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Embassy Suites by Hilton Syracuse

PricelineUS$124*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$129*
US$124*
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US$129*
US$129*
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Embassy Suites by Hilton Syracuse
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1,160 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Syracuse
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Showing 1,154: English reviews
Scott Depot, West Virginia
Reviewed 10 April 2017

I stayed here for 3 nights on business in March 2017. At first glance, you feel that you are checking into a modern Embassy Suites but once you enter the clunky revolving door you realize that that new facade is just that; a facade. The interior is classic Embassy Suites: gardeny atrium, exposed elevators etc... Not that I don't like...

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Helpful?
Thank ScotPotWV
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear ScotPotWV, Thank you for your review. You have our deepest apologies that your stay with us did not meet your expectations. It is unacceptable that your package was not delivered to you when it arrived and we will definitely be investigating as to why this happened. We also apologize that your breakfast order was wrong and room was warm...

Lockport, New York
Reviewed 9 April 2017 via mobile

Loved this hotel. Great staff, cleanly and accommodating. Spacious. Only issue, the elevator is located up front and central, our room was a walk and a half. They could use another set of elevators on the back end.

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Helpful?
Thank jenniferwE3445KJ
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind words, we appreciate you taking the time to review our property and we hope to see you again soon! Sincerely, The Embassy Suites Syracuse Team

Rome, New York
Reviewed 4 April 2017

For the price you get a lot! Complimentary breakfast and evening bar. We also used the shuttle service. Staff were friendly. The room were very clean. This was my second stay and I would recommend to anyone.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 613brandonp
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind words, we appreciate you taking the time to review our property and we hope to see you again soon! Sincerely, The Embassy Suites Syracuse Team

Penfield, New York
Reviewed 4 April 2017

After reading some of the other reviews I'm wondering if I stayed in the same place or not. My experience here was very good. We were at a show at Turning Stone Casino and didn't want to pay the high prices of hotel rooms in that area. So we decided the 20 minute drive on the Thruway to get to...

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Helpful?
Thank B_in_Penfield
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind words, we appreciate you taking the time to review our property and we hope to see you again soon! Sincerely, The Embassy Suites Syracuse Team

Buffalo, United States
Reviewed 3 April 2017

A couple of times a year my girlfriend and I bring our moms on a little get away just to relax and have dinner. The 2 moms enjoyed themselves and all of the activities offered in the hotel. We would definitely do this again sometime. The staff at the hotel was excellent. They took good care of us.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Y1164MHrebeccab
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind words, we appreciate you taking the time to review our property and we hope to see you again soon! Sincerely, The Embassy Suites Syracuse Team

Thayngen
Reviewed 29 March 2017 via mobile

The rooms are ok. Breakfast is average. Gym and Pool not worth to go. And the Rooms to the Highway are very noisy. Trucks are running along the hotel all night. Staff is friendly. I would say, price too high.

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Helpful?
Thank Markus S
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear Markus S, We are happy that our staff was able to meet your needs while you were hear. However, we are sorry to hear that the rest of your stay did not meet your expectations. Unfortunately the convenience of being located off of the thruway means that there is some noise from the nearby traffic. When you return to...

Annapolis, Maryland
Reviewed 29 March 2017 via mobile

It's not like me to leave a bad review however having said that there's nothing great about this hotel. Yes it is old, yes it is rundown, yes it is dirty. I'm even on the premier floor and it is ridiculously dirty. The cushions on the pull out couch are not only dirty but ripped. I asked the staff to...

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Helpful?
Thank Faye O
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear Faye O, We are very sorry to hear that you were not pleased with your stay with us. Our hotel is older, but we definitely strive to keep our property at or above the standards our guests have come to expect. We are expecting a lot of positive changes in the future and hope that you will not let...

Charlotte, United States
Reviewed 29 March 2017

We went for an overnight romantic get away. Upon arrival, Anthony at the desk was very professional and accommodated our requests. We were impressed with the room's decor along with the size of the wide screen in the living room. It was a perfect night because the hotel was not busy so we could enjoy some quiet and privacy while...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Anne K
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your kind words, we appreciate you taking the time to review our property and we hope to see you again soon! Sincerely, The Embassy Suites Syracuse Team

Albany, New York
Reviewed 28 March 2017

People booked rooms over the occupancy rate to throw pool parties. It was common to see: hear people loud in the halls, running etc. the worst was seeing people asleep in the hallways. I would not recommend going with children. The staff was friendly but very understaffed.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank M3811TPc
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear M3811TPc, I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us another shot the next time...

Binghamton, New York
Reviewed 24 March 2017

We got to our room and realized that the toilet didn't work and there was no wifi. We called the front desk and they sent someone up to fix it. He couldn't fix it, so I went to the front desk and said we needed a different room. They were very nice and switched our room. We got to our...

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Helpful?
Thank fsheather
SYRDWES, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dear fsheather, We are happy to hear that our staff was accommodating when making your room changes. However, we are very sorry to hear about your experience of having another guest checked into your room- this is definitely unacceptable. We will also pass along your feedback regarding the room service you ordered to our kitchen staff to prevent this from...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $164 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
7 months ago
Boston, Massachusetts
7 months ago

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Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 5th floor and it was nice.”
galigal629, 17 May 2017 | Read review
“Stay on South side has great views and quite.”
541johns541, 16 May 2017 | Read review
“Get close to the one set of elevators. Book a room on the opposite side of the interstate if you want a restful, quiet nights sleep.”
ScotPotWV, 10 Apr 2017 | Read review
“Rooms at the front desk end of the hotel are away from the breakfast area and pool.”
B_in_Penfield, 4 Apr 2017 | Read review
“Don't get a corner room, there will be no wifi.”
fsheather, 24 Mar 2017 | Read review
5 of 5
Priceline
US$124* /night
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EmbassySuites.comUS$129
Orbitz.comUS$129
Expedia.comUS$126
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Prices are for 1 room, 2 adults
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