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All reviews pancake machine walden galleria coffee tea hot chocolate famous daves hi express spacious room newer hotel safe area nice hotel niagara falls first floor meeting room the wi fi the breakfast area would stay here again a wonderful stay hockey tournament
This hotel treated us like family! Everything was amazing from the staff to the delicious complimentary breakfast. I don’t think I’ve had a better breakfast in a hotel..... it was awesome! The hotel was beautiful inside and out. So clean and spotless throughout the property....More
Stayed here a night. From start to finish this place was impressive. After somewhat of a glitch booking on Expedia, the girl behind the front desk went to bat for us on the phone with them.
Rooms are about the nicest I have stayed in,...More
First stay was April and upgraded to great room. This time we requested for that same room. At check in without me noticing it I signed someone else paperwork , after giving her I’d and charge card. So we didn’t get requested room . On...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cheektowaga North EastResponded 6 days ago
Thanks for choosing to stay with us again, we're glad to have hosted you. I'm sorry we missed to provide you with a more stellar experience during your last visit. While we understand your dismay towards not being assigned the same room, as...More
New management at this hotel is making many improvements. He personally greeted us and took note of the few issues we had. Breakfast was par for Holiday Inn...could have provided more fresh fruit. We stayed here 2 nights on our way to Niagara Falls and...More
First off, this property is very nice - nothing was terrible. It didn't really look like our room had been vacuumed but it was otherwise clean enough. The tile design and more modern shower have a great intent but the tile work is poor and...More
Thank Jamie M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cheektowaga North EastResponded 2 weeks ago
Hello Jamie M,
Thank you for your stay and for taking the time to leave us feedback. As a Green Engage participant property, I am sorry you felt that the hotel's involvement towards the program wasn't adequate. Along with your observations about the room soundproofing,...More