a great value.”
 of 5 bubbles jgaughan3, 26 Nov 2016 | Read review
“Lots of different types of accommodations - explore each type they each have advantages!”
  • View from townhouse Lake George freezing over in winter
 of 5 bubbles Lil1fun, 14 Nov 2016 | Read review
5 of 5