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    Best Western Rochester Marketplace Inn

    940 Jefferson Rd, Henrietta, NY 14623
    +1 855-613-8148
    Hotel website
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    2017-11-05 2017-11-06
    US$93
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    Traveller (29)
    Room & Suite (23)
    Dining (5)
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    Overview
    • Excellent31%
    • Very good35%
    • Average19%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “cookies” (22 reviews)
    “yogurt” (17 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Hot Tub
    Non-Smoking Hotel
    Airport Transportation
    Family Rooms
    Fitness centre
    Wheelchair Access
    Business Centre
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
    All hotel details
    Offers from Best Western Rochester Marketplace Inn
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    Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
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    #8 of 29 hotels in Rochester
     
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    Hampton Inn & Suites Rochester / Henrietta
    729 reviews
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    574 reviews
    #5 of 17 hotels in Henrietta
     
    Rooms
    Nov 5Nov 6
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (418)
    There are newer reviews for Best Western Rochester Marketplace Inn
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    101 - 105 of 403 reviews

    Reviewed 19 May 2016

    It was under construction. But, the room I had was not awesome but okay. The major complaint is that my room was next to the exit door and when the contractors started work, early in the am, they would use the door to go from...More

    Review collected in partnership with Best Western
    Thank Jackie M
    Response from James_Best_Western, General Manager at Best Western Rochester Marketplace InnResponded 29 June 2016

    Dear Jackie, Thank you so much for taking the time to share with me your concerns with the property. I am sorry to hear that you had issues while staying with us. I have looking into this and will be correcting the issue with the...More

    Reviewed 19 May 2016

    The room, beds and accommodations were excellent, and all staff were unfailingly helpful. What a pleasant place. We stayed an additional night. We have had so many unpleasant surprises in other Hotels, but this was ideal.More

    Review collected in partnership with Best Western
    Thank John D
    Response from James_Best_Western, General Manager at Best Western Rochester Marketplace InnResponded 29 June 2016

    Dear John. Thank you so much for choosing the Best Western Rochester Marketplace Inn. I am pleased to hear that we exceeded you expectations. I will be happy to share you kind words with the staff. We all look forward to seeing you again the...More

    Reviewed 16 May 2016

    No hot water, under construction, over worked staff, breakfast poor, shower water did not drain quickly so up to your ankles in dirty water, short on towels, hotel over booked to the max, horrible odor in rooms and hallways, stained carpets, Bed comfortableMore

    Review collected in partnership with Best Western
    1  Thank Mac-the-Knight
    Response from James_Best_Western, General Manager at Best Western Rochester Marketplace InnResponded 29 June 2016

    Dear Guest, Thank you for choosing the Best Western for your lodging needs while in Rochester. I am very sorry to hear that you ran into issues while you were here. I can assure you that we have resolved all of your concerns. if you...More

    Reviewed 8 May 2016

    Rooms are small with bathrooms even smaller. The front office staff Priyan and Victoria are good. But Marques (i guess that's his name) is rude. The breakfast is so so and the place gets crammed if there are more than 10 people. Wouldnt really recommend...More

    1  Thank Avaantida
    Response from James_Best_Western, General Manager at Best Western Rochester Marketplace InnResponded 29 June 2016

    Dear Guest, Thank you for taking the time out of your day to review your stay with us. I am very sorry to hear that you had issues during your stay with us and will address your concerns. I am pleased however to share that...More

    Reviewed 8 May 2016

    We have stayed at this Best Western before and were always pleased with our stay. There is a lot of work going on now and rooms are being updated. I'm very happy to hear the breakfast room is being enlarged. The staff as always were...More

    Review collected in partnership with Best Western
    Thank Richard F
    Response from James_Best_Western, General Manager at Best Western Rochester Marketplace InnResponded 29 June 2016

    Dear Richard Thank you for taking the time to share your thoughts about your stay, I am happy that you always stay with us when traveling to Rochester. As you mentioned we are undergoing a major renovation to the property and I am excited for...More

    Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
    86 reviews
    #8 of 29 hotels in Rochester
     
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    556 reviews
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    Hampton Inn & Suites Rochester / Henrietta
    729 reviews
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    Holiday Inn Hotel & Suites Rochester - Marketplace
    574 reviews
    #5 of 17 hotels in Henrietta
     
    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Self-Serve Laundry
    • Shuttle Bus Service
    • Airport Transportation
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Microwave
    • Things to do
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Details
    • Price range
    • US$85 - US$149 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Business Hotel in Henrietta
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 101
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Best Western, Priceline, Travelocity, TripOnline SA, Orbitz, Hotwire, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Best Western Rochester Marketplace Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Henrietta
    • Also Known As
    • Best Western Marketplace Hotel Rochester ,
    • Best Western Rochester ,
    • Rochester Best Western
    Add Photo Photos
    Traveller (29)
    Room & Suite (23)
    Dining (5)
    Hotel & Grounds (13)
    Bathroom (6)
    Business Centre & Event Rooms (1)
    Nearby
    Sponsored by:
    Country Inn & Suites By Carlson, Rochester Airport - University Area
    556 reviews
    1.93 km away
     
    Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
    86 reviews
    5.89 km away
     
    Hampton Inn & Suites Rochester / Henrietta
    729 reviews
    .37 km away
     
    Holiday Inn Hotel & Suites Rochester - Marketplace
    574 reviews
    .24 km away
     
    Nearby Restaurants
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    431 reviews
    .14 km away
    Haveli Indian Cuisine
    36 reviews
    .28 km away
    Starbucks
    9 reviews
    .45 km away
    Bistro 252 at Doubletree
    23 reviews
    .49 km away
    Nearby Attractions
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    1.29 km away
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    16 reviews
    .65 km away
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    16 reviews
    1.16 km away
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    Ask a question
    Questions & Answers
    mkim5473
    18 October 2016|
    AnswerShow all 5 answers
    Response from Lynn R | Property representative |
    Hello, Unfortunately we do not.
    0
    Votes
    Denise23
    28 August 2014|
    AnswerShow all 5 answers
    Response from BestWesternHotels | Property representative |
    Hi, at this time we do not allow pets at our hotel (service animals are an exception). Thank you.
    0
    Votes
    Room Tips
    "Choose 2nd/3rd floor since 1st floor is close to the dining room & could get noisy"
    Read review
    "We had a second floor room - no issues"
    Read review
    "Perhaps rooms away from main road, Rt 252 or Jefferson Road would be quieter"
    Read review
    "324... faces the parking lot and street but there was no traffic noise during the night."
    Read review
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