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Renaissance Westchester Hotel

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Traveller (76)
Room & Suite (43)
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Overview
  • Excellent55%
  • Very good28%
  • Average11%
  • Poor4%
  • Terrible2%
Travellers talk about
“front desk”(178 reviews)
“white plains”(75 reviews)
“guest parking”(11 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Renaissance Westchester Hotel
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (868)
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Traveller rating
451
241
99
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24
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LanguageEnglish
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451
241
99
40
24
Show reviews that mention
All reviewsfront deskwhite plainsguest parkingthe concierge loungeseparate buildinghousekeeping stafflong walklobby restaurantguest roomstennis courtsindoor pooloff the highwaymini fridgethe entire staffparking lotfitness centernew york city
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1 - 5 of 855 reviews
Reviewed 5 days ago

The absence of management was appalling. The service in restaurant was slow and the food overpriced. Housekeeping was hit and miss. One bright aspect was the bell boy Irving who was out of place because of his willingness to help and oblige wherever possible as...More

Thank drpmcnicholas
Reviewed 6 days ago via mobile

We spent a week here, and while our room was okay, others in our party had troubles. Our only room related issue was the tiny bathroom. But, that is okay. Our biggest concern was the understaffed front desk. One person checking in, out, answering the...More

Thank MemphisZ
Reviewed 1 week ago

The hotel itself is nice and the rooms are comfortable. However, the hotel is significantly understaffed and not well run. Rooms were not ready on time. We arrived shortly after noon and attempted to check-in. We had reserved two connecting rooms. Upon arrival we were...More

Thank Matt M
Reviewed 1 week ago via mobile

Strike 1:We arrived at 4:45 pm and had to wait for about 10 minutes for a report on the status of our room. Ultimately we were told that our room would be ready in 15-20 minutes even though check in was at 3pm. We received...More

Thank Esther K
Response from Jem A, Guest Experience at Renaissance Westchester HotelResponded 1 week ago

Good Evening Esther, After reading your review I am overcome with disappointment to learn of inconveniences that took place throughout your stay. I do empathize and sincerely apologize about what you and your husband went through. I also apologize that you felt like we did...More

Reviewed 3 weeks ago

This hotel is a gem of a property right off the highway and just a few miles from the airport. Normally you'd expect a Courtyard or something of that stature, but the Renaissance was a welcome upgrade from the usual hotels near an airport. The...More

Thank Bryan S
Response from Jem A, Guest Experience at Renaissance Westchester HotelResponded 1 week ago

Dear Bryan, Thank you so much for your sparkling review! We are delighted to learn that you were pleasantly surprised upon your arrival and also pleased to learn you spent some time in our restaurant. It was our pleasure having you as a guest and...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$160 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$160 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (76)
Room & Suite (43)
Dining (6)
Pool & Beach (2)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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TRS T
September 13, 2017|
AnswerShow all 6 answers
Response from Susielle | Reviewed this property |
Not close to Flushing. Train to Manhattan but need transportation to train.
0
Votes
aplutzer
June 28, 2017|
AnswerShow all 4 answers
Response from Harry H | Reviewed this property |
yes
0
Votes
Sacinian
June 18, 2017|
AnswerShow all 6 answers
Response from Spilingoto | Reviewed this property |
10 minute by car or taxi.
0
Votes
Room Tips
"Some rooms are very, very far from the lobby. Request a room closer to the lobby."
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"Avoid Room 325."
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"Any room past 40 on any level is a hike. Nothing like walking a half mile to room "390" at..."
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"It's a pretty long walk to the rooms, so if you have any trouble walking, ask for a room that's not..."
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