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Extended Stay America - White Plains - Elmsford

Traveller (15)
Room & Suite (15)
Dining (1)
  • Excellent41%
  • Very good11%
  • Average11%
  • Poor17%
  • Terrible20%
Travellers talk about
“long term stay”(3 reviews)
“two thumbs”(3 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Fitness centre
Multilingual Staff
2 Star Hotel
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Apr. 2Apr. 3
1 room, 2 adults, 0 children
Standard Room
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Reviews (144)
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All reviewslong term staylarge refrigeratortwo thumbsclean roomsbed was comfortableconvenient locationnymiltonsadertecommutemaintenanceplains
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1 - 5 of 141 reviews
Reviewed 3 weeks ago via mobile

My boyfriend was placed here for the night by his job to go to school the next morning. Checking in he's told the keys won't work because there's an issue on the 4th floor... alright cool I work at a hotel, I know that's happened...More

Thank jerrikak27
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 3 weeks ago

Jerrika, we apologize for the cleanliness issues you encountered with your bedding and regret that we failed to resolve it to your satisfaction. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable...More

Hotel's Favourite
Reviewed 17 October 2017 via mobile

Close location to Manhattan without the high price, clean large room and bathroom with kitchen, no ice machine but a very large refrigerator self serve breakfast of coffee and assorted muffins individually wrappedMore

Thank AMNYC1988
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 18 October 2017

Thank you for sharing your nice comments regarding your stay at Extended Stay America. We are thrilled to read that you loved our affordable rates, breakfast offerings and your well-equipped room. It was a pleasure having you as our guest, and we hope to see...More

Reviewed 25 December 2017 via mobile

WiFi is completely unusable unless you pay extra for "enhanced". Enhanced service is OK but not really high speed. Other than wifi the place is OK bit wouldn't recommend it. Inattentive staff. Lots of small things wrong. Broken drawer. Exhaust from kitchenette not working. No...More

Thank Jacob_Maslow
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 26 December 2017

Jacob, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. Your feedback is taken seriously and shared with the...More

Reviewed 23 December 2017

I am trying to figure out why this place reminded me of a halfway house you go to when you first get out of prison. Was it the parking space adjacent to the hotel permanently reserved for police? Was it the prominent sign by the...More

Thank Wdaniels01543
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 24 December 2017

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

Reviewed 11 December 2017

We stayed here because it offered an airport shuttle and free breakfast. I also figured because it was a chain hotel it would be more predictable than some of the "no name" locations. Well, I called for the shuttle and waited almost an hour not...More

Thank dennispS5718VR
Response from 00esa, Manager at Extended Stay America - White Plains - ElmsfordResponded 12 December 2017

Dennis, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

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Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Things to do
Fitness Centre with Gym / Workout Room
Price range
US$114 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Price range
US$114 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (15)
Room & Suite (15)
Dining (1)
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"Stay away!"
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"Better to sleep in your car"
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