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Best Western Plus Galleria Inn & Suites

483 reviews
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Traveller (15)
Room & Suite (8)
Dining (2)
Overview
  • Excellent20%
  • Very good34%
  • Average25%
  • Poor12%
  • Terrible9%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Galleria Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (483)Write a Review
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All reviewshot tub was out of orderroom was cleancontinental breakfastfront desk staffnight's sleepking suiteniagara fallsbuffalo areaconvenient locationminute drivegalleriashoppinghighwaycerealtelevisionmallscouch
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11 - 15 of 473 reviews
Reviewed 29 October 2017

Dirty sheets/room upon checkin during multiple stays. The problems have always been reported, but never fixed. I only stay here because my company has us stay at this hotel. A lot needs to change before I would ever recommend this hotel to anyone.More

Review collected in partnership with Best Western
Thank jonhW4155UK
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 30 October 2017

jonhW4155UK, Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to...More

Reviewed 28 October 2017

i recommend every one to choose Best western hotel when you travel any where in the world. while every where is getting expensive to stay in hotel for business travel , Best Western is still affordable & best quality that you cannot compare with any...More

Review collected in partnership with Best Western
Thank mohammedk859
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 30 October 2017

mohammedk859, Thank you for leaving your five star rating of our hotel. I am happy to learn that you enjoyed the value of Best Western Plus Galleria Inn & Suites hotel! We are all pleased to learn we were able to make you feel at...More

Reviewed 22 October 2017

We booked for two nights. The first night, the bathroom was so small you had to turn sideways to fit through the door and wall. The light fixture in the shower was hanging by its wires. The smoke alarm is placed right outside the bathroom...More

Thank Grant K
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 24 October 2017

Grant K, Thank you for completing our guest satisfaction survey and sharing your experience. We want to apologize for the issues that you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and...More

Reviewed 14 October 2017 via mobile

I stayed at this hotel about five years ago and it was fine. This time the carpet looked like it had not been cleaned in 5 years. The room smelled. The closet door was not on its runner. The bathroom faucet was not anchored. The...More

Thank DONNA C
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 16 October 2017

DONNA C, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve....More

Reviewed 8 October 2017

All employees who work there are not professional at all (so far I have only seen 1 person working all shifts. I feel very bad for her). No dress code, no recognition to my membership, have to wait at front desk for someone to come...More

Review collected in partnership with Best Western
Thank BladeRunner27
Response from Dharmesh P, Guest Relations Manager at Best Western Plus Galleria Inn & SuitesResponded 9 October 2017

BladeRunner27, Thank you for taking the time to leave such thorough and revealing feedback. I'm sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. Your feedback will serve as encouragement to all of...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Laundry Service
Conference Facilities
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$65 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Cheektowaga
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$65 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Cheektowaga
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (8)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"ask for a room with a larger bathroom"
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"Downtown has worked for me in the past. Guess I've got to go back."
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"Ground floor rooms are easy to access from the parking lot"
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"No idea because it is such an awful layout"
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