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Extended Stay America - White Plains - Elmsford

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Traveller (44)
Room & Suite (22)
Dining (1)

About

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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
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Location

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159Reviews
64Photos
1Q+A
44Room tips
Traveller rating
  • 58
  • 18
  • 16
  • 29
  • 38
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Popular mentions
+6
Dirty bath tubs, dirty carpeting in hotel room, missing buttons on telephone, Hotel door had wood chip/gashed markings on it. Cracked light switch in bathrooms, cracked bathroom counter tops, yellow corking around bathroom countertop looks nasty & unfinished, no washcloths had
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Response from 00esa, Manager at Extended Stay America - White Plains - Elmsford
Responded 3 days ago
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
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+17
OMG, I don’t know how to start this review, the price is really affordable, I like the location because it’s very convenient to commute to the the city(Manhattan). This is the second time we stayed, the first one wasn’t as bad as this time. The building is very poorly
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Response from 00esa, Manager at Extended Stay America - White Plains - Elmsford
Responded Jan. 11, 2019
Dear shelemchinas, thank you for sharing your detailed feedback. We would like to apologize for the issues you experienced during your stay. As you have experienced in the past from being a returning guest, this type of stay is not typical of our hotel and the service we deliver. Unfortunately, maintenance and housekeeping issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your comments and have addressed those areas outlined in your review that need our attention, as well as enforcign our no smoking policy. We apologize for the not so fresh and clean environment. We do hope you will choose to stay with us again so we can show you the great experience you are familiar with and deserve.    Sincerely, Hotel Management
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I had to stay here because of a storm in November. I'm very thankful they had a room. But I have to say, they knew snow was expected and had not plowed the parking lot or even salted it, and people were slipping and sliding, and pushing their stuck cars out of the way. There
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Response from 00esa, Manager at Extended Stay America - White Plains - Elmsford
Responded Dec. 28, 2018
Thank you for staying with us recently. Our highest priority is to make sure you receive outstanding accommodations and service, and we are truly sorry we failed to deliver. We appreciate your feedback and assure you that necessary adjustments are being made so we don't repeat these mistakes in future. Again, we do apologize and hope you’ll reconsider a return visit. We would like you to experience our hotel as you should have on your last visit.    Sincerely, Hotel Management
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We planned a weekend getaway that turned out to be a huge disappointment!! Unbelievable! When we checked in the man at the front desk,"Milton" was extremely rude. I asked about the dishes and pots for our stay and he thoughtlessly told me it's whatever available , even after I
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Response from 00esa, Manager at Extended Stay America - White Plains - Elmsford
Responded Nov. 27, 2018
Thank you for your recent visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
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Convenient location to Tarrytown Train Station. That’s the best thing I can say. No ice! An empty ice tray in the freezer was all I got. Elevator from parking lot broken so had to walk down long steep ramp. Nothing comes in the kitchen. You have to go to front desk
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Response from 00esa, Manager at Extended Stay America - White Plains - Elmsford
Responded Oct. 25, 2018
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
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Album Categories
All photosTravellerRoom & SuiteDining
The wet wipes after I wiped down the counters
The rusty fridge
The mattress
The comfy bed
287 outside my window.
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12345
"Book at your own risk."
"Stay away!"
"Better to sleep in your car"
"Don't recommend"
"Don't forget to ask for menus!"
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1234569
PRICE RANGE
US$106 - US$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america white plains / elmsford hotel elmsfordextended stay america elmsfordextended stay elmsford
LOCATION
United StatesNew YorkElmsford
NUMBER OF ROOMS
136
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