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Embassy Suites by Hilton Syracuse

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1,131 Reviews from our TripAdvisor Community

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Showing 1,125: English reviews
Syracuse, New York
Reviewed 28 March 2016

Room was in poor condition, internet sub par and phone did not work. Hotel was packed with high school kids, very loud and packed. For the price I paid I was very disappointed. I would not recommend this Embassy Suites to anyone.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bonnie S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Bonnie, I'm very sorry about your experience. Our indoor pool is a big draw for families with kids and I realize it's hard to relax and unwind with lots of kids running around the hotel and filing the pool. I would like to have you back with us again to experience a more relaxing stay. Please contact me about available...

Palmyra, United States
Reviewed 27 March 2016

I was disappointed with room comfort. The AC/heater was not responsive and it became very uncomfortable to sleep. Could not open windows due to endless traffic noice from adjacent I-90 traffic. Probably would choose another hotel to say next time.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Dane S
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Dane, I'm sorry for your experience. I understand how important it is to get a good nights sleep and I'm sorry we were unable to provide that for you. I would like the opportunity to have you back with us again to provide you with a better experience.

Williamson, New York
Reviewed 26 March 2016 via mobile

Checked in before flight out of Syracuse just wanting to have a drink and relax in hot tub. My daughters and son were eager to go swimming as well. Discovered the pool milky and cloudy and with foam floaties. It was terrible with no staff addressing it. Then I went to go in hot tub and found it cold. Totally...

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Helpful?
1Thank NukeMe
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm very sorry to hear about your experience with the pool and hot tub. It was a crazy weekend with lots of kids in the pool and hot tub area causing us to drain the hot tub and refilling it, hence the cold water. Majority of guests get very upset when we have to close...

Rogersville, United States
Reviewed 25 March 2016

My visit to my Dad. My Dad is a veteran of WWII. He is 90 y/o and never talked much and now cancer has taken his voice, he will never speak to me again. But I had the chance for perhaps one last time to tell him what a father means to a son. Which I did. Many tears fell...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Victor B
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Victor, Thank you for that heart warming response. I'm glad to hear that we were able to give you comfort and quietness during your time with us.

Glastonbury, United States
Reviewed 23 March 2016 via mobile

I've stayed here several times. Room are clean but dark and could use a bit of updating. Last time I stayed thermostat was only set to heat and room was so hot I had to open the window I the bedroom. Window did not have a screen. On a positive note. Since I've stayed their several times on business I...

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Helpful?
Thank Arlene J
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Arlene, Thank you for the feedback and for your loyalty. We are updating the lighting in the rooms over the next month and have switched over to AC due to the warmer weather. We look forward to proving you with a better stay on your next visit.

Reviewed 21 March 2016

We enjoyed our first stay here so we re-booked. We were impressed with the modern and up to date room for our second stay. We appreciated the microwave (although it appeared very old) and kitchenette area to assist with sanitizing our baby's bottles. The bed was comfortable and the hotel was quiet. We were impressed with the breakfast and still...

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Helpful?
Thank MissyStr
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for your feedback. I'm very sorry to hear about your experience with the pool. I'm glad you enjoyed your accommodations but I understand that an upset 10 year old that couldn't swim leads to a less desirable stay experience. I hope to have another opportunity on your next trip to have you as our guest so your son...

Ballston Spa, United States
Reviewed 14 March 2016

I had a very nice hotel stay - the accommodations and food were great. However, during my stay a transformer blew and the power went out. The elevators did not work and we had to take the stairs. There are five floors in the hotel and I was on the fourth floor. No big deal except there were no emergency...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Kiersten H
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Kiersten, I'm so sorry for the lack of attention and assistance provided to you during the power outage. I will remind my team of the importance of such attention during these times and placing someone in the stairwell to assist. Thank you for bringing this to my attention to ensure this does not happen again.

Mt. Tabor, VT
Reviewed 13 March 2016

Check in was on time and quick. Room was very clean but some items in the room were in terrible shape. Sofa was very worn looking and made a creaking noise if more than one person sat on it. The armoire was so flimsy that it swayed back & forth slightly. Bathroom door was painted over rust at the bottom....

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Helpful?
Thank 1Tricia
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Tricia, I'm sorry to hear about your experience. It sounds we like we fell short in a number of areas that will need to be addressed. The upgrade to the evening reception is being looked at and you will notice the change on your return visit. Our Hot Tub is completed and ready for you to relax in and unwind...

Chicago, Illinois
Reviewed 10 March 2016

I stayed for one night as a client is right next door. i have stayed once before and will definitely stay here again on future trips. The hotel has a nice atmosphere and clean public areas. The room was nicer than I expected... large flatscreens in living room and bedroom and the rooms are very large. I suppose bathroom could...

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Helpful?
Thank chicawgo
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Thank you for the kind words and I'm pleased to hear you had an enjoyable stay. I will look into what happened with the kitchen closing as room service is available till 11 PM every night even though the restaurant closes at 10 PM. I look forward to your return visit.

walworth, United States
Reviewed 8 March 2016

Stayed here recently. 3rd stay over the years. I admit to not have stayed there in nearly 10 years, but i am a ES fan wherever I travel. Usually high quality, great experience. However this location was not. Room was absolutely dirty, sub par and unacceptable. Carpets dirty, bathroom appeared uncleaned, rusty refridgerator, empty icecream container melted in the fridge...evening...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tom B
Josh B, General Manager at Embassy Suites by Hilton Syracuse, responded to this review

Tom, I'm sorry to hear about your experience and wish to ensure you that this is not a typical experience of our hotel guests. I would love an opportunity to show you that this was an unfortunate isolated experience and that we are much better than what you have described. I look forward to hearing from you and seeing you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite property featuring spacious two-room suites, complimentary full cooked-to-order breakfast and complimentary beverages and snacks at our complimentary evening reception. The hotel is conveniently located off the New York State Thruway (i-90) at Exit 35 and Carrier Circle, just minutes from Downtown Syracuse, Hancock International Airport, Syracuse University, LeMoyne College and Destiny USA. Many outdoor recreational activities are available including Onondaga State Park, beaches and public golf courses. ... more   less 

Additional Information about Embassy Suites by Hilton Syracuse

Address: 6646 Old Collamer Rd, East Syracuse, NY 13057-1204
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $161 - $276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Syracuse 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Embassy Suites Syracuse
Embassy Suites East Syracuse
East Syracuse Embassy Suites
Hotel Style:
#4 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Syracuse staff and other travellers.
6 questions
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Syracuse, New York
North Adams, Massachusetts
over a year ago
Boston, Massachusetts
5 months ago
Boston, Massachusetts
5 months ago

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Questions? Get answers from Embassy Suites by Hilton Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is well situated away from traffic, so there are no rooms that are afffected by traffic.”
 of 5 bubbles tjkardos, 16 Mar 2017 | Read review
“Stay away from north side along the Thruway due to Interstate noise. Also avoid near the elevator.”
 of 5 bubbles gordonc571, 27 Feb 2017 | Read review
“Any room is good,some closer to the pool,lobby etc.”
 of 5 bubbles RandyZim, 27 Feb 2017 | Read review
“Best hotel in the area, great full breakfast included !!!”
 of 5 bubbles mike60707, 25 Feb 2017 | Read review
“Off the atrium to avoid upwelling noise from partying guests.”
 of 5 bubbles JeanneF202, 14 Feb 2017 | Read review
5 of 5