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I scheduled a Saturday appointment for a couples massage a few days in advance. I gave them all info as well as a credit card to keep on file. When I show up for the appointment, they have not record of my appointment. Meanwhile, I...More
Response from Corey D, General Manager at Woodcliff Hotel and SpaResponded April 17, 2018
I am extremely disheartened to hear of your recent experience. What you encountered is not typical nor up to our level of expectations. I have personally spoken with our Spa Manager about our booking procedures to ensure we are consistent across all of...More
Nice, spacious & clean room. Gracious & helpful hotel staff. Beautiful hotel w/ indoor-outdoor pool, weight & exercise rms, saunas, etc. Convenient parking and easy access to thruway.
Hope to visit their SPA during our next visit.
Nice hotel with good conditions and a good restaurant if you need a place to stay near Rochester this is probably one to consider.
The breakfast is also very good as well the bar with live music. Price is correct for the value.
Although we stay at the Woodcliff only twice a year, we always look forward to the Woodcliff. The staff has always been helpful and considerate, especially in the dining room.
Parking is plentiful and convenient.
The location is ideal. It is far enough away from the busy but close enough if you want or need to visit other attractions. The lounge is inviting. The staff and service is outstanding. Rooms are large and spacious. The hotel itself is beautiful. We...More
There's really not much difference: bathrobes are provided in the executive rooms, some minor improvements to the bedding, a free breakfast, etc. If you're looking for a significant upgrade, you'd want to consider looking... More
There's really not much difference: bathrobes are provided in the executive rooms, some minor improvements to the bedding, a free breakfast, etc. If you're looking for a significant upgrade, you'd want to consider looking at the suites (which are pretty sweet :-), but that comes with a correspondingly significant upgrade in cost.