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We will not be returning to this hotel.
Had a fly in the bathroom. No big deal. Time of year. Had another fly in the bedroom. Still willing to let it go. Had a spider in the tub. Ok....it's getting colder, we get them at...More
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 1 week ago
Dear Guest: I am very sorry about the situation that you encountered during your stay. Our mission is to provide you a home away from home. We pride ourselves on the cleanliness of our rooms and strive to deliver outstanding service. Clearly, we failed in...More
Had the occasion to be in Cortland last Friday and spent the night at the Holiday Inn Express. From the moment we arrived and were greeted by Don at the front desk till we left the next morning we felt well taken care of.
We stayed there Friday 9/29, we have stayed before on our way to visit my parents near Rochester NY. It is always clean, staff friendly and breakfast is good.
I did tell the guy on the phone when making reservations that we need 5 bath...More
Thank judith h
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 5 October 2017
Dear Guest: Thank you so very much for taking the time out of your busy schedule to review your stay at our Holiday Inn Express in Cortland. We are delighted that you enjoyed your stay with us. The rates for guest rooms are determined by...More
My husband had to go to Cortland for work so myself and children decided to tag along. If you have to stay in Cortland this was my far the nicest of the hotels. The surrounding ones did not seem as clean and updated. The breakfast...More
Stayed over at this hotel again en route to another destination. Check in went great - really nice employee Friday evening. Room was clean and quiet. Tubs still don't drain well. Breakfast was good but we were running late and kids were looking forward to...More
Response from Theresa W, General Manager at Holiday Inn Express CortlandResponded 26 June 2017
Dear Guest: Thank you very much for your kind words. Our staff takes pride in serving our guests and providing you with clean accommodations. I am looking into the pancake machine incident and I can assure you that I will utilize your comment for training...More
US$122 - US$230 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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