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Hilton Garden Inn Syracuse

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518 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Syracuse
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Showing 512: English reviews
Cornwall, Ontario, Canada
Reviewed 22 February 2016

Lovely Hilton property close to all amenities. Warm and inviting, great service, wonderful rooms, comfortable beds, lovely breakfast area. Helpful and friendly staff. Very accommodating and safe area to stay.

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Helpful?
Thank Lynn M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. Come stay with us again!

Reviewed 17 February 2016

The employees could not have been more helpful and friendly. They did everything they could to make our stay nice. The hotel itself is very clean and has everything you need for a wonderful stay. Be sure to visit the restaurant. It is very cozy and nice and the food was very good.

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Helpful?
Thank 827deborahj
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review and all of your lovely comments regarding your recent stay with us. Our hardworking staff members truly go above and beyond for our guests, so I will be sure to share your feedback with them. We hope that you will stay with us again.

Boisbriand, Canada
Reviewed 14 February 2016

This is a great hotel they could set the bar on customer service. As soon as you walk in people star smiling and making you fell welcome. rooms are well laid out you feel like home Jim have great equipment staff is fantastic Location just off the high way it would be nice if there were some restaurants walking distance...

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Helpful?
Thank JRD52
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review and all of your lovely comments regarding your recent stay with us. Our hardworking staff members truly go above and beyond for our guests, so I will be sure to share your feedback with them. Thank you again for your great review, we hope that you will stay with us again the next time you...

Rochester, United States
Reviewed 13 February 2016

Accommodating, helpful, friendly staff who go out of their way to make you feel welcome and that it is important to them that you chose Hilton Garden Inn. Centrally located with easy access to the highway. A very pleasurable experience.

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Helpful?
Thank Linda S
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review and all of your lovely comments regarding your recent stay with us. Our hardworking staff members truly go above and beyond for our guests, so I will be sure to share your feedback with them.

Rochester, United States
Reviewed 2 February 2016

Our family gathers at this hotel once a year, and we once again had a great experience. The staff are friendly and helpful, delicious breakfast buffet, welcoming lobby area, and the accommodations are just what our family needs to get together. Great value. We'll be back again next year!

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Helpful?
1Thank Sarah V
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking a moment to share your experience. We are happy to hear you had an enjoyable stay with us. We look forward to welcoming your family back again to our hotel.

Reviewed 1 February 2016

We went to the hotel for a girls night out and had an easy check in, a delicious dinner at the hotel restaurant and incredible service. Matt at the front desk was patient with us and helped us do and accomplish anything we needed and wanted. He was truly exceptional and we appreciated a care free night. Thank you!! :)

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Helpful?
1Thank Jenn B
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again!

Sterling, United States
Reviewed 29 January 2016

Great staff. I left an item in my room and they actually called me to tell me. That is the first time that has ever happened in my 20 of business travel. Excellent service will be back again for sure. Thanks

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Helpful?
1Thank Todd M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are happy to hear that you enjoyed your stay with us, and that you received your lost and found item. It is the worst to get home and realize you misplaced something important, glad we could help! Please come back and visit us again.

Rochester, United States
Reviewed 17 January 2016

Very happy with the stay, glad Hilton is a military supporter. The Hilton Garden Inn staff was very welcoming and informative with Military process. The breakfast staff were also very knowledgable and approachable. Would definitely stay here again. The room was exactly what i needed with a microwave and fridge and a Keurig kit provided in the room as well.

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1Thank Alyssa T
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your review and all of your lovely comments regarding your recent stay with us. Our hardworking staff members truly go above and beyond for our guests, so I will be sure to share your feedback with them. Thank you again for your service and the great review, we hope that you will stay with us again the...

Reviewed 13 January 2016

Stayed one night to attend an SU basketball game. Have stayed in many hotels over the years in the area and this is by far our favorite. Every staff member we interacted with in all areas of the property were professional, friendly and so helpful. The breakfast is awesome, a combination of cooked to order and a buffet. Liked the...

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1Thank C2935VKkarenc
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. We are always striving to improve our service. It is nice to hear that our Guests have enjoyed their time with us. We look forward...

Exeter, New Hampshire
Reviewed 10 January 2016

This hotel is outstanding. Staff goes out of their way to make all experiences pleasant. They genuinely liked children and went out of their way to make sure we were comfortable. Breakfast was delicious with a wonderful variety. All was served hot and to our liking. Lobby and rooms are immaculate and attractive.

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Thank paul h
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for your great review! We appreciate the lovely comments regarding our service and our hardworking staff. I am pleased to hear you had a comfortable stay. We truly enjoyed having you as our guest. We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: $161 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Priceline, Travelocity, Hotels.com and Odigeo so you can book your Hilton Garden Inn Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Business Hotel in East Syracuse
#1 Romantic Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
6 questions
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Buffalo, New York
over a year ago
9 months ago
Liverpool, New York, United States
3 months ago
Albany, New York
6 months ago
Rock Hill, New York

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Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Fridge, Keurig, and Microwave
  • Nice Queen Beds
 of 5 bubbles PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, 6 Jul 2016 | Read review
“We always like a flood on first floor so we have access to coffee.”
 of 5 bubbles Robnal123, 19 Jun 2016 | Read review
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