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A friend booked our room for an overnight stay (Saturday-Sunday). The hotel is conveniently located off Carrier Circle and very near the New York State Thruway. I was surprised at how quiet it was considering it's near a highway. We had a queen single on...More
Stayed just a night - wished we were staying longer. Our studio has recently been renovated - everything was brand new! Very convenient - It would be a great place for an extended stay - we will definitely be back again.
It's certainly not a luxury hotel, but it's adequate and everything in my suite was clean. Two bedrooms and bathrooms, casually furnished. everything neat. The overall property is an older one, and kind of looks it, but it's acceptable and the beds were comfy. Full...More
Response from IHGService, Guest Relations Manager at Candlewood Suites East Syracuse - Carrier Circle
Dear Bernardo F,
Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Candlewood Suites around. I am glad to know that you you...More
arrived at the hotel only to find our room a 2 bedroom suite was not available, they worked with us to find us lodging in different rooms, Thanks for the help and making our stay enjoyable. Will definitely stay there again.
Hotel was dirty (rooms and hallways dirty- washer and dryers dirty ) not what I expected based on reviews .Also needs a total renovation _ location good the only positive point- would not stay there again
Response from Aubrey B, General Manager at Candlewood Suites East Syracuse - Carrier Circle
Thank you for taking the time to review our hotel. I'm sorry to hear that you didn't enjoy your experience, and I appreciate you bringing your concerns to my attention so that we can correct them for the future.