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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
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197 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
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Showing 195: English reviews
New York City, New York
Reviewed 26 August 2016

I honestly have very mixed feelings about this hotel. On the one hand, things went south very early in our visit. When we checked in, our key card opened the door to our room and there was someone already in it, asleep. It was unclear to the front desk as to why, as nobody was recorded as having checked into...

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Helpful?
Thank morr316
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

We sincerely apologize that your stay started in such an uncomfortable way and are pleased our team was able to rectify the situation and turn your stay around. We highly value our team here and will be sure to pass along your kind words to all of those involved in making your stay a pleasant one. I recall this isolated...

Reviewed 15 August 2016 via mobile

So we had a few issues at our house, and we had to get a hotel our stay ended up being a 5 day stay. As you can imagine the stress levels were very high and it was a rough week, but the staff at Holiday Inn Express was exceptional!!! They went above and beyond their call of duty, the...

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Helpful?
Thank Lucia T
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Lucia T, WOW! It is so great to hear about how wonderful your stay was at our hotel. This review has already made its way through our team members, and they are so ecstatic that they were able to make you feel comfortable while going above and beyond throughout your stay. They really do enjoy helping people, and will do...

Brooklyn, New York
Reviewed 13 August 2016 via mobile

It was a great place to stay. Right off the highway. Very close to food and a ten minute drive from downtown Syracuse. The price was outstanding and totally worth it. The staff was really friendly and very attentive to all of the needs of the guests.

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Helpful?
Thank James C
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you, James C. for your excellent review! We're so happy you found our location so convenient to fit all of your needs and appreciate you valued your stay. I will surely share your kind words on our team, as they work hard to ensure the comfort of all of our guests. Hope to have you back soon as our...

Abbottstown, Pennsylvania
Reviewed 5 August 2016 via mobile

We stayed at this location on July 19th. (We've been traveling so I'm just getting around to writing this) when we checked in, Brittany at the front desk was amazing! (I even wrote down her name so I'd remember) I have an autistic son and she made sure everything was taken care of. While we went to check our room...

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Helpful?
Thank zacksmom14
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Wow! Thank you so much for your excellent review and the wonderful comments on Brittany! Our team always does their best to make our guests feel welcomed and comfortable and strives to exceed your expectations. I'm so glad Brittany was able to do this for you and your family. I will pass along your kind words to Brittany, as well...

New Orleans, Louisiana
Reviewed 2 August 2016 via mobile

We stayed at the holiday inn on the 29th of July. The desk agent was very rude and didn't seem very happy to be there. But good thing we didn't let that ruin our feeling on holiday inn because Fanny in breakfast was outstanding! The room was very nice as well!

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Helpful?
Thank allieT68
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Dear allieT68, Thank you so much for staying with us and for taking the time to leave us your feedback. I am delighted to hear that our breakfast and rooms exceeded your expectations. On the other hand, I am sorry for the service you received from our desk agent. Your review is vital for improving the service and quality we...

Canada
Reviewed 1 August 2016 via mobile

This is our third or fourth stay at this Holiday Inn Express and, as always, our service was wonderful. This trip we had a late check in (around 11pm) and Brittany was at the front desk happy to help with a smile and joke. We requested a main floor room on the IHG site and Brittany assured us she could...

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Helpful?
Thank cdngiantsfan
Buffalo, New York
Reviewed 28 July 2016

Check in was easy and the front desk was very friendly. The room was clean and neat. The pool looked very nice but we did not use it. The breakfast was very good but the person who was in charge of the breakfast area, I think her name was Fanny, we extremely nice & friendly. The food was always replenished...

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Helpful?
Thank sharonmoleary
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

sharonoleary, We are so glad to hear that you found your check-in process to be so easy, and the front desk and breakfast attendants to be so friendly. They will enjoy hearing about the compliments that you have given them, as they truly enjoy what they do. I hope that this experience will have you choosing to stay with us...

Pennsylvania
Reviewed 20 July 2016

We stay at the Holiday Inn Express annually for family July 4th celebrations and/or when my husband run's the Boilermaker Race in Utica. Once again we had a great stay. Beds very comfortable, rooms spacious and clean, friendly staff (we especially love Fanny at the breakfast area). The rooms are quiet, comfortable, and convenient. We will keep coming back every...

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Helpful?
Thank vacainfo7
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

vacainfo7, Great to have you back at our hotel. It's always nice to hear that our guests enjoy staying with us so much that they come back to see us every year. So I would like to thank you for your continued loyalty. I hope that this years boilermaker wasn't too hot for your husband, as this summer has been...

Newnan, Georgia
Reviewed 26 June 2016

The lady that drives the shuttle and cooks the breakfast is so nice and make you feel like you are home. The breakfast was delicious and had everything you needed. Also all the people at the front deck were very nice and friendly. Room was clean and comfortable. We would have liked to have a mini-bar!

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Helpful?
Thank PamGNewnan
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

PamGNewnan, First off I would like to say thank you for finding time in your schedule to review our property. It is always great to hear from our guests, as you are the reason we do what we do. Furthermore, it appears that you had the pleasure of meeting our breakfast attendant Fanny. She is a ball of energy who...

Boston, Massachusetts
Reviewed 31 May 2016

stayed there on memorial day weekend and had to say I was very impressed by the staff, the rooms, and breakfast was great! easy to find, easy access to rt. 81 and easy parking. over all great stay and would stay there again.

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1Thank boston_ma

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Address: 5860 Carmenica Dr, Cicero, NY 13039-8533
Region: United States > New York > Finger Lakes > Cicero
Price Range: $146 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Syracuse North - Airport Area 2.5*
Number of rooms: 71
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Holiday Inn Express Hotel And Suites Syracuse North - Airport Area
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and other travellers.
3 questions
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Tucson
11 months ago
Brewerton, New York
3 months ago
Tucson

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Questions? Get answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to face away from interstate if it's a issue.”
phunkeemum, 13 Apr 2017 | Read review
“Choose a room at the top”
kathypC2225IP, 15 Feb 2017 | Read review
“suite-style rooms are very spacious”
ALGM, 3 Jan 2017 | Read review
“Ask for a room on the Gander Mountain side, not the highway side (although all the rooms are fine).”
vacainfo7, 20 Jul 2016 | Read review
“it is 15 minutes from the airport.”
PamGNewnan, 26 Jun 2016 | Read review
5 of 5