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Embassy Suites by Hilton Syracuse

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6646 Old Collamer Rd, DeWitt, NY 13057-1204
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (8)
Room & Suite (21)
Dining (20)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Syracuse
Updated 20-07-27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 23 hotels in DeWitt
Location
Cleanliness
Service
Value
We have changed, Come check us out. Our hotel has gone through a Tremendous Transformation this past year and we are excited to share with you the New and Improved Embassy Suites East Syracuse Upper Upscale Hotel. Our All Suite property features spacious Two-Room Suites, Complimentary full cooked-to-order Breakfast and Complimentary Beverages and Snacks at our evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College, The New York State Fairgounds and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Business Centre with Internet Access
Banquet room
Parking
Wifi
Indoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Wine / champagne
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Blackout curtains
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
13Reviews1Q+A4Room tips
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Popular mentions
Laurie T wrote a review May 1
We are currently here and have 1 more night. If it weren’t for losing out $100+, we would go elsewhere. We will be coming back to this area next week and have booked a different hotel. We have stayed at several Embassy locations and even this one (DURING its remodel). During the remodel this hotel was much better than it is now. Let’s start with the filthy table and windows in our room. There was something smeared across the table. Thankfully we bring our own Clorox wipes. The windows are awful. It looks like they were wiped with a super wet dirty washcloth and left to just drip dry. The vents, especially the bathroom are caked with dust. The hook on the bathroom door is broken. Stains on the couch. There was what appeared to be pubic hair on the bed when we turned the sheets down. They say there is laundry on site, but good luck. No change machine and 1 of 2 dryers is broken. Went to front desk to get change and while I was able to get the change, I felt like I was inconveniencing the lady behind the desk. (She was the same lady who on our second day here ignored us when we went down to ask for toilet paper (there was only the roll on the holder in our room and it was almost gone). She was talking to another staff member but never looked at us and said “I’ll be right with you” or anything. Only when we walked away did she yell, “can I help you?”) That same day, after I finally got change, went and put clothes in washer. Someone else had clothes in dryer, finished. Remember, it’s the ONLY dryer working. Went back 15 mins later and when my wash finished, couldn’t pit it in dryer because the person STILL hadn’t come and taken their laundry out. Apparently you’re not supposed to take someone else’s laundry out (due to COVID and all). Went to front desk and same lady was kinda like , “oh well, we can’t touch them, but I’ll see if I can get maintenance.” Maintenance guy showed up about 20 mins later and removed the laundry. Perhaps a sign to customers advising them to not leave laundry unattended or for hours would help here? The breakfast is ok but it’s the exact same thing EVERYDAY. Breakfast crew is very pleasant tho. Today, would LOVE to do our wash before jetting our tomorrow, but nah. No change available. (Obviously we will travel with quarter rolls from now on). The crappy part is, the staff doesn’t really care. They’re too busy on their phones or in the back room. This specific hotel is not what it used to be. It’s dirty, many of the staff aren’t very friendly (thankfully there are a FEW that are). Have a great stay!
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Date of stay: May 2021Trip type: Travelled with family
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SOEWR-NYS wrote a review Apr. 2021
North Syracuse, New York
My girlfriend and I both just stayed at this hotel and it's our first time being in it before it was remodeled. They did very well during the remodel except we do have some concerns. Front desk isn't exactly helpful, however one lady was very friendly to us, but overnight they're hidden away and sometimes will take a few minutes to pop out from the little room they're usually hiding away in. The hotels in room phones are not working because the lines weren't properly installed during renovation. When we first came into the room we noticed that it wasn't properly cleaned, the sheets were stained, the sink had old food in it, the refrigerator was and still is gross, and lastly the bathroom vanity was disgusting as well. But besides those minor flaws, the hotel itself is great.
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Date of stay: April 2021Trip type: Travelled as a couple
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CLH516 wrote a review Apr. 2021
My husband and I stayed for 4 nights at this hotel. The bathroom was worn, with shaky plumbing. The rooms are spacious enough and sufficient, the lobby has great sitting areas where you can hang out and watch TV with a small group. Breakfast is sufficient although nothing special (eggs, potatoes, yogurt, pastry, juice). The real attraction for breakfast is Moe. He is so pleasant, always has a positive thing to say, lots of personality and ensures your breakfast and time is as good as can be. This hotel is a much better value than the other Embassy Suites at Destiny USA unless you need to be at the mall.
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Date of stay: April 2021
Rooms
Location
Service
Room Tip: Typically Embassy Suites interior rooms. Wish I had requested an exterior room.
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amn112 wrote a review Apr. 2021
Ithaca, New York
The hotel was clean, accessible, and super quick check in and checkout. Overall, they attended to my needs after a long wait at the airport and it was so nice to come to a clean and ready room after a long night.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Stickswife wrote a review Apr. 2021
The hotel, is beautiful. It would have been nice to experience all of the amenities if not for COVID. My children were not able to use the pool because all of the time slots were filled. What would be nice would be if you were able to get a time slot at the time of reservation. My children had to use the pull out sofa bed and you could feel the springs through the mattress. We asked for a couple of blankets as there was no extra bedding provided in the room. We were told we might be able to get 1 blanket because they are often stolen. There were two containers on hair conditioner and no shampoo. I went to call the front desk to ask that whoever was bringing a blanket to our room, if they could also bring a shampoo. The phone was not working. When I went to the front desk I was told that the phone lines were cut during remodeling. We did receive a blanket, 3 sheets and a pillow. However, the blanket we received looked "used", if you catch my drift. My husband took it back down and asked for different one. He was told it was static clean. Maybe it was, maybe it wasn't. We received another one. We used the blanket to give my daughter extra patting on the horrible mattress. It was a good thing I told them to bring a pillow and a blanket. The woman at the front desk was very nice and like I said, the hotel was beautiful. Our experience was not so much, to say the least.
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Date of stay: April 2021
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Response from Alyssa Wojnowicz, Other at Embassy Suites by Hilton Syracuse
Responded 2 weeks ago
Hello there, Thank you very much for taking the time to leave us a review regarding your recent stay with us. I'm very happy you enjoy our new look, but am dismayed with some of the housekeeping issues that occurred during your stay. The fuzzy blankets weren't removed from rooms dur to people "stealing" them. We took them out for safety and sanitation to ensure they were fresh and untouched. As things have gotten better, we have started to place them back in rooms, and I am very sorry your room was one that we hadn't replaced yet. I appreciate you bringing these issues to my attention so that I may address them with my staff, to rectify any future issues. The pool is simply the worst right now. I am so sorry your kiddos weren't able to get a reservation. Admittedly, we are doing our best to accommodate as many as we can, while still adhering to state and county guidelines, and we assure you we cannot wait for these guidelines to lift! It breaks our heart to have to disappoint the kids if the reservations get booked up. I appreciate your time and information. If there is anything I can do to make it right for you, please reach out to the hotel directly at (315)446-3200, and I will be happy to assist!
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PRICE RANGE
US$119 - US$212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites syracuse, embassy suites east syracuse, east syracuse embassy suites
LOCATION
United StatesNew YorkFinger LakesDeWitt
NUMBER OF ROOMS
214
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Frequently Asked Questions about Embassy Suites by Hilton Syracuse
What are some of the property amenities at Embassy Suites by Hilton Syracuse?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Syracuse?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Embassy Suites by Hilton Syracuse?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Syracuse?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Syracuse?
Conveniently located restaurants include Grimaldi's Luna Park, Joey's Classic Italian Dining, and Pronto Joey's.
Are there opportunities to exercise at Embassy Suites by Hilton Syracuse?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Embassy Suites by Hilton Syracuse offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Embassy Suites by Hilton Syracuse?
Many travellers enjoy visiting Clinton Exchange (7.4 km).
Is Embassy Suites by Hilton Syracuse accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.