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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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868 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Syracuse
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Showing 861: English reviews
Buffalo, New York
Reviewed 23 October 2015

Attended weekend conference; hotel staff very accommodating; room comfortable and quiet. Plenty of parking. Could use more luggage carts, especially when there are several groups checking in and out at same time. Did not eat in restaurant. Bartender very friendly.

Review collected in partnership with DoubleTree by Hilton
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Thank P3340FDlindap
Connecticut, USA
Reviewed 21 October 2015 via mobile

I liked many things about this hotel - comfortable bed ( yes it was just right on softness or hardness, so I slept well). They also have a balcony - nice. One other thing, which was very good is pool - not just the size, which was good enough to swim, and also the fact that they had a locker...

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Thank TheOneWhoLovesTravel
Akron
Reviewed 21 October 2015

My room was supposed to be ready when I arrived. The staff found me another room. The restaurant was a great experience. The Breakfast Buffet was great. A good variety of food. Hot foods were hot and cold foods were cold. My room was nicely decorated and very clean. The bed was comfortable. There was some loud people in the...

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Thank Robert B
Reviewed 19 October 2015

This hotel had excellent rooms, service and staff. Great place for a conference. The rooms where our sessions were in were a little small, but the staff was friendly and courteous, and very helpful when we needed extra chairs. The meals they prepared for the group were delicious and the snacks between sessions were plentiful. The hotel did a great...

Review collected in partnership with DoubleTree by Hilton
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Thank katherinew454
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Katherinew454, Thank you for sharing your experience about the Doubletree Syracuse. I was glad to hear that you enjoyed your meals and snacks that were served to you. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon as you are traveling...

Grand Island, United States
Reviewed 19 October 2015

Great hotel stay...very clean. Food Is AWESOME. I really had a nice time in the hotel. Workout facilities are very clean and work well. Cookie at check in was delicious. The bed was comfy. the only issue was internet speed was slow, however that could happen at any hotel. Conference rooms were comfy and large.

Review collected in partnership with DoubleTree by Hilton
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Thank Cheryl C
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Cheryl, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean and renovated room. Yes, our Doubletree cookies are delicious. I'm pleased to hear that you had an excellent stay with us. I hope to see you again soon as you are traveling through Syracuse. Thank you, Thomas...

Reviewed 18 October 2015

Such a busy weekend for the DoubleTree but they "tripled" up the effort! So much was going on yet I didn't see a frown and only saw professionals making it happen! I was there with the NYS Women Conference and there were 45 of us. It required hotel rooms, meeting rooms, banquet staff, etc. A+ rating! We had Hailey and...

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Thank Robin B
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Robin B, Thank you for sharing your experience about the Doubletree Syracuse. I’m so pleased to hear that Hallie, Christene, Colleen and Chris made your stay so memorable. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again. Thank you, Thomas Olsen

Fairfax Station, Virginia
Reviewed 16 October 2015

Clean, well-appointed rooms, efficient and friendly staff, easily accessed (right off the NY Thruway), convenient to local attractions (10-15 minutes to Syracuse University - our focal point). Only complaint is discourteous guests who banged doors and spoke loudly when arriving late.

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Thank j k
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear J K, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you loved our clean and renovated rooms. I'm pleased to hear that you had an excellent stay with us. I hope to see you again soon as you are traveling through Syracuse. Thank you, Thomas Olsen

Reviewed 16 October 2015

I travel for work and I am a frequent Hilton Honor guest at the Doubletree in East Syracuse. I have been staying here for a good 2 years now. Until recently, I have always looked forward to my stay. The staff both in hotel and restaurant have definitely had a negative change in their performance in the past couple of...

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2Thank Ann T
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Ann T, Thank you for sharing your experience with us. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and I have addressed the issues you mentioned with our housekeeping department. We try to make each guest experience an excellent one at our hotel as your satisfaction...

Potomac, Maryland
Reviewed 15 October 2015

Great place, Customer service is great. The walls are a little thin so expect hearing your neighbors specially when they get busy late night. Stayed there for about 2 weeks within past month. Pretty big parking lot, has nice bar downstairs. Special thanks to Rhonda from housekeeping for shipping out my lost and found securely. Thats what keeps us coming...

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Thank Pathannn
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Uruleworld, Thank you so much for your kind words on your service experience at the Doubletree Syracuse. I am glad to hear that Rhonda in housekeeping was able to exceed your expectations in returning you’re lost and found items. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that...

Toronto, Canada
Reviewed 14 October 2015

After a dismal stay at the Ramada across the street we checked in early at the Double Tree. Chris at the front desk was amazing. She got us setup with a fantastic room on the 7th floor. Then she helped us with directions to a fantastic breakfast restaurant and several tire shops as we had a flat tire.

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Helpful?
Thank Afzal K
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Afzal K, Thank you so much for your kind words on your experience at the Doubletree Syracuse. I am glad to hear that Christene at the front desk was able to exceed your expectations in service. Thank you again for taking the time to review your stay with us. We appreciate your feedback, and hope that you will visit...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $175 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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9 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
 of 5 bubbles DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
 of 5 bubbles chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
5 of 5