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Embassy Suites by Hilton Syracuse

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1,110 Reviews from our TripAdvisor Community

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Showing 1,104: English reviews
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Kingston, Canada
Reviewed yesterday NEW

We were not impressed. We phoned ahead and asked for a handicapped room with a roll in shower, not a tub. They assured us that they had one, and of course when we got there, it was a bath tub. There were also hundreds of kids on school break, and they were running in the halls, elevators completely unsupervised. They...

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Helpful?
Thank Daphne138
UTICA
HOTEL’S FAVOURITE REVIEW
Reviewed 2 December 2016

If you have stayed at an Embassy Suites then you will know what to expect. Very large two room suites with large bathroom. The rooms are not the height of luxury, but they are nicely decorated and very clean. As usual the living room opens to a very large atrium. The lobby décor is great, and the breakfast is fantastic...

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Helpful?
Thank UticaTraveler1488
About Hotel's Favourite Review
Elmwood Park, Illinois
Reviewed yesterday NEW

Staff were fantastic, especially Anthony at the front desk. I needed assistance last minute extending my stay, and he helped without hesitation. Anthony always had a smile on his face, and heard other customers commenting on the same. All hotel staff should be that good. Room was spotless, breakfast good, gentleman at omelet bar was amazing....To be honest, not one...

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Helpful?
Thank mike60707
West Babylon, New York
Reviewed 5 days ago NEW

Room was too hot and the thermostat was broken The hotel was incredibly loud with kids running up and down the halls to very late Beds are awful and room is dark and dated The front desk staff was very nice but the hotel lost control of quiet time

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Stephen S
Verona, New York, United States
Reviewed 5 days ago NEW

As usual everyone was great at the front desk, but when we got to the room, we found the door ajar? So I went in first saying hello and found a bottle of unopened water. The suite was vacant. I call front desk and a crew was there in moments. One of the maintenance staff took responsibility for door and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Theodore K
Syracuse, New York
Reviewed 6 days ago NEWvia mobile

Tiny pool, outdated rooms, and less than edible food at the managers reception. The only good thing about the managers reception the free alcohol for 2 hours. This place is in need of a major renovation. I'm shocked at the star rating and even more shocked that this is a Hilton brand. I expected more especially since I stay exclusively...

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Helpful?
Thank mylak1122
LaGrangeville, New York
Reviewed 6 days ago NEWvia mobile

Our NY State Lions Clubs' Council of Govenors have had meetings here every February for the last several years. The hotel suites are spacious, clean and comfortable, the meeting rooms and meals are good, and the staff is friendly and helpful. The only drawback at times are when they host a winter kids weekend event, but that's just a minor...

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Helpful?
Thank John W
Miami, United States
Reviewed 6 days ago NEW

I booked this hotel for a quick business trip in Syracuse. It was very convenient and it is a Hilton hotel. They have complimentary shuttle service to and from the hotel which is very convenient. The staff are friendly and helpful. Check in was a breeze and the rooms are big. The only negative is the rooms are dark and...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cheryllS4871XZ
Waverly, New York
Reviewed 1 week ago

Our trip was a Valentines get away. We usually come up and stay with Embassey Suites every year. We love how the staff treats us and how clean the rooms are. Not to forget the awesome complimentary breakfast.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Typain
New Jersey
Reviewed 1 week ago

I usually like Embassy Suites, but this hotel is in desperate need of an upgrade. The showers in the room are tubs with a vinyl shower curtain, a throwback to the 1990's. The beds have seen better days and the outside room has limited jacks for computers and phones. In fact, the lamps by the beds do not even have...

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Helpful?
Thank Paul N

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $159 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
4 months ago
Boston, Massachusetts
4 months ago

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best hotel in the area, great full breakfast included !!!”
 of 5 bubbles mike60707, 25 Feb 2017 | Read review
“Off the atrium to avoid upwelling noise from partying guests.”
 of 5 bubbles JeanneF202, 14 Feb 2017 | Read review
“Close to the swimming pool,”
 of 5 bubbles yoelvysv, 3 Jan 2017 | Read review
“Best quiet area is 5th floor towards front of hotel”
 of 5 bubbles needlottery, 1 Jan 2017 | Read review
“second floor has a stairway to the pool and breakfast/reception and exercise rooms. Ask for room away from the expressway”
 of 5 bubbles gregh201, 1 Jan 2017 | Read review
5 of 5