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Heads up! For the price and location, this is a really good place to stay if you are visiting family, colleges, the Erie Canal, or having a Wegman's withdrawal episode. The free breakfast is nourishing if you like the basics, and the waffle maker is...More
This hotel is so dingy. The rooms are small and dark and need serious updating. Because the room is so dark, it gives a feeling of being dirty. You cannot apply make-up in the room because the light is so poor. The bathroom was small...More
Thank Elizabeth A
Response from GMComfortRochester, Guest Relations Manager at Comfort Inn Rochester Monroe AvenueResponded 4 weeks ago
Thank you for responding to our survey.It is clear from your response that we have fallen short on our intention to provide the best, and most comfortable stay for all of our guests. I will share your concerns regarding the room lights with our...More
This brand new, comfortable hotel exceeded our expectations. The rooms are very clean & spacious, and the beds, very comfortable! We found the staff very friendly, attentive and quick to respond to a couple of requests we had. The breakfast area is wonderful and warm,...More
Thank Joan T
Response from GMComfortRochester, Manager at Comfort Inn Rochester Monroe AvenueResponded 11 December 2017
Thank you so much for your visit. We take great pride in providing a service that is clean, comfortable, and restful. It is especially rewarding to both myself and our staff to hear that our efforts in providing excellent customer service have paid off!...More
We stayed at this hotel on a Wednesday night so that we could go to RBTL Aud Theater to watch School of Rock. It was only a 10 minute drive-so it worked well. This location is also convenient to many restaurants.
We were checked in...More
Thank Laurie P
Response from GMComfortRochester, Guest Relations Manager at Comfort Inn Rochester Monroe AvenueResponded 11 October 2017
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is crucial to us and your input helps with our continuing efforts to provide excellent service and a great stay.
We are thrilled to hear...More
As a choice rewards platinum member I was really disappointed with my stay at this hotel,
First of all I reserved a suite because I was traveling with family and I wanted some privacy at night. The room I checked into while i.e. was a...More
2 Thank Miusa
Response from GMComfortRochester, Guest Relations Manager at Comfort Inn Rochester Monroe AvenueResponded 14 September 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It is our intention to deliver the best customer...More
US$81 - US$118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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