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Residence Inn by Marriott Buffalo Galleria Mall

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Traveller (130)
Room & Suite (82)
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About

#14 of 21 hotels in Cheektowaga
Location
Cleanliness
Service
Value
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Picnic area
Shared lounge / TV area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
459Reviews2Q+A81Room tips
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JTR2023 wrote a review Feb 2024
2 contributions3 helpful votes
+1
It takes me a lot to write a bad review, but this place is worse off than a motel 6. I’ve travelled the world many times, and stayed at many hotels, this one is by far the worst. Check in - ZERO eye contact, the woman checking us in literally didn’t even look at us or acknowledge us. She seemed more interested in her phone. Making small talk didn’t help, this employee was clearly unhappy to be getting her pay check. Zero acknowledgement of status, which, to be honest was secondary to just being a human and acknowledging the person on the side of the counter. The room - best way to describe it, lipstick on an extremely worn down and dirty pig. The room is made to look nice, but take a better look anywhere and the place is filthy. Should have known by all the garbage strewn out around the outside, and the garbage bag ‘leafs’ stuck in the trees. Our shower was hard stop, clogged. I had to call the desk at 12am, at which point I was told that I need to call back in the morning. I had to shower, so needed to unclog the 8inch hair ball out of the drain on my own. Disgusting! What a reflection of how poorly maintained the property is, and how little staff care (you mean to tell me that housekeeping didn’t notice any of the times they came to make up the room?! Like many hotels, housekeeping is limited to on request or every second day. I requested housekeeping to clean up the filthy towels after said hair ball extraction, nobody came. Shower curtain stank like mold, no surprise when half of it was sitting in still water. Breakfast - wouldn’t eat it, due to the state of the room bathroom as well as seeing the attendant restock food items without gloves. When I went downstairs to address my concerns, I was told that nobody with authority is available until Monday. This was after watching the front desk clerk waiting YouTube on their phone, volume up, at the front desk, with their feet up on the desk, for a good while until they happened to look up. Perhaps your hotel is so poorly maintained, because your service staff just plainly don’t care. Perhaps the general manager, who is great at writing fluffy, insincere responses to many other posts on this forum should be role modelling a more service orientated approach with his team, not to mention be more visible and available, rather than demonstrate the same behaviours (fluffy posts on trip advisor rather than actioning the myriad of feedback that’s been shared about the state of this hotel. Upon checkout, I was given 250 points from the other front desk agent (technically entitled to this being a bonvoy gold or above - as compensation) and a reminder that as a customer, I can always request a new room. Because that’s exactly what I wanted to hear at the end of the worst hotel stay of my life. I’ll be addressing this with Marriott directly, as well as a call to the NY health commission for the unsafe food handling and unsanitary conditions of the room.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Natasha wrote a review Dec 2023
9 contributions4 helpful votes
I booked this location for my mum and I for a two day US shopping trip and it was the right choice. The location is perfect (close to the Walden Galleria Mall and the Target is just across the road). You could walk to Chic Fila and the room had a table and kitchen which was great for takeout. Arenez, trainee (not sure of the spelling) checked us in and was great! She was very welcoming, acknowledged my Marriott status (platinum) and was able to give a late checkout which came in handy for ensuring we had crossed at the right time. The breakfast was good with a selection of hot (eggs, hash browns, etc ) and cold items served just off from the front desk. We really enjoyed the oatmeal selection.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Great location for cross border shopping with friendly staff!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Renee S wrote a review Jul 2023
Chicago, Illinois2 contributions1 helpful vote
The bathroom had peeling paint over the shower, the toilet was loose on the floor, the mattress had no pad-just the fitted sheet. Marriott should be embarrassed to have their name on the sign. The sofa bed was caving in and very dirty. Don't waste your money here
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: The bathroom was falling apart, the mattress was not protected-only a fitted sheet. The toilet...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hleahh wrote a review Jul 2023
West Hartford, Connecticut144 contributions136 helpful votes
This was an overall fine stay at the residence inn. We have stayed here before, and it is a comfortable hotel with full kitchens, which is great when you’re staying for more than a night or two. We stay here as we visit family. The main reason I am not giving this a fantastic review is because, our bathroom flooded because as my daughter took a shower, it turned out that a massive ball of hair was blocking the drain, which I had to fish out with my hand to stop the flooding. That was clearly less than pleasant. However, when I told housekeeping, they were extremely accommodating and cleaned up the rest of the problem right away. Our room was definitely showing a little bit of wear and tear, but overall it’s still a good place to stay. And the rates were better than most of the places nearby. I like this location because it is so central because we visit friends and family all over the Buffalo area. Given that it is right off I 90, it is fairly easy to zip on and get wherever we need to go.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Jul 5, 2023
Thank you so much for staying with us, hleahh. While I was disappointed to hear about your drain issue, I was happy to read that the rest of your stay was an enjoyable one. Thank you for giving us the opportunity to address it! I hope that we see you again the next time that you are in Buffalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roxyflute5 wrote a review Jul 2023
Tucson, Arizona55 contributions15 helpful votes
The rooms here serve their function, but clearly need some maintenance and updating. The bottom drawer of the dresser in the one bedroom suite I had was nearly inaccessible because it did not have a handle. There was dirt/dust caked on the wall near the vent. The shower pipe moved inside the wall when I tried to adjust the shower head (which was also spraying water where it was screwed onto the pipe). The mattress in the pull-out couch had three very large stains that appeared to be from juices or other food. Also, many of the lights were dim and nearly all of them had to be on for the space to feel well-lit (i.e. not tripping on the edge of the pull-out couch). On the plus side, the showers always had warm water, the bed was comfortable, a nice variety of food was offered at the hot breakfast in the morning, and there was plenty of space in the rooms themselves (as expected at a Residence Inn). My parents experienced similar concerns with the lighting and had trouble with the functionality of their closet doors. A thorough maintenance review (or even better, a renovation) of the rooms would improve this facility greatly. The staff interactions we had were very transactional without extra conversation except the woman who first checked us in when we arrived. So thankfully no rude interactions, but also not warm and welcoming.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Jul 3, 2023
Thank you for taking the time to let us know about your experience while staying with us, Roxyflute5. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I can understand your disappointment with your visit. I have shared your feedback with the rooms leadership team to ensure the necessary guidelines are in place and reviewed to ensure that these issues are addressed. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Summerloving21 wrote a review Apr 2023
Toronto, Canada56 contributions64 helpful votes
Stayed here for two nights with our dog. This hotel is very animal friendly and the free breakfast was great. We will come here again for a shopping weekend. There hotel was walking distance to some restaurants in the evening which was nice to not worry about a driver.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Apr 4, 2023
Thank you so much for choosing Residence Inn for your shopping trip, Summerloving21! I am happy to hear that you enjoyed your visit and hope that we see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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T B wrote a review Mar 2023
5 contributions2 helpful votes
Stayed here for several nights in December. Absolutely appalling hotel conditions compared to pictures/website -- where to start? Firstly, the "fully-equipped" kitchen was anything but...there was only one pot, and not enough glasses, plates, or cutlery for the 4-6 people who the room is supposed to be for (not even enough for 2). There were also not enough towels or washcloths, or linens for the pullout couch. There was no ironing board in the room, either. These things were requested from front desk staff, who were alternatively helpful and rude/irritated by the requests. The rooms themselves were also in a bad state of disrepair, and quite dirty. There were black stains in the bathroom, on the floor, toilet, and tub, looked like possibly hair dye. There was a smoke detector hanging by its wire from the ceiling, and there was plastic taped to the ceiling/wall, possibly from balloons from a previous guest. The screens on the window were ripped, and would have allowed bugs in easily in the summer. One of the toilet paper holders was broken and tilted so that it couldn't hold toilet paper. There was chipped paint on all the cabinets and some of the walls, and several of the vents were broken. The rooms smelled of smoke, which was disconcerting given some in our party with asthma. The outside of the property was also poorly maintained, and there was litter strewn about every morning when we left the hotel. Would not recommend staying here if there is another option.
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Date of stay: December 2022
Location
Service
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Mar 8, 2023
Thank you for taking the time to share your experience, tbZ4282SV. I was sorry to hear about your disappointing experience from last year. We continue to work hard to improve our hotel and our guest experience. I do believe that yours was an isolated experience and hope that you give Residence Inn another try in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HickBoy wrote a review Oct 2022
Fannin, Texas48 contributions8 helpful votes
Stayed here for a week while on business. It is like you expect a Residence Inn to be. It was clean beds was comfortable, and the staff were all very helpful. I am not a breakfast eater but I did check it out. Seems to be the same thing every morning, Jimmy dean breakfast sandwich, or some egg patties. There is a fair bit of airplane noise during the day, as you are on the landing path to the airport. No fault of the hotel, it just is what it is. Overall I had a fine time and I would stay here again.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Oct 31, 2022
Thank you for choosing Residence Inn for your stay in Buffalo, Workinamine. We appreciate your kind and candid feedback and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tashapVermont wrote a review Oct 2022
Vermont259 contributions151 helpful votes
We spent one night in a 2 bedroom suite. The front desk associate was very pleasant and checked us in quickly. Our room was quiet - no noise from traffic or neighbors. Beyond that the property really needs A good deep clean and update. The couch & bed were tattered. The kitchen was not clean (we stayed here so we could eat in) there was a pile of used linen in the hallway that was not picked up during the stay. The carpets were stain and torn.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Oct 17, 2022
Thank you so much for choosing us for your stay in Buffalo. I appreciate your kind feedback regarding our staff. Thank you for also sharing your housekeeping feedback. We continue to focus on our hotel preventative maintenance and deep cleaning. I apologize for failing to meet your - and our - expectations and I have shared your review with our rooms team so that they may learn from your experience. I do hope that you you consider staying with us again the next time that you are in Buffalo.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vuwildcat07 wrote a review Aug 2022
Philadelphia, Pennsylvania45 contributions13 helpful votes
Stayed here for the first time in 3 years for a family event. We normally try to stay closer to the family but we could not find any two bedroom suites on such short notice. The recent reviews on cleanliness had me nervous. The good news is there have been renovations since our last visit, and there were clearly more ongoing (judging by the buckets of paint in the lobby). The flooring looks relatively new, as do the kitchens. The major touch points were clean, and the staff was very friendly to us. However, it’s clear there’s still work to do, whether they missed things or didn’t get to renovating yet. One room looked more updated than the other, with a newer thermostat. Our door would intermittently not engage when pushing the handle down, and the deadbolt would engage other times (making it impossible to close the door when leaving). The shower was slow to drain, and would have flooded the bathroom if not for a good sealing shower door. There was also some type of stain above the bathroom light switch on the wallpaper that looked like dried blood. It wiped off with a tissue but it was disappointing this was missed by housekeeping. Also, the breakfast felt more like a Motel 6 than a Marriott. The only hot options were pre-packaged breakfast items, and even the bagels were in packages (with no knives for spreads). The orange juice was out both mornings of our stay. I get staff might be short and that this is the new Marriott limited service standard but it was still disappointing.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Chris Devaney, General Manager at Residence Inn by Marriott Buffalo Galleria Mall
Responded Aug 29, 2022
Thank you for staying with us, vuwildcat07. I appreciate your taking the time to share your experience. You are correct that we are in a near constant state of updating various aspects of the hotel including paint touch up. I apologize for the shortcomings that you noted in your room. I have shared your experience with our rooms leadership team. Regarding our breakfast, our offering are currently in line with Residence Inn's standards, which focus more on self-contained grab-and-go options that offer optimal safety in today's heightened environment. Please accept my apology for the orange juice being out during your visit. I am unsure of why that was the case as we have had the product and our machine is in proper working order. (You had noted a lack of knives for spreading the cream cheese. They are on the buffet packaged with the forks and spoons.) I thank you for providing feedback which will help us to improve and wish you the safest and happiest of travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$224 - C$322 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn buffalo cheektowaga hotel cheektowaga, buffalo residence inn
LOCATION
United StatesNew YorkErie CountyCheektowaga
NUMBER OF ROOMS
113
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Residence Inn by Marriott Buffalo Galleria Mall - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Residence Inn by Marriott Buffalo Galleria Mall
Which popular attractions are close to Residence Inn by Marriott Buffalo Galleria Mall?
Nearby attractions include Walden Galleria Mall (1.1 km), 5 Wits Buffalo (1.0 km), and Escape The Mystery Room (0.9 km).
What are some of the property amenities at Residence Inn by Marriott Buffalo Galleria Mall?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn by Marriott Buffalo Galleria Mall?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Buffalo Galleria Mall?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at Residence Inn by Marriott Buffalo Galleria Mall?
Yes, parking is available to guests.
What are some restaurants close to Residence Inn by Marriott Buffalo Galleria Mall?
Conveniently located restaurants include The Melting Pot, The Cheesecake Factory, and Olive Garden Italian Kitchen.
Are there opportunities to exercise at Residence Inn by Marriott Buffalo Galleria Mall?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Residence Inn by Marriott Buffalo Galleria Mall?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Buffalo Galleria Mall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Buffalo Galleria Mall offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Residence Inn by Marriott Buffalo Galleria Mall?
Many travellers enjoy visiting Frank Lloyd Wright's Martin House (7.1 km) and Buffalo Central Terminal (5.4 km).