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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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638 Reviews from our TripAdvisor Community

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Showing 581: English reviews
Dubai, United Arab Emirates
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

I stayed in this hotel 2 weeks while on an official trip Staines. The hotel is known as Thames Lodge, but its more than that. Although its an old structure, the rooms are equipped with pretty newer fittings. The hotel does not have lift so you have to carry the luggage through the narrow stairs. The receptionists are friendly ,... More 

Helpful?
Thank philip_dxb
Peterborough, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

The lady on reception spoke very good German to the guest before me, very impressed. Check in good. Room old"ish" but clean and tidy, bathroom area no problems. Went down for some food in the restaurant. Limited menu but the quality was good. Service quick, desert fine. No noise from anywhere. Car park limited at the front. Good location in... More 

Helpful?
2 Thank harvey3705
Dudley, England, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

My daughter and I planned a halloween weekend at Thorpe Park. The hotel was just 3 miles away.Tthe outside was not great but our room was lovely, very well maintained as was all the areas I saw and immaculately clean. The breakfast room was really nice as was the breakfast itself. A very nice hotel

Helpful?
Thank Sheryl B
Dagenham
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 week ago via mobile

So I stayed here 12 months ago and said that it looked tired back then, a member of the Management Team responded by saying works were soon to start..... My bed was OK it was 2 singles pushed together rather than a double. The windows of the river view room are that thin that you hear when a passing Swan... More 

Helpful?
Thank LP B
Sunderland, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

Let's start with some positives.... Some of the rooms have great views of the river Thames The breakfast offer is really good with a wide range of fresh buffet options and a good selection of cooker to order. The reception area is clean and inviting Areas for improvement There are areas of the hotel that could do with decoration and... More 

Helpful?
Thank Browny27
Sutton-on-Sea, United Kingdom
Level Contributor
3 reviews
Reviewed 2 weeks ago

We just got home after a three night stay after our daughter had her wedding reception at Thames Lodges Staines. The hotel itself is in need of a little refurbishment. But this in no way detracted from the lovely experience we all had there. The staff, every one we came into contact with were absolutely fantastic, polite, friendly lovely people... More 

Helpful?
Thank janinehedges
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Janine Hedges Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Thames Lodge again very soon. Kind regards, Eric-Enno Snel General Manager More 

Leamington Spa, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Nice comfortable stay in a lovely location. Having a superb cooked breakfast in restaurant overlooking the river Thames was wonderful. So why not 5 stars- there were some minor oversights that showed a lack of attention to detail. For example, the message pad in the room had clearly been serviced by just taking used pages off the top. The pad... More 

Helpful?
Thank Simon T
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Simon Thank you for taking the time to write a review about your recent visit to at Mercure Thames Lodge Hotel. I’m delighted that you enjoyed your stay and we have noted your comments about the attention to detail, which we are addressing. Kind regards, Eric-Enno Snel General Manager More 

Wrea Green, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Room was pleasant, with a view of the river. Bathroom like much of the hotel was tired, shabby and not very clean. Corridor and fire door very noisy. Lots of commotion on first night due to drunken guests, when reported it took a long time to deal with- 3.30am in fact! The following day I found out that other guests... More 

Helpful?
Thank dale638
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Dale638 I am sorry that on this occasion you were disappointed with your stay at Mercure Thames Lodge Hotel. I treat all feedback with the utmost seriousness and I am currently investigating the matter. Kind regards, Eric-Enno Snel, General Manager More 

Bath, United Kingdom
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 weeks ago via mobile

So where do I start.... at reception I guess. So when I checked in i found that I could upgrade to a privilige room for an extra £20 per night. A priviliege room meant that I would have a mini bar with free soft drinks, up graded toilitries, bathrobe and slippers and a larger room. Well it was a larger... More 

Helpful?
Thank Mark L
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Mark Thank you for your comments. I can assure you the matter is being looked into. Feel free to call me on or email me to discuss this further. Kind regards, Eric-Enno Snel General Manager More 

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Isle of Wight, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago via mobile

Stayed at this hotel as part of a two day trip to Thorpe park, it's literally 5 mins away. Upon arrival, we were greeted politely by the receptionist and had the offer of having help with our bags - don't think there are any lifts in this hotel. There are so many different corridors that it may be tricky to... More 

Helpful?
Thank lucyiow15
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Mercure Thames Lodge Hotel and look forward to welcoming you back again soon. Kind regards, Eric-Enno Snel General Manager More 

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Price Range: $118 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travellers.
8 questions
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room would but hot in summer”
 of 5 bubbles 45sherylb, 23 Nov 2016 | Read review
“Ask for riverside”
 of 5 bubbles janinehedges, 13 Nov 2016 | Read review
“River view bedrooms are worth paying extra for.”
 of 5 bubbles SimonT406, 6 Nov 2016 | Read review
“South side viewing the river; front of hotel on busy main road”
 of 5 bubbles dale638, 6 Nov 2016 | Read review
“Get a view of the River, and try not to get a room far away as the hotel is a bit of a maze.”
 of 5 bubbles 114dylanl, 1 Nov 2016 | Read review
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