Home2 Suites by Hilton Buffalo Airport/Galleria Mall

Home2 Suites by Hilton Buffalo Airport/Galleria Mall

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Room & Suite (48)
24 hr coffee and tea
Dining (4)

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About

4.5
#3 of 21 hotels in Cheektowaga
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value

Discover a home on the road at the newly renovated Home2 Suites by Hilton Buffalo Airport/Galleria Mall. Start each day with a complimentary breakfast at the Inspired Table™. Unwind with friends or charge your laptop in the relaxed Oasis area. Buy snacks and necessities at the Home2MKT®.

Create a space customized to your liking in a flexible suite with movable furniture on the Working Wall. Catch up with work with our complimentary WiFi, and stay entertained watching the 42-inch HDTV. Your spacious suite features a sofa bed, high ceilings and a full kitchen with a dishwasher, microwave and refrigerator. Use the curtain to separate the living/working area from the sleeping area. Upgrade to a larger room with a door separating the living and sleeping areas. Bring your furry friend along while you're away - your pet is more than welcome at Home2.

Swim in the indoor saline pool, relax tired muscles in the whirlpool, or multitask at Spin2Cycle.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
BBQ facilities
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Airport transportation
Shuttle bus service
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Safe
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Sofa
Iron
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Kitchenware
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Hilton Honors Discount Offer

Location

1999 Walden Avenue, Cheektowaga, NY 14225
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 59 out of 100
59
Buffalo Niagara Intl Airport
Niagara Falls Intl Airport
26.3 km
See all flights
690Reviews10Q+A45Room tips
Traveller rating
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Detailed Reviews
ncMajor wrote a review Apr 2023
Winston Salem, North Carolina
5.0 of 5 bubbles
I've stayed here a few times before and have always been very satisfied. This time, I was blown away by one of the unsung heroes of vacation travel. The room attendant who prepared our room took such care with all the things we take for granted. The towels were folded in an unusual and very pleasing way. Everything was spotless and in an orderly manner. There were alcohol wipes near the phone and remote. I wish I had taken pictures because my words aren't adequate! Thank you for going above and beyond!
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renee Duncan, General Manager at Home2 Suites by Hilton Buffalo Airport/Galleria Mall
Responded May 5, 2023
ncMajor, Thank you for such a great review. I showed this review to the team member that cleaned your room and she is so excited you loved her towels and room set-up. She appreciates the great feedback.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bman32 wrote a review Sep 2020
Rochester, New York
4.0 of 5 bubbles
We chose this hotel because it had more than one outdoor space for gathering so that we could enjoy visiting with some out of town family members and insure space for social distancing. We chose the area with the gas firepit and it was disappointing that it wasn't functional, but we made the best of it. It's not a fabulous ambience (parking lot on one side, major road on the other side, but we were on the quieter parking lot side and were able to have a nice visit. Staff were friendly and professional. All appeared to be utilizing safe practices. Pool was closed per COVID. Only one person or family allowed in the elevator at a time, but didn't experience any delays. Didn't seem too crowded and it seemed that guests were spaced out in room assignments. We stayed mid-week. Rooms were very clean. We saw people bringing in pets, but there was no issue with that. We didn't hear a peep from them. Breakfast was ordered the night before and ready in a box the next morning and guests needed to microwave their own sandwiches. It was much better than what some other hotels are offering these days. I would stay here again.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Parking lot side would be quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renee Duncan, General Manager at Home2 Suites by Hilton Buffalo Airport/Galleria Mall
Responded Dec 14, 2020
Bman32, Thank you for reviewing our property during your stay. Our pool is currently open, by reservation only and with limited capacity to ensure everyone is able to social distance. We appreciate all the compliments and hope to see you on your return visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tourist86 wrote a review Sep 2021
New York
4.0 of 5 bubbles
The room is spacious with good layout. Very high ceiling and a dividing curtain between beds and sofa area. Perfect for family with kids and pet. Our room is very clean. The pillow cases and bedsheets appear clean but are all wrinkled. The reception's explanation was "that's how they are out of dryer."

Our room faces the highway but it's quiet. I'm a light sleeper. Location is convenient, neighboring Burlington and several restaurants and close to Niagara fall.

Breakfast is open but with very limited options: cereal, oatmeal, sandwiches (for grab-to-go or heat up by microwave), bagel, and omelet-making. Most people don't sit down to eat. Coffee is only provided during the breakfast time.

Beds in our room are not too comfortable, already sagging a bit. The covers for shower gel/shampoo in bathroom keep on falling when you press them to get the gel.
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Date of stay: August 2021
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jess M wrote a review Mar 2024
2.0 of 5 bubbles
This hotel is in a great location, central to most tourist destinations and close to several restaurants. Both the welcome desk staff and the breakfast staff were all very friendly and helpful. The free breakfast selection was very good. The rooms were very spacious. Which is why it is such a shame that we had such a terrible stay at this hotel.

First, the room. The beds were absolutely terrible. The mattress felt like sleeping on a rock and the pillows were so thin that your head went right through them. Even stacking two pillows had no effect. The rooms thermostat had a cooling fan that could not be shut off and the vent was near the beds so no matter what you did with the temperature you still felt chilly at night and the blanket was not warm. The dishwasher was very loud and ran for a long time. The shower drain in the bathtub drained so slow that by the time you got out of the shower you were standing in a pool of water.

The cleaning staff was not good. The night that we checked in the recycling bin still had trash in it. The next day we had to go to the front desk to get dish cleaner because the staff forgot to refill it. From the third night till our fifth night (checkout) they did not make our daughters bed and on our last night they did not make either bed. In addition on our last night they also did not take out our kitchen trash and instead of properly refilling our toilet paper and paper towel they set them on the counter still wrapped.

On the last day of our stay despite checkout being at 11am we received a knock on our door from the cleaning staff at 9am asking if we were leaving yet. We got another knock at around 9:45am and again at 10am, after which the maid proceeded to stand outside our door until we left at about 10:15am.

Lastly, the hotel was under renovation during our stay which we were not made aware of when we booked the hotel. Despite this it was very quiet. However, since we were there for a week we intended on doing our laundry before we left. On our third day the laundry room and fitness center were tore out and the welcome desk staff apologized to us, informing us that they were not notified that renovation in that room would be taking place. As a result we had to take our dirty laundry home.

I would not recommend this hotel and we certainly will not be staying here again.
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Date of stay: March 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Despite our experience this hotel is in an excellent location for families. I would recommend...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renee Duncan, General Manager at Home2 Suites by Hilton Buffalo Airport/Galleria Mall
Responded Mar 20, 2024
K6200JUjessicam, Thank you for filling out an online review regarding your recent stay with us. I am so sorry to hear that we were unable to exceed your expectations during your stay with us. I understand how frustrating this stay was for you, I never want our guest to experience us at anything less than our best. I have spoken with the housekeeping and maintenance teams to ensure they are following our proper protocol for cleaning stayovers, check out times and maintenance tasks. I truly appreciate your feedback.
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Gary wrote a review Aug 2021
1.0 of 5 bubbles
Hotel allows pets but does not properly maintain the rooms! Room darkening shade were torn, likely from cats, and were "repaired" by numerous pieces of black tape, or locked in up position. sofa ripped and scratched obviously by cats. Animal hair all over sofa, would be terrible for anyone with any allergies or wanting to wear clothes without picking up hair from the furniture. I think it's fine that there are hotels that allow small pets but the hotel either needs to maintain them better of minimally have no-pet rooms available for those renters that do not have pets. I'm sure they charge extra for pets but seems like they just pocket the extra money instead of using if for added cleaning and maintenance of their rooms. We will NOT be returning to this hotel, nor probably any other Home2 hotel that allows pets if this is an indication of their maintenance and cleaning practices.
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Date of stay: August 2021
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Avoid this hotel, especially if you have allergies or want to avoid pet hairs from prior guests...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nruppert2021 wrote a review Oct 2021
5.0 of 5 bubbles
When we arrived we were greeted by friendly receptionist. Despite Our being early For the check in, we were given a room, which we appreciated very much after traveling on red eye flights. The room was large and clean. Breakfast options were good, some variety of hot and cold items.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiffany W wrote a review Feb 2020
5.0 of 5 bubbles
Me and my boyfriend stayed for almost a week. I wasn't impressed with breakfast but it wasn't important to us. The room was great, it was like having a little apartment to ourselves. We had some trouble with the cook tops we finally got the third one to work also after getting the pan we needed to make it work. At one point we got locked into the room. A couple maintenance men came and fixed it, when we got back there was a sweet card and gift card on the counter waiting, it was such a great touch. We didn't mind any of it, we now have stores to tell our friends when they ask about the week and we can have a laugh. I enjoyed my stay and we will be booking again.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SunnieNoworyta, Manager at Home2 Suites by Hilton Buffalo Airport/Galleria Mall
Responded Mar 4, 2020
Thank you tiffkitty1022 for sharing your experience! We are sorry you ran into a few hiccups during your stay but, so glad we had the opportunity to smooth everything over. It was a delight having you as our guest and we hope to see you again soon!
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Alex from LI wrote a review Oct 2021
Long Island, United States
4.0 of 5 bubbles
The hotel appears recently built. Rooms are spacious with good soundproofing (no noise from nearby highway and airport). The hotel provides free hot breakfast with the standard choice of meals for this hotel category. The staff is welcoming. The location is close to big shopping malls but not so close to area attractions.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: October 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
evanmcconn wrote a review Jul 2021
2.0 of 5 bubbles
4 year diamond who normally does not make reviews or take surveys, but the cleaning was very lacking at this hotel. I’ve also stayed here previously. Large amounts of hair on shower wall, used soap bottle in shower. Hair on bathroom counter, dirty toilet. Kitchen did not appear cleaned.
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Review collected in partnership with Home2 Suites by Hilton
Date of stay: June 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica H wrote a review Mar 2023
2.0 of 5 bubbles
We are local. We stayed at this location for one night with the kids to let them swim and have fun as they get stir crazy in the winter time in buffalo. We had three rooms with other family members and their kids. The pool area was ok. But the pool was not heated and was bitter cold. The kids were freezing, shaking and teeth chattering. We were disappointed as they did not want to stay in the pool very long since it was so cold. This was the whole point in coming here. Even if there was at least a hot tub but there was not. We went back to the room to have dinner. The kids decided to give the pool another go. It was obviously still freezing but also half of the lights were out in the pool area. After only about 20 minutes in the pool we were informed by staff that the pool was closing down due to the lights not working. We asked if there was a maintenance person on site to just change the light bulbs. She said no. There was no remorse on the staffs part that the pool had to be shut down. The staff was very impersonal and did not care. The pool is supposed to be open until 11pm and this was 8pm. I understand it had to be closed for safety purposes but it seemed like it would have been and easy fix. It must have just been easier for the staff to shut it down and not deal with it. Thankfully our kids are pretty easily entertained so they were fine going back to the room. It was a wasted trip as we were there for the pool primarily. It was such a disappointment.

Other than all that, the rooms decent and the kitchen areas were very convenient in the room

We will not be back to this hotel as there are many options in the area.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Renee Duncan, General Manager at Home2 Suites by Hilton Buffalo Airport/Galleria Mall
Responded Mar 18, 2023
jessicahC6202SQ, I am so very sorry to hear about your experience with the pool and the lack of empathy from the team members. I will use this review as a training tool to help them improve. Unfortunately, the heating and lighting were not just an easy fix and required an outside source to repair. We never want our guests to see us at anything less than our best, but this was something we could not predict. I am sorry to hear you will not be returning.
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jcrystal1982 asked a question Feb 2019
Longmont, Colorado3 contributions2 helpful votes
Do you guys allow pets and what is your pet policy?
Answer from ShirleyE601
Doylestown, Pennsylvania461 contributions179 helpful votes
I have no idea as I do not travel with pets. You can contact them for info.
Matthew N asked a question Dec 2017
Villars-Colmars, France2 contributions
Does this hotel have a plug for EV drivers? Even a 110V wall plug?
Answer from Waikiki59
Toronto, Canada85 contributions59 helpful votes
Hi I don't think they do ,check with hotel. They do get a lot of snow though, so driving is sometimes difficult if you don't have 4 wheel drive Wall plugs are USA/Canadian take a transformer plug to transfer current
dovebdw asked a question Aug 2017
Bayside, New York3 contributions
Is there a nice grocery store nearby?
Answer from Brian J
Long Island, New York1,012 contribution75 helpful votes
there's a target and an aldi within 2 minutes of the hotel
Ayasha A asked a question Jun 2017
Newark, New York
Does this hotel offer shuttles to New Era Field?
Answer from Michelle D
Rochester, New York209 contributions55 helpful votes
I am not sure. I would recommend calling hotel.
twentyfifths asked a question May 2017
Dubai, United Arab Emirates59 contributions19 helpful votes
Do you'll provide airport pickup?
Answer from twentyfifths
Dubai, United Arab Emirates59 contributions19 helpful votes
So should I provide my flight details before hand?
birdluver79 wrote a tip Jul 15
Rensselaer Falls, New York149 contributions14 helpful votes
2.0 of 5 bubbles
"Don’t trust the app for picking your rooms. They end up giving them away ahead of your arrival."
Read full review
Louise Masin Sattler wrote a tip Apr 2024
Los Angeles, California1,462 contribution205 helpful votes
5.0 of 5 bubbles
"Bring your workout clothes and a bathing suit- there is a small gym and pool!"
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Jess M wrote a tip Mar 2024
1 contribution
2.0 of 5 bubbles
"Despite our experience this hotel is in an excellent location for families. I would recommend finding another hotel nearby."
Read full review
Jason wrote a tip Oct 2023
Johnston City, Illinois21 contributions
5.0 of 5 bubbles
"Seemed open the entire time."
Read full review
Tatianna R wrote a tip Sep 2023
1 contribution
1.0 of 5 bubbles
"Hotel just needs updating and bedding needs washing "
Read full review
Not the right property for you?
There are more places to choose from in the Cheektowaga area.
PRICE RANGE
C$253 - C$350 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkErie CountyCheektowaga
NUMBER OF ROOMS
107
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Home2 Suites by Hilton Buffalo Airport/Galleria Mall - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Home2 Suites by Hilton Buffalo Airport/Galleria Mall
Which popular attractions are close to Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Nearby attractions include Walden Galleria Mall (1.1 km), 5 Wits Buffalo (1.0 km), and Bar Louie Buffalo (0.5 km).
What are some of the property amenities at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Guests can enjoy free breakfast, barbeque facilities, and a snack bar during their stay.
Is parking available at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Yes, free parking is available to guests.
What are some restaurants close to Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Conveniently located restaurants include The Melting Pot, The Cheesecake Factory, and Alton’s Restaurant.
Are there opportunities to exercise at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Home2 Suites by Hilton Buffalo Airport/Galleria Mall have an airport shuttle?
Yes, Home2 Suites by Hilton Buffalo Airport/Galleria Mall offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Home2 Suites by Hilton Buffalo Airport/Galleria Mall have airport transportation?
Yes, Home2 Suites by Hilton Buffalo Airport/Galleria Mall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Home2 Suites by Hilton Buffalo Airport/Galleria Mall?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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