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All reviewsfront deskbuffalo airportroom was cleanhi expressacross the streetyogurtmini fridge and microwavean early flightturkey sausagehot tubpancake machinecleaning staffniagara fallsbreakfast itemsthe breakfast arearental carking suite
I really wanted to like this hotel. The rooms are spacious and the proximity to the airport and interstate are unbeatable. However, I am extremely disappointed.
Let me start off by saying that the woman who checked us in was absolutely fabulous and I wish...More
4 Thank Alyssa C
Response from IHGService, Guest Relations Manager at Holiday Inn Express Buffalo AirportResponded 6 May 2017
Dear Alyssa C,
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay, particularly with the cleanliness of the room and level of service and your interaction with one...More
We picked this location because it was a good location for us, new and pre-paid for the room for a two-night stay in advance because of the price. I had called a few weeks ahead to request a Baby crib for our room for my...More
2 Thank laujust2017
Response from IHGService, Guest Relations Manager at Holiday Inn Express Buffalo AirportResponded 9 May 2017
Thank you for your stay and for taking the time to share your experience with us. Your review is important as it will help us monitor the things we need to improve on. However, I am very sorry to learn that we fell...More
Spent two nights here. One right after a late arrival at the airport. The second on an early departure. The level of noise seemed average.
Service was good and the rooms decent.
The biggest plus was the really quick shuttle service from the airport.
1 Thank Andrew S
Response from IHGService, Guest Relations Manager at Holiday Inn Express Buffalo AirportResponded 22 March 2017
Dear Andrew S,
Thank you for your review and we are pleased that you thought the shuttle service and room accommodation was well appointed. This is what we strive for every time a guest stays with us, it is good to know we made a...More
Clean, comfortable quiet room. Free parking. Right across the street from airport. Great work out room. Very friendly staff. It was great to be recognized as an elite IHG club member. Everything in room worked. Free hotel breakfast was much better than most. Very enjoyable...More
Thank Claude P
Response from HotelManagement131, Manager at Holiday Inn Express Buffalo AirportResponded 12 May 2017
I'm happy to see you enjoyed your time with us. We always appreciate seeing feedback from our guests, especially loyal IHG rewards members. We hope to see you again soon.
I had a flight cancellation. ended up spending 3 days before I could fly out. The staff and service was great The checkin with Anton was a breeze. The front desk were always attentive. Location was great. Near the airport but accessible to highways to...More
Response from HotelManagement131, Manager at Holiday Inn Express Buffalo AirportResponded 17 January 2017
Thank you for sharing your experience with us. Being right here by the airport we understand the frustration our guests may feel when they are stranded from flight cancellations so we do everything we can to try and help ease the burden. I will be...More