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Woodcliff Hotel and Spa

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Woodcliff Hotel and Spa
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458 Reviews from our TripAdvisor Community

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Showing 455: English reviews
Poughkeepsie, New York
Reviewed 25 October 2016

Was joining some friends for a weekend of hiking in beautiful Letchworth State Park so needed to find accommodations nearby. Because I badly needed a pedicure, I decided to choose a hotel that had a spa, and I was so happy to find the Woodcliff Inn & Spa. This is a family owned and operated establishment.....a rarity in today's world.....that...

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Helpful?
Thank beberebozo
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole and made sure to share your comments with our Spa Manager. I am glad you enjoyed the area...

Reviewed 23 October 2016

Upon arrival, there was a significant hum in my room that upon later exploration was from the bathroom fan that was always running. This was disruptive even with the bathroom door closed. In an upgraded room this was unacceptable. No solution was to be found due to occupancy and the staff.

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Helpful?
Thank InfinitiMH
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

I would like to first offer my sincere professional apologies for the inconveniences you experienced during your most recent visit. I can assure you that your recent experience is not typical of our property or service. I would greatly appreciate having the opportunity to discuss your stay personally with you so I can address the concerns in more detail. I...

New Windsor, New York
Reviewed 22 October 2016

My niece was getting married in Fairport and the entire family including the bride and her parents stayed at The Woodcliff. We all stayed two nights and had a great time. The hotel was beautiful, clean and the staff was very friendly and accommodating. Would love to go back during the summer and take advantage of all this resort has...

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Thank 354deidrem
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. I am so glad your family chose to spend such a special occasion with us. We hope to...

Rochester, New York
Reviewed 22 October 2016

We were in a group of about 20 for lunch and service was v-e-r-y slow. Food decent but pricey. While the hotel itself has enjoyed a first-class reputation, it's obvious the people who run the little 9-hole golf course aren't up to the task. It's a nice little course, par 4's are just over 300 yards, par 3's are about...

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1Thank Raymond L
Watertown, New York
Reviewed 20 October 2016

stayed here while traveling for cheer leading comp.when we arrived the staff was excellent and took care of any request we had. the hotel was amazing with the spa and golf options resturants on site and the views from the hill are a plus. can not say enough about our stay and will stay again

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Helpful?
Thank Chester M
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We take pride in taking care of all requests and making sure your stay is extraordinary. We hope to see you again in the near future. Sincerely, Rachel MacBride...

Reviewed 15 October 2016

The Woodcliff Resort and Spa is a beautiful place tucked in a lovely, quiet area but still close to restaurants, stores, and activities. There was ample free parking available. The hotel was beautiful and the rooms very clean and well equipped with a mini fridge and microwave. Staff were very professional and friendly! I look forward to visiting again in...

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Helpful?
Thank Patricia J
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

York, Pennsylvania
Reviewed 12 October 2016

The Woodcliff is a lovely hotel, with a pretty view. The rooms were spacious and comfortable, and the food delicious. We enjoyed the bands that played each evening while we stayed and thought that the swimming pool that starts inside and winds outside was lots of fun. There's a golf course on the grounds as well. Nearby is Letchworth State...

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Thank Loyd B
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We do have a live band in our lounge Monday-Thursday 5:30-8:30 PM and Friday-Saturday 7:30- Midnight. We hope to see you again in the near future. Sincerely, Rachel MacBride...

Reviewed 12 October 2016

Me and my husband went to woodcliff last February for valentines day the dinner was great and the suite we had was very comfortable can't wait to go back again the spa there is just as wonderful the pool and hot tub there is very relaxing

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Thank opent
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We will have our Valentines Day packages coming out very soon! We hope to see you again in the near future. Sincerely, Rachel MacBride Front Office Manager

Columbia, Maryland
Reviewed 12 October 2016

The customer service from all the staff was fantastic. You are treated with kindness, dignity and respect at every turn. No problem was too big or ever an inconvenience, we requested a microwave in the room and it was there when we checked in.The staff was always friendly and helpful. Obviously a big deal to me. My wife once worked...

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Helpful?
Thank fedexmike
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service. We did recently upgrade all of our rooms with these new tv's and appreciate the feedback! I have shared your comments with the staff as a whole. We hope...

Rochester, New York
Reviewed 9 October 2016 via mobile

Never in my life have I had a massage...and I can't believe what I've been missing. The hotel and spa at Woodcliff provided an amazing and relaxing time! The room was spacious, comfortable, and elegant, the breakfast buffet very good, and the couples massage at the spa was literally breathtaking. Highly recommended!

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Helpful?
Thank JPBornheimer
Rachel M, Front Office Manager at Woodcliff Hotel and Spa, responded to this review

Thank you for sharing your experience on Tripadvisor and especially for the 5 Star Review. It is great to hear such wonderful comments in regards to the staff and the service especially your time in our spa. I have shared your comments with the staff as a whole. We hope to see you again in the near future. Sincerely, Rachel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Experience Woodcliff Hotel and Spa, a premier Rochester Hotel, conference center and spa located close to the scenic Finger Lakes region of upstate New York. We welcome you with the comfort, amenities and warm, personal service that you expect from a first class hotel and spa. Located atop wooded hills in Fairport, just off I-90, Woodcliff Hotel and Spa is only 20 minutes from downtown Rochester, and offers spectacular views of the Rochester Skyline, Rochester Bristol Hills and Finger Lakes region. ... more   less 

Additional Information about Woodcliff Hotel and Spa

Address: 199 Woodcliff Dr, Fairport, NY 14450-4204
Region: United States > New York > Finger Lakes > Fairport
Price Range: $185 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Woodcliff Hotel and Spa 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Woodcliff Hotel Fairport
Hotel At Woodcliff
At Woodcliff Hotel
Lodge At Woodcliff
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Questions & Answers

Here's what travellers have asked, with answers from Woodcliff Hotel and Spa staff and other travellers.
13 questions
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Brooklyn, NY
2 months ago
Clarence, New York
7 months ago
Clarence, New York
7 months ago
7 months ago
Olmsted Falls, Ohio
11 months ago

See all questions (13)

Questions? Get answers from Woodcliff Hotel and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are on the top floor executive level, didn't hear a peep from outside.”
 of 5 bubbles sabrina495, 15 Jan 2017 | Read review
“Rooms facing the west have a nice view”
 of 5 bubbles P7009NLkarens, 4 Jan 2017 | Read review
“stay at STAYBRIDGE in rochester so much better.”
 of 5 bubbles Fembats1010, 12 Dec 2016 | Read review
“Confirm 3 times or miss out”
 of 5 bubbles E641WAsusank, 1 Dec 2016 | Read review
“Upper floors have better views”
 of 5 bubbles 372jl, 26 Nov 2016 | Read review
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