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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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469 Reviews from our TripAdvisor Community

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Showing 465: English reviews
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Buffalo, New York
Reviewed 4 days ago NEW

My sister and I went to this hotel Feb 2017 for an overnight relaxation get away. It was our first time at Woodcliff. I knew there were a few bad reviews but really though it looked like a nice place and wanted to look to the positive. Since it is a hotel/spa we expected that type of atmosphere. The grounds...

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Helpful?
1Thank Candiv53
Laguna Beach, California
Reviewed 6 days ago NEW

Very surprised! Beautiful hotel nice grounds, great rooms, and good service. A little pricey but nice. Bar was fantastic for drinks and music . Looks like they have a nice Sunday brunch. Close to town and mall

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Helpful?
Thank 1978Dogg
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. Please come enjoy our Sunday brunch served from 11 AM to 2 PM, by reservation. I have shared your comments with the staff as a whole.. We hope to...

Rochester, New York
Reviewed 6 days ago NEWvia mobile

We stayed the night with another couple and enjoyed the brunch the following morning. The room was clean and the bed very comfortable. The bathroom was a bit outdated but no issues. We recommend this to anyone that wants a quick get away.

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Thank Peggy P
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Rochester, New York, United States
Reviewed 1 week ago

Friendly, helpful staff. Clean, modern hotel and lovely restaurant overlooking beautiful grounds. Breakfast buffet was decent, filling. (can also order off of the menu). Saw some structures (permanent & perhaps a temporary one) that were not on the grounds when we were married there in 1999. I hope it's temporary because the grounds & view are too beautiful to clutter...

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Thank Linda S
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments regarding our holiday decorations to our management staff. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Waterloo, New York
Reviewed 1 week ago

Everything in this hotel is first class. We went for a movie, the weather was bad, so we just decided to stay and not drive 45 minutes home. We were thrilled with our choice of the Woodcliff. We had dinner in the lounge while listening to amazing jazz music. The room was clean and wonderful.

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Thank KjbJrc10
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to our facility. We do have live entertainment Tuesday-Saturday in our Horizons Lounge. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely,...

Reviewed 2 weeks ago via mobile

My girlfriends and I bought a package for the spa in the woodcliff hotel for our friends 30th birthday. The package was for a 50 minute massage and a pedi or mani, we ended up with only a 25 mins massage so needless to say we were very disappointed. Obviously we didn't say anything then because we didn't want to...

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4Thank Danielle C
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

Rushville NY
Reviewed 3 weeks ago

It is always a pleasure to stay here. It is in good condition and the staff is great. We had drinks and room service and everything was great.Love their shrimp tapas and shrimp casear salad. Bartender was nice.

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Thank MCF9011
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole as well as the Horizons Restaurant and culinary staff. We hope to see you again in the near...

Reviewed 3 weeks ago via mobile

Met a group of co workers for some post party drinks after the New York life kickoff party. Had a few long islands which were good. Thanks for the free soda for the designated driver. Have enjoyed the bar before and a wonderful time as usual. Cheers!!

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Thank Nevin H
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 4 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Rochester, New York
Reviewed 4 weeks ago

we were upgraded to a two story suite!!!! it was my wife's birthday weekend and i was doing the spa getaway, as i was checking in they informed me they were able to upgrade me!!!! no idea why but so thankful it made the whole weekend!! it was a surprise for my wife so when i opened the door to...

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Helpful?
Thank robmaxx61
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I'm so glad we were able to make your wife's birthday so special. I have shared your comments with the staff as a whole. We hope to see you...

Rochester, New York
Reviewed 4 weeks ago

My husband and I made dinner reservations at Woodcliff's restaurant for Thanksgiving dinner in November, 2016. We were so excited to eat out, our first year to be on our own after many years of driving to visit my family 4 hours away. We decided to treat ourselves. It started out wonderfully. We were warmly greeted and asked to wait...

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2Thank Janis H
Rachel M, Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your visit personally with you so I can address the concerns in more detail. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: $182 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
4 months ago
Clarence, New York
8 months ago
Clarence, New York
8 months ago
9 months ago
Olmsted Falls, Ohio
over a year ago

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Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have a beautiful view”
 of 5 bubbles MCF9011, 4 Feb 2017 | Read review
“We were not guests at the hotel, we dined in the dining room.”
 of 5 bubbles janish567, 26 Jan 2017 | Read review
“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
5 of 5